Family Service Advisor

Service Corporation International; Alabama; On-site; USD 40,000 - 56,000; Full time

Job summary

Service Corporation International in Northport, AL is seeking a Family Service Counselor to support families by providing compassionate, personalized cemetery arrangements and explaining pre-need options. You will work with funeral directors and staff to ensure smooth service and revenue generation, while building lasting relationships with families.

The role requires strong communication, empathy, and the ability to manage evening or weekend hours.

Qualifications

• Customer service or sales experience preferred.
• Strong communication and listening abilities.
• Ability to present options with empathy and clarity.

Responsibilities

• Prospect families and generate leads through referrals and networking.
• Provide personalized service and present cemetery and pre-need options.
• Coordinate with funeral directors and location staff to ensure seamless service.
• Build trust-based relationships and follow up with families.
• Maintain accurate records of contacts and appointments.
• Work evenings and weekends as required.

Skills

Customer Service

Sales Experience

Communication Skills

Empathy

Education

High school diploma

1-2 years college

Tools

Computer literacy

Job description

Our associates celebrate lives. We celebrate our associates.Accountable for serving client families by making at need cemetery arrangements and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.Job ResponsibilitiesLead GenerationHolds self-accountable for prospecting a minimum of 1-2 hours each dayObtains referrals from families served by the locationNetworks and builds community and civic relationshipsExplains and presents presentations to families served and referred familiesMaintains and tracks activity levels to ensure productivityBuild Relationships with FamiliesResponds to client inquiries in a timely, respectful, sensitive and professional mannerConnects with families through listening, honest communication and genuine concernDevelops an understanding of each family’s unique needs and offers solutions that provide value to themStays in touch with families to ensure satisfactionPrepares for all appointments and performs all procedures with professionalism and attention to detailFollows through on all customer problems and requestsBuilds trust-based relationships to earn the right to ask for referralsEarns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planningTeamworkRepresents a continuous link from services provided at need, through aftercare, to providing services to protect families in the futureCollaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality serviceThoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or salesShares family concerns with rest of the SCI teamMinimum RequirementsEducationHigh school diploma or equivalent1-2 years of college or an equivalent of education and experienceExperienceHigh school equivalency and 1-2 years of college or an equivalent of education and experience1-2 years of customer service or sales industry experience preferredLicensesCurrent state/province issued driver’s license with an acceptable driving recordInsurance license if required by state/province law and as prescribed by each state boardKnowledge, Skills and AbilitiesMust be able to pass the Company’s internal presentation certification within thirty days of hireAbility to work a number of evenings and or weekends every monthAbility to drive frequentlyAbility to obtain and maintain an insurance license if required by state/provinceFlexible hours but, at times must have the ability to work up to 12 hours in a dayAbility to treat others with empathy and respectKnowledge of computers and some softwareCustomer service skillsPostal Code: 35473Category (Portal Searching): SalesJob Location: US-AL - Northport