Sales Operations Support Specialist

RS&I Inc.; Idaho Falls (ID); On-site; USD 55,000 - 85,000; Full time

Job summary

RS&I Inc. is seeking a Wireless Sales Operations Support to empower the sales team in the telecom industry. The role focuses on planning, execution, data analysis, forecasting, and CRM management to drive revenue and strong customer experiences.

Ideal candidates will have postpaid wireless sales experience, strong analytics, CRM familiarity (HubSpot, Salesforce, Dynamics), and excellent communication. This is a on-site role with collaboration across marketing, product, and customer service teams.

Qualifications

• Experience in postpaid wireless sales with major carrier programs.
• Strong analytical and data interpretation skills.
• Familiarity with CRM systems (HubSpot, Salesforce, Dynamics) and POS software.
• Knowledge of wireless products, plans and technology.
• Excellent communication and interpersonal skills.
• Ability to work independently and in cross-functional teams.
• Detail-oriented with accurate documentation and reporting.

Responsibilities

• Support Sales Planning & Execution: assist in developing sales strategies, promotions, and cross-selling.
• Sales Data Analysis: monitor trends, acquisition, and conversion to identify improvements.
• Forecasting & Reporting: develop forecasts and generate management reports with insights.
• CRM & Database Management: maintain CRM data and sales tracking.
• Process Improvement: streamline sales processes across related functions.
• Compliance & Policy Enforcement: ensure adherence to policies and procedures.
• Training & Development: support sales training and product knowledge updates.
• Customer Support Integration: work with tech teams to troubleshoot wireless device issues and assist sales scenarios.

Skills

Postpaid Wireless Sales

Data Analysis

CRM Experience

Wireless Products & Plans

Communication Skills

Team Collaboration

Documentation & Reporting

Tools

HubSpot

Salesforce

Microsoft Dynamics

Job description

RS&I is a long-standing and trusted Master Sales Agent and Distributor for a variety of World-Class Dealer Programs nationwide. We provide training, sales support, and marketing assistance to Authorized Dealers who represent these Nationally-recognized companies and more:

• AT&T
• Kinetic by Windstream
• Brightspeed
• Lumen
• Dish Network
• HughesNet
• T-Fiber Home Internet
• Vivint

Job Description

The Wireless Sales Operations Support role blends the responsibilities of a sales operations specialist with the specific needs of the wireless/telecom industry. It focuses on enabling the sales team to perform efficiently, meet targets, and deliver strong customer experiences.

Core Responsibilities

• Support Sales Planning & Execution: Assist in developing and implementing sales strategies, including product bundling, promotions, and cross-selling opportunities.
• Sales Data Analysis: Monitor and analyze sales performance trends, customer acquisition, and conversion rates to identify improvement areas.
• Forecasting & Reporting: Develop and maintain sales forecasts, generate detailed reports for management, and present insights to stakeholders.
• CRM & Database Management: Maintain and optimize customer relationship management (CRM) systems, ensuring accurate customer data and sales tracking.
• Process Improvement: Implement and streamline sales processes, aligning them with marketing, product development, and customer service functions.
• Compliance & Policy Enforcement: Ensure adherence to sales policies, compliance standards, and company procedures.
• Training & Development: Support sales training initiatives, including product knowledge updates and sales techniques.
• Customer Support Integration: Work with technical teams to troubleshoot wireless device issues and provide sales support for customer service scenarios.

Skills & Qualifications

• Experience with Postpaid Wireless Sales for the Nation’s largest wireless companies.
• Strong analytical and data interpretation skills.
• Familiarity in CRM systems (e.g., HubSpot, Salesforce, Microsoft Dynamics, etc.) and POS software.
• Knowledge of wireless products, plans, and technology.
• Excellent communication and interpersonal skills.
• Ability to work both independently and as part of a cross-functional team.
• Detail-oriented with accuracy in documentation and reporting.

Industry Context

In wireless sales, this role may also involve:

• Partnering with marketing to align campaigns with sales goals.
• Upselling and bundling strategies to maximize revenue.
• Providing technical assistance during sales interactions.

In summary: The AT&T Wireless Sales Operations Support role is a hybrid of sales operations and telecom sales training, combining data-driven process support with direct sales enablement to drive revenue growth and customer satisfaction in the wireless sector.

Remote candidates will not be considered for this role.