Sales Profession - Inside Sales

Service Corporation International; Tucson (AZ); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account

401(k) with company match

Life Insurance

Voluntary AD&D

Job summary

Service Corporation International in Tucson, AZ seeks a customer-focused sales associate to connect with families, explain cemetery options, and guide them through pre-need arrangements. You will present electronic contracts, close sales, and coordinate with funeral and cemetery teams to deliver compassionate service.

Requirements include bilingual English/Spanish, strong communication, and a minimum of 1 year in sales or customer service. Flexibility for nights or weekends may be needed.

Qualifications

• Must be bilingual in Spanish and English.
• High school diploma or GED required; college coursework preferred.
• At least 1 year of customer service or direct sales experience.

Responsibilities

• Connect with families to understand needs and present cemetery products and pre-need arrangements.
• Enter selections into electronic contracts and obtain signatures.
• Review contracts with customers and verify supporting documents.
• Follow up with families as arrangements progress and address changes.
• Work with funeral and cemetery teams to ensure a seamless, quality service.

Skills

Bilingual Spanish/English

Cliente-focused communication

Sales and customer service

Strong interpersonal skills

Education

High School Diploma or GED

Some college coursework preferred

Tools

Salesforce.com

Job description

Our associates celebrate lives. We celebrate our associates.Providing exemplary customer service to the Hispana Community, as the primary customer contact sells at need cemetery property and products as well as pre-need funeral and cemetery arrangements. Generates Revenue selling customized special goods to walk-in and warm leads directly to the customer. Ability to work in death industry and exhibit compassion.JOB RESPONSIBILITIESConnects with families through listening, honest communication and genuine concern developing an understanding of each family’s unique needs, culture, and concerns. Presents electronic presentations to customers, explaining services, products, and property options. Drives company vehicle to show customer available cemetery plots or columbarium niches. Discusses options with customer answering their questions to assist with making selections. Enters selections into electronic contract. Obtains supporting documents to verify customer authorization. Review electronic contract selections with customer and obtain signature. Obtain life insurance policy, payment, or discuss payment options.As the family’s primary contact, follows up with family as arrangements progress, address issues or changes, and resolve the family’s concerns. Collaborates with funeral and cemetery teams to provide seamless, high quality service. Takes initiative to resolve customer concerns, discusses concern and options with team members or management, obtains authorizations, and follows up with customer in person, phone, and/or email.Greets and escorts immediate family. Attends visitations, services, and receptions to answer guest questions or address and resolve issues. Softly obtains warm leads from attending family and guests who express an interest in pre-need arrangements.Review warm leads for potential customers, approximately 25% of workweek. Places outgoing calls to warm leads establishing initial contact, listening to needs, and schedule a formal appointment. Provides prospective customer with industry marketing materials. At least twenty-four hours prior to appointment, confirms appointment; rescheduling as needed. Prepares for appointments based on customers previously disclosed needs.Maintains leads in SalesForce.com database. Monitors progress to achieve 4 to 1 close rate. Utilizes on-line training tools to gain knowledge and skills as well as rehearse presentations for continual improvement.Learning to apply knowledge and skills to the business environment. Works under guidance with work peer reviewed for accuracy, quality, and coaching. Completes routine work following established procedures and complying with regulations and policies; escalates non-routine issues for assistance. Exhibits accountability for behaviors. Ensures compliance with local, state, and federal regulations.Takes the initiative to discuss assignments, expectations, priorities and deadlines as well as seek guidance and coaching from manager. Adjusts effectively to work within new work structures, processes, requirements or cultures.MINIMUM RequirementsEducationHigh School Diploma or GEDCollege coursework at the sophomore level preferred. In lieu of college courses, an additional two years of directly related work experience in business administration, sales, or marketing may be considered.LicensesCurrent state issued driver’s license with an acceptable driving record to drive company owned vehiclesLife Insurance License as required by state regulatory boardExperienceAt least 1 year customer service or direct sales work experienceKnowledge, Skills and AbilitiesBilingual in Spanish and EnglishComputer skillsProfessional verbal communication skillsWillingness to work in the death industryMust have a positive attitude, a drive to continually advance your understanding of the industry and business, and is highly self-motivatedAbility to build professional and trusting business relations Cognitive ability including reasoning, planning, identify problems, comprehend ideas, learn quickly, learn from experience, and appropriately apply learning to new situations.Process and results oriented, motivated to keep projects moving ahead by identifying obstacles to managementAbility to comply with company policies including but not limited to punctuality/attendance, workplace safety, and project a favorable image of the companyAvailable to work nights, weekends, and overtimeMust be able to pass the Company’s internal presentation certification within thirty days of employmentCompensation:$50,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)Benefits:Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance ProgramAs part of your pre-employment background check, your criminal conviction history will be verified, given that this role requires the following material job duties: Working around and/or handling deceased individuals and working around families and colleagues. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in the withdrawal of a conditional job offer.#SCIPostal Code: 85706Category (Portal Searching): SalesJob Location: US-AZ - Tucson