Sales Operations Supervisor

American Honda Motor Company, Inc.; Alpharetta (GA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive Base Salary

Paid overtime

401K plan with company match

Job summary

American Honda Motor Company, Inc. is seeking a Sales Support Supervisor to oversee order processing and supervision of the sales support team.

The role requires strong analytical skills to optimize dealer performance and profitability across multiple channels. The ideal candidate will have extensive SAP experience, expertise in MS Excel, and a track record of improving customer satisfaction while coordinating with other departments to ensure a seamless order fulfilment process.

Qualifications

• Bachelor's degree in business, marketing or related field.
• 5+ years of customer sales experience.
• 5+ years of SAP experience.
• 3+ years related to auto, powersports, dealership, or related experience.

Responsibilities

• Oversee sales support staff to ensure efficiency.
• Generate reports on order processing and sales metrics.
• Create and maintain standard operating procedures.
• Improve customer experience during the order process.
• Coordinate between sales and fulfilment teams.

Skills

Customer service

Leadership

Analytical thinking

Communication

Education

Bachelor's degree in business/marketing

Tools

SAP

MS Excel

MS Office

Job description

What Makes a Honda, Is Who Makes a Honda

Honda has a clear vision for the future, and it’s a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of \"power\" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize \"the joy and freedom of mobility\" by developing new technologies and an innovative approach to achieve a \"zero environmental footprint.\"

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.

If your goals and values align with Honda’s, we want you to join our team to Bring the Future!

Job Purpose

The Sales Support Supervisor will oversee, coordinate, and assist with activities related to sales support and order processing. This role involves supervising a team responsible for efficiently handling customer orders, resolving issues, and ensuring a smooth workflow between sales and fulfilment. The Supervisor is also tasked with optimizing processes, implementing best practices, and providing guidance to enhance overall productivity and customer satisfaction. The Sales Support Supervisor will need high analytical skills to run data and make decisions that impact dealer performance and profitability. This role involves managing a diverse range of orders and channels. Additionally, they may collaborate with other departments to improve communication and streamline the order fulfilment process. Overall, the Sales Support Supervisor plays a crucial role in maintaining effective operations and facilitating a positive customer experience.

Key Accountabilities

• Sales Support group supervision and guidance to sales support staff to ensure a high level of competence and efficiency
• Generate reports and present on sales order processing and sales support metrics
• Creation and maintaining standard operating procedures to assure compliance
• Implement strategies to improve the overall customer experience during the order process
• Assist with incoming calls and emails related to new inside sales orders, warranty claims, pricing issues, and general inquiries specific to CBU/EN products as needed or staff is limited
• Serve as the key liaison between customers and Honda PE, demonstrating strong customer service, teamwork, motivation, patience, and multitasking skills in a fast-paced marine environment. Collaborate internally and externally to ensure customer satisfaction and engagement with Honda PE products and services

Qualifications, Experience, And Skills

Minimum Educational Qualifications

• Bachelor's degree in business, marketing or related field experience

Minimum Experience

• Prior supervisory experience
• Must have MS Office skills with significant emphasis on MS Excel.
• Must have comprehensive SAP expertise
• 5+ years of customer sales experience
• 5+ years of SAP
• 3+ years related to auto, powersports, dealership, or related experience

Other Job-Specific Skills

• Strong communication skills including presentations, reporting, meeting(s) driver and influencing others
• Business acumen, excellent analytical and decision-making skills
• Leadership qualities with a focus on teamwork and collaboration

What differentiates Honda and make us an employer of choice?

Total Rewards

• Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
• Paid Overtime
• Regional Bonus (when applicable)
• Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
• Paid time off, including vacation, holidays, shutdown
• Company Paid Short-Term and Long-Term Disability
• 401K Plan with company match + additional contribution
• Relocation assistance (if eligible)

Career Growth

• Advancement Opportunities
• Career Mobility
• Education Reimbursement for Continued Learning
• Training and Development programs

Additional Offerings

• Tuition Assistance & Student Loan Repayment
• Lifestyle Account
• Childcare Reimbursement Account
• Elder Care Support
• Wellbeing Program
• Community Service and Engagement Programs
• Product Programs

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.