Sales Professional - Inside Sales

sci; Richmond (TX); On-site; USD 50,000 - 100,000; Full time

Job summary

SCI in Richmond, Texas, is seeking a sales associate to generate leads and build trusted relationships with families served. You will present to families, obtain referrals, and maintain proactive activity logs to stay productive and focused on outcomes.

This role requires strong customer service, empathy, and communication skills, with availability for some evenings and weekends as needed to serve families and referral networks.

Qualifications

• High school diploma or equivalent.
• 1-2 years of college or an equivalent of education and experience.
• 1-2 years of customer service or sales industry experience preferred.

Responsibilities

• Lead generation: prospect for 1-2 hours daily, obtain referrals, network with communities, present information to families, track activity for productivity.
• Build relationships with families by timely, respectful communication and understanding each family's needs.
• Collaborate with funeral directors, location managers, and staff to provide seamless, high-quality service.
• Prepare for appointments and handle inquiries with professional, detail-oriented service.
• Support referrals for pre-planning and protect family members through education.

Skills

Customer service

Empathy and respect

Computer basics

Education

High school diploma

Some college

Tools

Computer software

Job description

Our associates celebrate lives. We celebrate our associates.

Job Responsibilities

Lead Generation

• Holds self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location
• Networks and builds community and civic relationships
• Explains and presents presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity

Build Rel a tion s hi ps with Families

• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Connects with families through listening, honest communication and genuine concern
• Develops an understanding of each family's unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests
• Builds trust-based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family members, and the family's relatives and friends, by edu c ati n g them on the benefits of pre-planning

Teamwork

• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
• Collaborates and tea m s w i th funeral di r ecto r s, l ocat i on ma n agers, and other m embers of funeral ho m e and or ce me tery staff, to provide seam l ess, high qua l ity service
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
• Shares family concerns with rest of the SCI team

Minimum Requirements

Education

• High school diploma or equivalent
• 1-2 years of college or an equivalent of education and experience

Experience

• High school equivalency and 1-2 years of college or an equivalent of education and experience
• 1-2 years of customer service or sales industry experience preferred

Licenses

• Current state/province issued driver's license with an acceptable driving record
• Insurance license if required by state/province law and as prescribed by each state board

Knowledge, Skills and Abilitie s

• Must be able to pass the Company's internal presentation certification within thirty days of hire
• Ability to work a number of evenings and or weekends every month
• Ability to drive frequently
• Ability to obtain and maintain an insurance license if required by state/province
• Flexible hours but, at times must have the ability to work up to 12 hours in a day
• Ability to treat others with empathy and respect
• Knowledge of computers and some software
• Customer service skills

Compensation

• $50,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)

Postal Code: 77406

Category (Portal Searching): Sales

Job Location: US-TX - Richmond