Sales professional - Inside Sales

Service Corporation International; San Diego (CA); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Accounts

Health Savings Account

Sick Leave

Short-Term Disability

Long-Term Disability

Life Insurance

AD&D Insurance

Dependent Life Insurance

401(k) with company match

Employee Assistance Program

Job summary

Service Corporation International is seeking a Family Service Counselor to serve families by coordinating at-need cemetery arrangements and selling pre-need plans. You will be the primary contact, delivering compassionate, personalized service and helping generate revenue for the cemetery.

The role requires strong communication, empathy, and relationship-building skills, with the flexibility to work evenings or weekends as needed.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of college or equivalent education/experience preferred.
• 1–2 years of customer service or sales experience preferred.

Responsibilities

• Prospect for new families with a minimum daily prospecting effort.
• Obtain referrals from families served.
• Network with community and civic groups.
• Present information to families and referred clients.
• Respond to inquiries promptly and professionally.
• Collaborate with funeral directors and staff to ensure seamless service.

Skills

Lead generation

Prospecting

Referral networking

Customer service

Sales

Communication

Empathy

Relationship building

Teamwork

Time management

Education

High school diploma or equivalent

1–2 years of college or education/experience

Job description

Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

JOB RESPONSIBILITIES

• Lead Generation Holds self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location
• Networks and builds community and civic relationships
• Explains and presents presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity
• Build Relationships with Families
• Responds to client inquiries in a timely, respectful, sensitive, and professional manner
• Connects with families through listening, honest communication, and genuine concern
• Develops an understanding of each family's unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests
• Builds trust-based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family members, and the family's relatives and friends, by educating them on the benefits of pre-planning
• Teamwork Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
• Collaborates and teams with funeral directors, location managers, and other members of the funeral home and or cemetery staff, to provide seamless, high-quality service
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
• Shares family concerns with the rest of the SCI team

MINIMUM REQUIREMENTS

Education

• High school diploma or equivalent
• 1-2 years of college or an equivalent of education and experience

Experience

• High school equivalency and 1-2 years of college or an equivalent of education and experience
• 1-2 years of customer service or sales industry experience preferred

Licenses

• Current state/province-issued driver's license with an acceptable driving record
• Insurance license if required by state/province law and as prescribed by each state board

Knowledge, Skills, and Abilities

• Must be able to pass the Company's internal presentation certification within thirty days of hire
• Ability to work some evenings and on weekends every month
• Ability to drive frequently
• Ability to obtain and maintain an insurance license if required by state/province
• Flexible hours, but at times, must have the ability to work up to 12 hours a day
• Ability to treat others with empathy and respect
• Knowledge of computers and some software
• Customer service skills

Compensation

Target Compensation Range: $50,000 to $100,000 annually.

The estimated total target compensation for this position in the first year typically ranges from $50,000 to $100,000 annually based on a strong commission-based incentive structure. In subsequent years, sales professionals commonly earn $100,000 to $150,000 or more annually. Actual compensation will vary based on individual performance, geographic location, and applicable business conditions. (Note: As part of the total compensation plan, this position pays no less than $16.50 per hour for all hours worked)

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

Pre-Employment Background Check

As part of your pre-employment background check, your criminal conviction history will be verified, given that this role requires the following material job duties: Working around and/or handling deceased individuals and working around families and colleagues. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in the withdrawal of a conditional job offer.

Job Location: US-CA - San Diego

About us

Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.

SCI refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process.

On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.