Sales Professional - Inside Sales

Service Corporation International; Virginia Beach (VA); Hybrid; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International in Virginia Beach seeks a Sales Professional – Inside Sales to serve client families by presenting pre-need and at-need cemetery arrangements. You will be the primary contact, driving revenue while delivering exemplary service, empathy, and clear guidance.

This role requires 1–2 years of sales or customer service, high school diploma, and the ability to work evenings or weekends.

Qualifications

• High school diploma or equivalent; 1–2 years of college or related experience.
• 1–2 years of customer service or sales experience preferred.
• Current driver’s license with acceptable driving record; insurance license if required.
• Able to pass internal presentation certification within 30 days; some evenings/weekends may be required.

Responsibilities

• Prospect for new clients and generate referrals daily.
• Present cemetery and pre-need options to families with care.
• Coordinate with funeral staff to ensure seamless service.
• Maintain activity logs and follow up with families.

Skills

Lead Generation

Relationship Building

Teamwork

Customer Service

Education

High School Diploma or Equivalent

College Coursework (1–2 years)

Tools

CRM Software

Job description

## Sales Professional - Inside SalesApply: VA - Virginia Beach: Full time: Posted Today: Req.166885Our associates celebrate lives. We celebrate our associates.Accountable for serving client families by making at need cemetery arrangements and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.**Job Responsibilities****Lead Generation*** Holds self-accountable for prospecting a minimum of 1-2 hours each day* Obtains referrals from families served by the location* Networks and builds community and civic relationships* Explains and presents presentations to families served and referred families* Maintains and tracks activity levels to ensure productivity**Build Relationships with Families*** Responds to client inquiries in a timely, respectful, sensitive and professional manner* Connects with families through listening, honest communication and genuine concern* Develops an understanding of each family’s unique needs and offers solutions that provide value to them* Stays in touch with families to ensure satisfaction* Prepares for all appointments and performs all procedures with professionalism and attention to detail* Follows through on all customer problems and requests* Builds trust-based relationships to earn the right to ask for referrals* Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning**Teamwork*** Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future* Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service* Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales* Shares family concerns with rest of the SCI team**Minimum Requirements****Education*** High school diploma or equivalent* 1-2 years of college or an equivalent of education and experience**Experience*** High school equivalency and 1-2 years of college or an equivalent of education and experience* 1-2 years of customer service or sales industry experience preferred **Licenses*** Current state/province issued driver’s license with an acceptable driving record* Insurance license if required by state/province law and as prescribed by each state board**Knowledge, Skills and Abilitie****s*** Must be able to pass the Company’s internal presentation certification within thirty days of hire* Ability to work a number of evenings and or weekends every month* Ability to drive frequently* Ability to obtain and maintain an insurance license if required by state/province* Flexible hours but, at times must have the ability to work up to 12 hours in a day* Ability to treat others with empathy and respect* Knowledge of computers and some software* Customer service skills$50,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)