Sales Professional - Inside Sales

Service Corporation International; Muncie (IN); On-site; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International's Sales Professional - Inside Sales in Muncie, IN is responsible for prospecting, presenting pre-need and cemetery arrangements, and serving families with empathy and professionalism.

You will generate leads, build relationships, respond to inquiries, and coordinate with funeral home teams to ensure seamless service while working some evenings and weekends to meet client needs.

Qualifications

• High school diploma or equivalent and 1–2 years of college or equivalent education/experience.
• 1–2 years of customer service or sales experience preferred.
• Ability to pass the Company’s internal presentation certification within 30 days of hire.
• Evenings and/or weekends availability required.
• Valid driver’s license with acceptable driving record; insurance license if required by state.

Responsibilities

• Lead generation: prospect daily, obtain referrals, network, and present to families and referred clients.
• Build relationships with families through attentive listening and clear communication to identify needs and offer solutions.
• Collaborate with funeral directors, location managers, and cemetery staff to ensure seamless, high-quality service.
• Represent the team from need-based services through aftercare, supporting future family protections.

Skills

Lead generation

Relationship building

Customer service

Sales

Communication

Teamwork

Empathy

Computer literacy

Education

High school diploma or equivalent

Some college (1–2 years)

Job description

## Sales Professional - Inside SalesApply: IN - Muncie: Full time: Posted Today: Req.167862Our associates celebrate lives. We celebrate our associates.Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Sales Professional serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.**Job Responsibilities** **Lead Generation*** Holds self-accountable for prospecting a minimum of 1-2 hours each day* Obtains referrals from families served by the location* Networks and builds community and civic relationships* Explains and presents presentations to families served and referred families* Maintains and tracks activity levels to ensure productivity **Build Relationships with Families*** Responds to client inquiries in a timely, respectful, sensitive and professional manner* Connects with families through listening, honest communication and genuine concern* Develops an understanding of each family’s unique needs and offers solutions that provide value to them* Stays in touch with families to ensure satisfaction* Prepares for all appointments and performs all procedures with professionalism and attention to detail* Follows through on all customer problems and requests* Builds trust-based relationships to earn the right to ask for referrals* Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning **Teamwork*** Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future* Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service* Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales* Shares family concerns with rest of the SCI team **Minimum Requirements** **Education*** High school diploma or equivalent* 1-2 years of college or an equivalent of education and experience **Experience*** High school equivalency and 1-2 years of college or an equivalent of education and experience* 1-2 years of customer service or sales industry experience preferred **Licenses*** Current state/province issued driver’s license with an acceptable driving record* Insurance license if required by state/province law and as prescribed by each state board **Knowledge, Skills and Abilities*** Must be able to pass the Company’s internal presentation certification within thirty days of hire* Ability to work a number of evenings and or weekends every month* Ability to drive frequently* Ability to obtain and maintain an insurance license if required by state/province* Flexible hours but, at times must have the ability to work up to 12 hours in a day* Ability to treat others with empathy and respect* Knowledge of computers and some software* Customer service skills**Compensation**: $50,000 to $100,000 earning potential