SALES PROFESSIONAL--JASPER

Bill Penney Toyota of Jasper; Jasper (IN); On-site; USD 42,000 - 70,000; Full time

Job summary

Bill Penney Toyota of Jasper is seeking an energetic sales consultant to drive vehicle sales and deliver exceptional customer experiences in Jasper, Indiana.

The role requires strong communication and product knowledge to explain features, options, and financing. You will follow dealership policies, complete all paperwork accurately, and participate in ongoing training to stay current with vehicles and services.

Qualifications

• Strong customer service and communication skills for in-person and phone interactions.
• Ability to learn vehicle features, pricing, and financing options.
• Knowledge of dealership policies and paperwork procedures.

Responsibilities

• Sells and delivers vehicles; writes sales orders and processes paperwork.
• Maintains prospect development and owner follow-up systems.
• Delivers vehicles and explains features, warranties, and paperwork to customers.
• Attends training and stays up-to-date on products and services.
• Ensures ethical, professional conduct and strives for customer satisfaction.
• Turns deals to finance and insurance with proper documentation.

Skills

Customer service

Negotiation

Product knowledge

Communication

Follow-up management

Education

High school diploma or equivalent

Tools

CRM software

Sales control systems

Job description

• Sells and delivers a minimum number of vehicles per month.
  
• Writes complete sales orders and processes paperwork in accordance with dealership policies.
  
• Utilizes dealership sales control and follow-up systems.
  
• Attends product and sales training courses as requested by sales manager.
  
• Keeps up-to-date on new products and services within the industry.
  
• Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
  
• Maintains a prospect development system.
  
• Conducts business in an ethical and professional manner.
  
• Satisfies the transportation needs of vehicle purchasers.
  
• Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.
  
• Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.
  
• Explains fully product performance, application and benefits to prospects.
  
• Describes all optional equipment available for customer purchase.
  
• Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive.
  
• Exhibits high level of commitment to customer satisfaction.
  
• Knows and understands the federal, state, and local laws which govern retail automobile sales.
  
• Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
  
• Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
  
• Knows and understands equity and values, and is able to explain depreciation to the customer.
  
• Ensures that the sales manager has an opportunity to meet each customer.
  
• Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title etc.).
  
• Prepares sold vehicles for customer delivery prior to customer arrival.
  
• Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty and paperwork.
  
• Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.
  
• Follows up on all post delivery items, tag/title work, “we-owes” and special requests to be sure that all customer expectations are met.
  
• Reviews and analyzes actions at the end of each day, week, month and year to determine how to better utilize time and plans more effectively.