Sales Professional - Outside Sales

Service Corporation International; Bloomington (IL); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) plan with company match

Employee assistance program

Job summary

A leading funeral service provider in Bloomington, Illinois is seeking a Family Service PAF Specialist to build relationships with client families and provide exceptional service. Responsibilities include lead generation, responding to inquiries, and collaborating with team members. A high school diploma and customer service experience are required. Competitive compensation is offered with various benefits including health insurance and a retirement plan.

Qualifications

• 1-2 years of customer service or sales industry experience preferred.
• Must be able to pass the Company’s internal presentation certification within thirty days of hire.
• Current state issued driver’s license with acceptable driving record.

Responsibilities

• Prospect a minimum of 1-2 hours each day.
• Respond to client inquiries in a timely and professional manner.
• Collaborate with funeral directors and location managers.

Skills

Customer service skills

Ability to drive frequently

Knowledge of computers and some software

Ability to work evenings and weekends

Education

High school diploma or equivalent

1-2 years of college or equivalent experience

Job description

Our associates celebrate lives. We celebrate our associates.Consider the possibilities of joining a Great Place to Work!Accountable for serving client families by selling pre-need arrangements. The Family Service PAF Specialist serves families by providing exemplary personalized service and plays an essential role.**JOB RESPONSIBILITIES****Lead Generation*** Holds self-accountable for prospecting a minimum of 1-2 hours each day* Obtains referrals from families served by the location* Networks and builds community and civic relationships* Explains and presents presentations to families served and referred families* Maintains and tracks activity levels to ensure productivity**Build Relationships with Families**• Responds to client inquiries in a timely, respectful, sensitive and professional manner• Connects with families through listening, honest communication and genuine concern• Develops an understanding of each family’s unique needs and offers solutions that provide value to them• Stays in touch with families to ensure satisfaction• Prepares for all appointments and performs all procedures with professionalism and attention to detail• Follows through on all customer problems and requests• Builds trust-based relationships to earn the right to ask for referrals• Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning**Teamwork**• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales• Shares family concerns with rest of the SCI team**MINIMUM REQUIREMENTS****Education*** High school diploma or equivalent* 1-2 years of college or an equivalent of education and experience**Experience**• 1-2 years of customer service or sales industry experience preferred **Licenses*** Current state/province issued driver’s license with an acceptable driving record* Insurance license if required by state/province law and as prescribed by each state board* A current Funeral Practitioners license for the State of Maine or New Hampshire**Knowledge, Skills and Abilities*** Must be able to pass the Company’s internal presentation certification within thirty days of hire* Ability to work a number of evenings and or weekends every month* Ability to drive frequently* Ability to obtain and maintain an insurance license if required by state/province* Flexible hours but, at times must have the ability to work up to 12 hours in a day* Ability to treat others with empathy and respect* Knowledge of computers and some software* Customer service skills**Work CONDITIONS**## ## Work Environment* Work *i*ndoors during all seasons and weather conditions* Local and/or multiple location traveling required* Comply with Corporate dress code policy## ## Work Postures* Sitting continuously for many hours per day, up to 6 hours per day* May climb stairs to access buildings## ## Physical Demands* Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage## ## Work Hours* Working beyond “standard” hours as the need arises**Compensation**: $15.00 ($50,000 to $100,000 targeted compensation with higher earnings potential based on exceptional performance)**Benefits**Medical, Dental, Vision, Flexible Spending Accounts (health care and dependent care), Health Savings Account with Company Contribution, Sick Leave, Short-Term Disability, Long-Term Disability, Life Insurance, Voluntary Accidental Death or Dismemberment Insurance, Dependent Life Insurance, SCI 401(k) Retirement Savings Plan with Company match, Employee Assistance ProgramPostal Code: 61704-2524Category (Portal Searching): SalesJob Location: US-IL - Bloomington