Sales Order & Collections Specialist

Nox Health Group, Inc.; Alpharetta (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

Nox Health Group, Inc. is seeking a Sales Order Administrator & Collections Specialist to support order processing, invoicing, and collections within the healthcare sleep health focus.

You will work with Microsoft Dynamics CRM/Business Central to fulfill orders, validate data, and collaborate with Finance and Logistics teams. The role emphasizes accuracy, customer service, and professional communication as you monitor orders, address disputes, and manage past-due payments while maintaining

Qualifications

• High School diploma or equivalent; Bachelor’s degree a plus.
• 2+ years experience in order processing, invoicing, customer service, & accounting support.
• Proficient in Microsoft Office.
• Experience with Microsoft Dynamics CRM and Business Central preferred.
• Excellent customer service, communication and collaboration skills.
• Highly organized with strong attention to detail and accuracy.

Responsibilities

• Process incoming sales orders using Microsoft Dynamics CRM / Business Central ensuring accurate and timely fulfillment.
• Validate customer information to confirm all technical, pricing, and purchase order requirements are met, and issue formal order acknowledgements.
• Coordinate closely with logistics teams for accurate reporting of inventory availability.
• Monitor order status, follow up on pending orders, and proactively communicate potential issues or delays to customers and Regional Sales Managers.
• Address customer complaints, investigate customer invoice disputes, short-payments & pricing discrepancies.
• Ensure all sales orders are accurately invoiced and sent to customers in a timely manner.
• Perform outbound collection calls and emails for past-due invoices while maintaining a professional, customer-centric approach.
• Review AR Aging Reports to identify delinquent accounts and send weekly payment reminders to overdue customers.
• Reconcile cash received from bank to customer accounts.
• Collaborate with Finance & Accounting team to evaluate and address delinquent accounts.

Skills

Order processing

Invoicing

Customer service

Accounting support

Microsoft Office

Microsoft Dynamics CRM

Business Central

Communication skills

Attention to detail

Education

High School diploma or equivalent

Bachelor's degree preferred

Tools

MS Dynamics CRM

Business Central

Microsoft Office

Job description

Nox Health Group, Inc. is seeking a Sales Order Administrator & Collections Specialist to support order processing, invoicing, and collections within the healthcare sleep health focus.

You will work with Microsoft Dynamics CRM/Business Central to fulfill orders, validate data, and collaborate with Finance and Logistics teams. The role emphasizes accuracy, customer service, and professional communication as you monitor orders, address disputes, and manage past-due payments while maintaining