Sales Professional - Inside Sales

Service Corporation International; Nashville (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

Service Corporation International in Nashville is looking for a Family Service Counselor to assist families with cemetery arrangements and pre-need planning, delivering personalized care and building trust. The role involves lead generation, referrals, and collaboration with funeral directors to ensure seamless service and revenue growth.

Applicants should have a high school diploma or equivalent, with 1–2 years of college or related experience, plus customer service or sales background.

Qualifications

• High school diploma or equivalent, plus 1–2 years of college or equivalent experience.
• 1–2 years of customer service or sales experience preferred.
• Ability to pass internal presentation certification within 30 days of hire.

Responsibilities

• Prospect and generate leads 1–2 hours daily.
• Explain and present cemetery and pre-need services to families.
• Network with communities and maintain activity logs for productivity.

Skills

Lead generation

Relationship building

Customer service

Teamwork

Communication

Education

High school diploma or equivalent

Some college coursework

Tools

CRM software

Job description

Our associates celebrate lives. We celebrate our associates.Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.JOB RESPONSIBILITIESLead GenerationHolds self-accountable for prospecting a minimum of 1-2 hours each dayObtains referrals from families served by the locationNetworks and builds community and civic relationshipsExplains and presents presentations to families served and referred familiesMaintains and tracks activity levels to ensure productivityBuild Relationships with FamiliesResponds to client inquiries in a timely, respectful, sensitive and professional mannerConnects with families through listening, honest communication and genuine concernDevelops an understanding of each family’s unique needs and offers solutions that provide value to themStays in touch with families to ensure satisfactionPrepares for all appointments and performs all procedures with professionalism and attention to detailFollows through on all customer problems and requestsBuilds trust-based relationships to earn the right to ask for referralsEarns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planningTeamworkRepresents a continuous link from services provided at need, through aftercare, to providing services to protect families in the futureCollaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality serviceThoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or salesShares family concerns with rest of the SCI teamMINIMUM REQUIREMENTSEducationHigh school diploma or equivalent1-2 years of college or an equivalent of education and experienceExperienceHigh school equivalency and 1-2 years of college or an equivalent of education and experience1-2 years of customer service or sales industry experience preferredLicensesCurrent state/province issued driver’s license with an acceptable driving recordInsurance license if required by state/province law and as prescribed by each state boardKnowledge, Skills and AbilitiesMust be able to pass the Company’s internal presentation certification within thirty days of hireAbility to work a number of evenings and or weekends every monthAbility to drive frequentlyAbility to obtain and maintain an insurance license if required by state/provinceFlexible hours but, at times must have the ability to work up to 12 hours in a dayAbility to treat others with empathy and respectKnowledge of computers and some softwareCustomer service skillsPostal Code: 37204Category (Portal Searching): SalesJob Location: US-TN - Nashville