Sales Professional - Inside Sales

Service Corporation International; Brownsville (TX); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) retirement plan with company

Job summary

Service Corporation International is seeking a sales-oriented associate in Brownsville, TX to help families choose cemetery property and pre-need arrangements. You will present services, manage contracts, and follow up with clients—both in person and via phone or email.

Qualifications include a high school diploma, 1 year of sales or customer service, and bilingual English/Spanish skills. A driver’s license and life insurance license are required by state law.

Qualifications

• High School Diploma or GED required; college coursework preferred.
• 1 year of customer service or direct sales experience preferred.
• Licensed to drive company vehicles; life insurance license required by state regulations.

Responsibilities

• Connect with families to understand needs, culture, and concerns.
• Present services and products to customers with clear explanations.
• Drive company vehicle to show cemetery plots or niches.
• Enter selections into electronic contracts and obtain signatures.
• Maintain leads in Salesforce and follow up with warm leads.

Skills

Bilingual in Spanish and English

Computer skills

Professional verbal communication

Willingness to work in death industry

Self-motivation

Relationship building

Cognitive ability

Process and results oriented

Punctuality/attendance

Education

High School Diploma or GED

College coursework at sophomore level preferred

2+ years related work experience (business administration, sales, or marketing) considered

Tools

Salesforce

Driver's license

Job description

Our associates celebrate lives. We celebrate our associates. Providing exemplary customer service to the Hispana Community, as the primary customer contact sells at need cemetery property and products as well as pre-need funeral and cemetery arrangements. Generates Revenue selling customized special goods to walk-in and warm leads directly to the customer. Ability to work in death industry and exhibit compassion.

Job Responsibilities

• Connects with families through listening, honest communication and genuine concern developing an understanding of each family’s unique needs, culture, and concerns.
• Presents electronic presentations to customers, explaining services, products, and property options.
• Drives company vehicle to show customer available cemetery plots or columbarium niches.
• Discusses options with customer answering their questions to assist with making selections.
• Enters selections into electronic contract.
• Obtains supporting documents to verify customer authorization.
• Review electronic contract selections with customer and obtain signature.
• Obtain life insurance policy, payment, or discuss payment options.
• As the family’s primary contact, follows up with family as arrangements progress, address issues or changes, and resolve the family’s concerns.
• Collaborates with funeral and cemetery teams to provide seamless, high quality service.
• Takes initiative to resolve customer concerns, discusses concern and options with team members or management, obtains authorizations, and follows up with customer in person, phone, and/or email.
• Greets and escorts immediate family.
• Attends visitations, services, and receptions to answer guest questions or address and resolve issues.
• Softly obtains warm leads from attending family and guests who express an interest in pre-need arrangements.
• Review warm leads for potential customers, approximately 25% of workweek.
• Places outgoing calls to warm leads establishing initial contact, listening to needs, and schedule a formal appointment.
• Provides prospective customer with industry marketing materials.
• At least twenty-four hours prior to appointment, confirms appointment; rescheduling as needed.
• Prepares for appointments based on customers previously disclosed needs.
• Maintains leads in SalesForce.com database.
• Monitors progress to achieve 4 to 1 close rate.
• Utilizes on-line training tools to gain knowledge and skills as well as rehearse presentations for continual improvement.
• Learning to apply knowledge and skills to the business environment.
• Works under guidance with work peer reviewed for accuracy, quality, and coaching.
• Completes routine work following established procedures and complying with regulations and policies; escalates non-routine issues for assistance.
• Exhibits accountability for behaviors.
• Ensures compliance with local, state, and federal regulations.
• Takes the initiative to discuss assignments, expectations, priorities and deadlines as well as seek guidance and coaching from manager.
• Adjusts effectively to work within new work structures, processes, requirements or cultures.

Minimum Requirements

Education

• High School Diploma or GED
• College coursework at the sophomore level preferred.
• In lieu of college courses, an additional two years of directly related work experience in business administration, sales, or marketing may be considered.

Licenses

• Current state issued driver’s license with an acceptable driving record to drive company owned vehicles
• Life Insurance License as required by state regulatory board

Experience

• At least 1 year customer service or direct sales work experience

Knowledge, Skills and Abilities

• Bilingual in Spanish and English
• Computer skills
• Professional verbal communication skills
• Willingness to work in the death industry
• Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and is highly self-motivated
• Ability to build professional and trusting business relations
• Cognitive ability including reasoning, planning, identify problems, comprehend ideas, learn quickly, learn from experience, and appropriately apply learning to new situations.
• Process and results oriented, motivated to keep projects moving ahead by identifying obstacles to management
• Ability to comply with company policies including but not limited to punctuality/attendance, workplace safety, and project a favorable image of the company
• Available to work nights, weekends, and overtime
• Must be able to pass the Company’s internal presentation certification within thirty days of employment

Target Compensation Range

• Target Compensation Range: $50,000 to $100,000 annually.
• The estimated total target compensation for this position in the first year typically ranges from $50,000 to $100,000 annually based on a strong commission-based incentive structure.
• In subsequent years, sales professionals commonly earn $100,000 to $150,000 or more annually.
• Actual compensation will vary based on individual performance, geographic location, and applicable business conditions.
• (Note: As part of the total compensation plan, this position pays no less than $10.00 per hour for all hours worked)

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

Location

• SCI Postal Code: 78521
• Category (Portal Searching): Sales
• Job Location: US-TX - Brownsville

Who We Are

We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. "SCI” refers to Service Corporation International and its affiliates.

Equal Opportunity Employer

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.