Sales Professional - Inside Sales

Service Corporation International; El Paso (TX); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Dental insurance

Vision insurance

Life Insurance

Sick Leave

Short-Term Disability

Long-Term Disability

Employee Assistance Program

Job summary

Service Corporation International is seeking a sales-minded associate to provide exceptional service to families in the El Paso area. You will present cemetery property options, guide families through pre-need arrangements, and manage electronic contracts while maintaining strong customer relationships.

You will leverage bilingual communication and sales skills, work with Salesforce leads, and coordinate with teams to ensure seamless service. Flexibility to work nights and weekends is required.

Qualifications

• Bilingual in Spanish and English is required.
• At least 1 year of customer service or direct sales experience.
• High School Diploma or GED is required; college coursework preferred.
• Life Insurance License may be required by state regulations.
• Must be willing to work nights, weekends, and overtime.

Responsibilities

• Connect with families through listening and honest communication to understand unique needs and concerns.
• Present products and services, including cemetery property and pre-need arrangements, to customers.
• Enter selections into electronic contracts and collect required signatures.
• Follow up with families as arrangements progress and resolve issues.
• Maintain leads in Salesforce.com and manage a 4-to-1 close rate.
• Assist with in-person, phone, and email communications with customers.

Skills

Bilingual: Spanish/English

Verbal communication

Computer skills

Education

High School Diploma or GED

College coursework preferred

Life Insurance License as required by state

Tools

Salesforce.com

Job description

Our associates celebrate lives. We celebrate our associates.Providing exemplary customer service to the Hispana Community, as the primary customer contact sells at need cemetery property and products as well as pre-need funeral and cemetery arrangements. Generates Revenue selling customized special goods to walk-in and warm leads directly to the customer. Ability to work in death industry and exhibit compassion.Job ResponsibilitiesConnects with families through listening, honest communication and genuine concern developing an understanding of each family’s unique needs, culture, and concerns. Presents electronic presentations to customers, explaining services, products, and property options. Drives company vehicle to show customer available cemetery plots or columbarium niches. Discusses options with customer answering their questions to assist with making selections. Enters selections into electronic contract. Obtains supporting documents to verify customer authorization. Review electronic contract selections with customer and obtain signature. Obtain life insurance policy, payment, or discuss payment options.As the family’s primary contact, follows up with family as arrangements progress, address issues or changes, and resolve the family’s concerns. Collaborates with funeral and cemetery teams to provide seamless, high quality service. Takes initiative to resolve customer concerns, discusses concern and options with team members or management, obtains authorizations, and follows up with customer in person, phone, and/or email.Greets and escorts immediate family. Attends visitations, services, and receptions to answer guest questions or address and resolve issues. Softly obtains warm leads from attending family and guests who express an interest in pre-need arrangements.Review warm leads for potential customers, approximately 25% of workweek. Places outgoing calls to warm leads establishing initial contact, listening to needs, and schedule a formal appointment. Provides prospective customer with industry marketing materials. At least twenty-four hours prior to appointment, confirms appointment; rescheduling as needed. Prepares for appointments based on customers previously disclosed needs.Maintains leads in SalesForce.com database. Monitors progress to achieve 4 to 1 close rate. Utilizes on-line training tools to gain knowledge and skills as well as rehearse presentations for continual improvement.Learning to apply knowledge and skills to the business environment. Works under guidance with work peer reviewed for accuracy, quality, and coaching. Completes routine work following established procedures and complying with regulations and policies; escalates non-routine issues for assistance. Exhibits accountability for behaviors. Ensures compliance with local, state, and federal regulations.Takes the initiative to discuss assignments, expectations, priorities and deadlines as well as seek guidance and coaching from manager. Adjusts effectively to work within new work structures, processes, requirements or cultures.Minimum RequirementsEducationHigh School Diploma or GEDCollege coursework at the sophomore level preferred. In lieu of college courses, an additional two years of directly related work experience in business administration, sales, or marketing may be considered.LicensesCurrent state issued driver’s license with an acceptable driving record to drive company owned vehiclesLife Insurance License as required by state regulatory boardExperienceAt least 1 year customer service or direct sales work experienceKnowledge, Skills and AbilitiesBilingual in Spanish and EnglishComputer skillsProfessional verbal communication skillsWillingness to work in the death industryMust have a positive attitude, a drive to continually advance your understanding of the industry and business, and is highly self-motivatedAbility to build professional and trusting business relations Cognitive ability including reasoning, planning, identify problems, comprehend ideas, learn quickly, learn from experience, and appropriately apply learning to new situations.Process and results oriented, motivated to keep projects moving ahead by identifying obstacles to managementAbility to comply with company policies including but not limited to punctuality/attendance, workplace safety, and project a favorable image of the companyAvailable to work nights, weekends, and overtimeMust be able to pass the Company’s internal presentation certification within thirty days of employmentTarget Compensation Range: $50,000 to $100,000 annually. The estimated total target compensation for this position in the first year typically ranges from $50,000 to $100,000 annually based on a strong commission-based incentive structure. In subsequent years, sales professionals commonly earn $100,000 to $150,000 or more annually. Actual compensation will vary based on individual performance, geographic location, and applicable business conditions.(Note: As part of the total compensation plan, this position pays no less than $10.00 per hour for all hours worked)Benefits:MedicalDentalVisionFlexible Spending Accounts (health care and dependent care)Health Savings Account with Company ContributionSick LeaveShort-Term DisabilityLong-Term DisabilityLife InsuranceVoluntary Accidental Death or Dismemberment InsuranceDependent Life InsuranceSCI 401(k) Retirement Savings Plan with Company matchEmployee Assistance Program#SCIPostal Code: 79915Category (Portal Searching): SalesJob Location: US-TX - El PasoBenefits:* 401(k)* 401(k) matching* Dental insurance* Employee discount* Health insurance* Health savings account* Life insurance* Retirement plan* Vision insuranceWork Location: In person