Sales Operations Supervisor

CRG Search; Milwaukee (WI); Hybrid; USD 70,000 - 90,000; Full time

Job summary

CRG Search is looking for a Sales Operations Supervisor in Milwaukee, WI to lead a team in managing order and shipment workflows. This hands-on role focuses on improving process efficiency and driving team performance in a hybrid working environment.

The ideal candidate will have over 3 years of leadership experience in sales operations or logistics, along with strong communication and problem-solving skills. A background with ERP systems, particularly SAP, is preferred.

Qualifications

• 3+ years of leadership experience in operations or sales operations.
• Background in manufacturing, logistics, or order management.
• Experience with ERP systems preferred.

Responsibilities

• Lead and develop a team of sales operations coordinators.
• Oversee end-to-end order and shipment workflows.
• Improve KPIs related to order accuracy and service levels.

Skills

Leadership experience

Problem-solving skills

Organizational skills

Communication skills

Tools

ERP systems (SAP)

CRM tools (Salesforce)

Job description

Location: Milwaukee, WI | Hybrid (4 days onsite)

Summary Of Primary Duties And Responsibilities

Our client is a global manufacturer of advanced energy and power solutions, supporting critical infrastructure across industrial, commercial, and residential markets. Known for innovation and reliability, their technologies power essential operations worldwide.

The Sales Operations Supervisor is a hands-on leadership role responsible for managing a team supporting order management, shipment coordination, billing, and post-sale operations.

This individual will drive execution, team performance, and process improvement across a fast-paced, high-impact operations environment.

• Lead, coach, and develop a team of sales operations coordinators
• Oversee end-to-end order and shipment workflows, ensuring accuracy and on-time delivery
• Act as an escalation point for complex order, delivery, and billing issues
• Partner cross-functionally with Sales, Operations, Finance, and Logistics teams
• Track and improve KPIs, including order accuracy, shipment performance, and service levels
• Identify and implement process improvements and efficiencies
• Maintain visibility into order status and proactively communicate updates
• Foster a culture of accountability, ownership, and continuous improvement

Experience / Skill / Educational Requirements

• 3+ years of leadership experience in operations, sales operations, supply chain, or similar
• Background in manufacturing, logistics, or order management environments
• Experience with ERP systems (SAP preferred) and CRM tools (Salesforce a plus)
• Proven ability to manage cross-functional workflows and teams
• Strong communication, problem-solving, and organizational skills
• Experience coaching and developing team members
• Ability to operate in a fast-paced, high-pressure environment