Sales Professional - Inside Sales

Service Corporation International; Glendora (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading company is seeking a Family Service Counselor to provide personalized service to families in need of cemetery arrangements. The role involves prospecting, lead generation, and maintaining trust-based relationships. Ideal candidates will have customer service or sales experience and be prepared to work variable hours. Benefits include competitive pay with commission, medical, dental, and retirement plans.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Life Insurance

Flexible Spending Accounts

Employee Assistance Program

Qualifications

• High school diploma or equivalent required.
• 1-2 years of college experience or similar.
• Customer service or sales experience preferred.

Responsibilities

• Responsible for serving client families and making cemetery arrangements.
• Holds self-accountable for prospecting and generating leads.
• Educates families on pre-planning benefits to gain referrals.

Skills

Customer service

Sales

Empathy

Basic computer skills

Education

High school diploma or equivalent

1-2 years of college or equivalent experience

Job description

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Accountable for serving client families by making at-need cemetery arrangements and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

JOB RESPONSIBILITIES

Lead Generation

• Holds self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location
• Networks and builds community and civic relationships
• Explains and presents to families served and referred families
• Maintains and tracks activity levels to ensure productivity

Build Relationships with Families

• Responds to client inquiries in a timely, respectful, sensitive, and professional manner
• Connects with families through listening, honest communication, and genuine concern
• Develops an understanding of each family’s unique needs and offers solutions that provide value
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests
• Builds trust-based relationships to earn the right to ask for referrals
• Educates families on the benefits of pre-planning to gain referrals and offer protection to family members and friends

Teamwork

• Provides seamless service from at-need arrangements through aftercare and future protection
• Collaborates with funeral directors, location managers, and staff to ensure high-quality service
• Reviews previous family contacts to support current needs and sales
• Shares family concerns with the SCI team

MINIMUM REQUIREMENTS

Education

• High school diploma or equivalent
• 1-2 years of college or equivalent experience

Experience

• Customer service or sales experience preferred

Licenses

• Valid driver’s license with an acceptable driving record
• Insurance license if required by law

Knowledge, Skills, and Abilities

• Ability to pass the company’s presentation certification within 30 days
• Availability to work evenings and weekends
• Ability to drive frequently
• Flexibility to work up to 12 hours a day when needed
• Empathy and respect in interactions
• Basic computer skills
• Customer service skills

Compensation: $16 - 18 hourly plus unlimited income potential with commission & bonus incentives

Benefits: Medical, Dental, Vision, Flexible Spending Accounts, Health Savings Account, Sick Leave, Disability Insurance, Life Insurance, Voluntary Accidents Insurance, Dependent Life Insurance, 401(k) with company match, Employee Assistance Program

Pre-employment background checks include criminal history verification due to role requirements involving confidential information and client interactions. Convictions related to job duties may result in withdrawal of offer.