Sales Professional - Outside Sales

Service Corporation International; Whittier (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading company in the funeral services sector is seeking a Sales Associate to join its compassionate team in Whittier, California. This role involves meeting sales targets while providing empathetic support to grieving families. The ideal candidate will engage in pre-arrangement consultations, track sales activities, and follow through on customer service commitments. Competitive compensation includes an hourly rate plus commission, alongside comprehensive benefits.

Benefits

Medical, Dental, Vision

Flexible Spending Accounts

Health Savings Account with Company Contribution

Sick Leave, Short-Term and Long-Term Disability

Life and Voluntary Insurance

Retirement Savings Plan with Company match

Employee Assistance Program

Qualifications

• Sales experience preferred, especially in customer service.
• Ability to adhere to company policies and maintain professionalism.
• Willingness to engage empathetically with clients.

Responsibilities

• Meet sales quotas and assist families in pre-arrangements.
• Complete documentation accurately for sales contracts.
• Participate in training programs to enhance sales skills.

Skills

Compassion

Empathy

Sales Techniques

Multi-tasking

Customer Service

Job description

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Work to increase the Sales Team’s net sales, both in property and insured funerals, to achieve a weekly sales plan. Achieve personal sales success, and contribute to the overall success of the Sales Team. Consistently prospect for potential customers.

At all times, present warmth, compassion, empathy, good manners, and diplomacy to grieving family members and potential customers.

Responsibilities include:

1. Present a genuine smile out of kindness.
2. Schedule meetings with prospective families daily, and assist them in finalizing their pre-arrangement property plans with Rose Hills Company.
3. Be a positive, supportive, and contributing member of your Sales Team, Sales Director, and the Company.
4. Personally sell, at minimum, $75K Net in new property business quarterly using appropriate sales techniques.
5. Complete and maintain the Daily Activity Success Report and Daily Contact Planner, reviewing regularly with your Sales Director.
6. Ensure sales contracts and all required documentation are completed accurately, with signatures and dates, prior to submission.
7. Contact customers within three weeks of contracting to verify receipt of documents and address questions.
8. Meet monthly and quarterly net sales quotas in property sales.
9. Improve sales results by tracking and reviewing progress with your Sales Director quarterly.
10. Complete the Company’s New Counselor Training Program and attend scheduled Sales Training programs.
11. Observe and implement best practices from Sales Directors to enhance prospecting, presenting, and closing skills.
12. Follow your Personal Improvement Plan created with your Sales Director to show development and meet improvement timelines.
13. Support and promote the Company’s core values and guidelines.
14. Contribute positively to team morale and respect within the company.
15. Handle interruptions, changing priorities, and high work volume diplomatically and accurately.
16. Multi-task, prioritize, and organize work efficiently.

Other responsibilities include:

1. Adhere to Company policies, procedures, rules, and controls.
2. Follow safety rules and report unsafe practices.
3. Address customer complaints promptly and report to your Sales Director.
4. Achieve annual SMART goals.
5. Report to appointments on time.

Compensation:

*$17.27/hr Plus Commission

Benefits (dependent upon eligibility):

• Medical, Dental, Vision
• Flexible Spending Accounts
• Health Savings Account with Company Contribution
• Sick Leave, Short-Term and Long-Term Disability
• Life and Voluntary Insurance
• Retirement Savings Plan with Company match
• Employee Assistance Program

Pre-employment background check required due to job duties involving confidential information and working with client families. Convictions related to these duties may affect employment eligibility.

Rose Hills is an Equal Opportunity Employer and committed to an inclusive, accessible recruitment process. Accessibility options will be provided upon request.