Sales Operations Specialist II

F5 Networks, Inc.; United States; Hybrid; USD 51,000 - 76,000; Full time

Benefits offered by this job

Bonus (incentive)

RSUs

Benefits

Job summary

F5 Networks, Inc. is seeking a Sales Operations Specialist to support field and channel sales, ensuring data integrity in Salesforce and smooth order processing.

You will coordinate with Sales, Revenue Operations, Finance, and Accounting on projects, while delivering timely responses to pre- and post-sales inquiries.

The role rewards detail-orientation, cross-functional collaboration, and a proactive mindset in a fast-paced environment, with on-site and hybrid work options.

Qualifications

• Detail oriented with ability to multitask.
• Effective written and verbal communication with cross-functional teams.
• Ability to work independently in a fast-paced environment.
• Cross-functional collaboration to drive projects to completion.
• Self-starter with strong time management.
• Focus on customer experience and exceeding expectations.
• Understanding of sales processes and order administration.
• Basic project management.
• Interest in process-improvement opportunities for business operations.
• Salesforce experience is a plus.

Responsibilities

• Process orders and resolve issues.
• Act as liaison between Field Sales, Inside/Digital Sales, Channel Sales, Revenue Operations, Sales Operations, Finance and Accounting, and other internal teams.
• Own and execute assigned projects or programs.
• Provide communication and education on current processes and best practices.
• Answer pre- and post-sales questions from F5 sales teams and external partners.
• Research inquiries using various systems and tools.
• Coordinate high-priority customer requests.
• Ensure Salesforce data integrity.
• Identify process improvements to support business operations.
• Perform other related duties as assigned.
• Uphold F5’s Business Code of Ethics and report violations.

Skills

Detail oriented

Multi-tasking

Communication

Independent worker

Cross-functional collaboration

Time management

Customer experience

Sales processes

Project management

Salesforce knowledge

Education

BA/BS degree or equivalent work experience

Tools

Salesforce

MS Office (Outlook, Word, PowerPoint, Excel)

Job description

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

The Sales Operations Specialist is involved in all stages of the sales process ensuring that sales activities are best supported and conducted in accordance with F5’s policies. This role provides a high level support to both internal sales teams and external partners to facilitate strong relationships and generate revenue for F5. This is a fast paced role, ideal for someone who is highly organized, loves details and wants to exceed expectations.

Primary Responsibilities

• Order processing and issue resolution
• Act as liaison between Field Sales, Inside/Digital Sales, Channel Sales, Revenue Operations, Sales Operations, Finance and Accounting, and other internal teams.
• Own and execute assigned projects or programs.
• Provide communication and education on current processes and best practices.
• Answer pre and post sales questions from F5 sales teams and external partners.
• Research inquiries utilizing various systems and tools.
• Intake and coordination of high priority customer requests.
• Ensure the integrity of Salesforce data.
• Identify process improvements to support business operations
• Perform other related duties as assigned.
• Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.

Knowledge, Skills and Abilities

• Must be detailed oriented with a proven ability to multi-task
• Effective communication, both in written and verbal form, to interact with cross functional teams and departments
• Ability to work independently in a dynamic fast paced environment, with minimal supervision
• Ability to work cross-functionally to find solutions and drive projects to completion.
• Must be a self-starter and effective time manager
• Passion for customer experience and exceeding expectations
• Understanding or knowledge of sales processes, order administration processes, etc.
• Basic project management
• Strong interest in identifying process improvement opportunities that support the key business operations
• Basic experience with Salesforce desired

Qualifications

• BA/BS degree or equivalent work experience
• 1+ years of Sales Support experience preferred
• Proficient in Microsoft Outlook, Word, PowerPoint and Excel
• Salesforce experience, preferred but not required

Physical Demands and Work Environment

• Duties are performed in a normal office environment while sitting at a desk or computer table.
• Duties require the ability to utilize a computer, communicate over the telephone, and read printed material.
• Duties may require being on call periodically and working outside normal working hours (late evenings).

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Knowledge, Skills and Abilities

Must be detailed oriented with a proven ability to multi-task

Effective communication, both in written and verbal form, to interact with cross functional teams and departments

Ability to work independently in a dynamic fast paced environment, with minimal supervision

Ability to work cross-functionally to find solutions and drive projects to completion.

Must be a self-starter and effective time manager

Passion for customer experience and exceeding expectations

Understanding or knowledge of sales processes, order administration processes, etc.

Basic project management

Strong interest in identifying process improvement opportunities that support the key business operations

Basic experience with Salesforce desired

Qualifications

BA/BS degree or equivalent work experience

1+ years of Sales Support experience preferred

Proficient in Microsoft Outlook, Word, PowerPoint and Excel

Salesforce experience, preferred but not required

Physical Demands and Work Environment

Duties are performed in a normal office environment while sitting at a desk or computer table.

Duties require the ability to utilize a computer, communicate over the telephone, and read printed material.

Duties may require being on call periodically and working outside normal working hours (late evenings).

You may also be offered incentive compensation, bonus, restricted stock units, and benefits.

More details about F5’s benefits can be found at the following link: https://www.f5.com/company/careers/benefits.

F5 reserves the right to change or terminate any benefit plan without notice.

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

Equal Employment Opportunity It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws.

Hybrid

Hybrid: Employees within 30 commutable miles of an F5 office are required to work from the office a minimum of 30 business days per quarter.

Remote

Remote: Primarily work from designated home location but can come into an F5 office to work or travel to an offsite location as needed.

The annual base pay for this position is: $50,700.00 - $76,100.00

Together, we're building a better digital world.

Founded in 1996, F5 is a global leader in application delivery and security. Our premier platform helps customers secure and deliver every app, API, and piece of infrastructure across all environments. Backed by over three decades of expertise and 553 patents, our solutions protect against threats while ensuring fast, reliable digital experiences. With over 6,400 employees, we serve more than 23,000 customers in over 170 countries. To continue this work, we need people like you—the best minds in the industry.

We're committed to a unique, human-first culture that encourages authenticity, prioritizes diversity and inclusion, and fosters the growth and success of our employees.