Sales Professional - Inside Sales

Service Corporation International

Evergreen Park (IL)

On-site

USD 50,000 - 100,000

Full time

14 days+

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Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Accounts (healthcare

and dependent care)

Sick Leave

Short-Term Disability

Long-Term Disability

Life Insurance

Voluntary AD&D Insurance

Dependent Life Insurance

SCI 401(k) with Company match

Employee Assistance Program

Job summary

Service Corporation International in Evergreen Park, IL, is seeking a Family Service Counselor to assist grieving families by arranging at-need and pre-need cemetery services. You will generate leads, build lasting relationships, and collaborate with funeral directors to provide compassionate, personalized service.

This full-time role requires strong customer service skills, the ability to work evenings/weekends, and a valid driver’s license.

Qualifications

Must be able to pass the Company's internal presentation certification within thirty days of hire.
Ability to work a number of evenings and/or weekends every month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state/province.
Flexible hours but, at times must have the ability to work up to 12 hours in a day.
Ability to treat others with empathy and respect.

Responsibilities

Prospect and generate leads through daily activity and referrals.
Build trusted relationships with families by understanding needs and offering solutions.
Coordinate with funeral directors and staff to provide seamless service and handle inquiries.
Present information to families and educate them on pre-planning benefits.
Ensure accuracy and professionalism in all appointments and documentation.

Skills

Presentation certification

Evenings and weekends

Driving frequently

Insurance license eligibility

Flexible hours

Empathy and respect

Computers and software

Customer service

Education

High school diploma or equivalent

1-2 years of college or education/experience

Job description

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

Job Responsibilities

Lead Generation

Holds self-accountable for prospecting a minimum of 1-2 hours each day
Obtains referrals from families served by the location
Networks and builds community and civic relationships
Explains and presents presentations to families served and referred families
Maintains and tracks activity levels to ensure productivity

Build Relationships with Families

Responds to client inquiries in a timely, respectful, sensitive and professional manner
Connects with families through listening, honest communication and genuine concern
Develops an understanding of each family’s unique needs and offers solutions that provide value to them
Stays in touch with families to ensure satisfaction
Prepares for all appointments and performs all procedures with professionalism and attention to detail
Follows through on all customer problems and requests
Builds trust-based relationships to earn the right to ask for referrals
Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning

Teamwork

Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
Shares family concerns with rest of the SCI team

Minimum Requirements

Education

High school diploma or equivalent
1-2 years of college or an equivalent of education and experience

Experience

High school equivalency and 1-2 years of college or an equivalent of education and experience
1-2 years of customer service or sales industry experience preferred

Licenses

Current state/province issued driver’s license with an acceptable driving record
Insurance license if required by state/province law and as prescribed by each state board

Knowledge, Skills And Abilities

Must be able to pass the Company’s internal presentation certification within thirty days of hire
Ability to work a number of evenings and or weekends every month
Ability to drive frequently
Ability to obtain and maintain an insurance license if required by state/province
Flexible hours but, at times must have the ability to work up to 12 hours in a day
Ability to treat others with empathy and respect
Knowledge of computers and some software
Customer service skills

Target Compensation Range

$50,000 to $100,000 annually. The estimated total target compensation for this position in the first year typically ranges from $50,000 to $100,000 annually based on a strong commission-based incentive structure. In subsequent years, sales professionals commonly earn $100,000 to $150,000 or more annually. Actual compensation will vary based on individual performance, geographic location, and applicable business conditions.

Note: As part of the total compensation plan, this position pays no less than $16.60 per hour for all hours worked.

Benefits