Sales Operations Specialist - Calhoun, GA

Mohawk Industries; Atlanta (GA); On-site; USD 60,000 - 78,000; Full time

Job summary

Mohawk Industries is seeking a Sales Operations Specialist to support the Sales team with processes, data, and tools. The role focuses on delivering customer-focused solutions from inquiry intake through resolution, while ensuring policy compliance and efficiency.

Ideal candidates have a Bachelor's degree, 2–4 years of experience, strong communication and analytical skills, and proficiency with Microsoft Office.

Qualifications

• Bachelor's degree or equivalent required.
• 2-4 years of relevant experience or equivalent education/experience.
• Demonstrates strong knowledge of technical, process, and business principles.

Responsibilities

• Single point of contact for intake of sales inquiries and solutions from inception to resolution.
• Act as a liaison between Sales and internal/external stakeholders to resolve issues.
• Become a subject matter expert in designated sales operations processes and initiatives.
• Collect and provide relevant information to assist and support Sales with selling initiatives.
• Assist in the preparation of sales reports and analytics from performance data and trends.
• Conduct basic market research on competitors, industry trends, and customer preferences.
• Identify opportunities for process improvement within the sales support function.
• Assist with creation of sales proposals and presentations with the sales teams.
• Assist with onboarding and offboarding of sales team members.
• Perform other duties as needed.

Skills

Communication

Problem solving

Organizational skills

Multitasking

Integrity

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Are you looking for more?At Mohawk Industries, we're committed to more - more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team. As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what's important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.

What we need:

The Sales Operations Specialist is an established performer that works to facilitate and support the Sales functions in a variety of areas to ensure compliance with company policies and procedures. This role will be responsible for supporting Sales with key information, tools, training, etc., to ensure the Sales team operates efficiently and sales processes are executed smoothly.

What you'll do:

• Single point of contact responsible for intake of sales inquiries and providing operationally sound and customer-focused solutions from inception to resolution.
• Act as a liaison between Sales and internal departments and external service providers to resolve issues.
• Work to be a subject matter expert in the designated sales area regarding various sales operations processes and initiatives.
• Collect and provide relevant information and communications to assist and support Sales with selling initiatives.
• Assist in the preparation of sales reports and analytics by compiling data on sales performance, customer trends, and other relevant metrics.
• Conduct basic market research to gather information on competitors, industry trends, and customer preferences to provide insights to the Sales teams.
• Identify opportunities for process improvement within the sales support function and recommend implementation enhancements to streamline sales support processes.
• May assist with the creation of sales proposals and presentations by collaborating with the sales teams.
• May assist with onboarding and offboarding process of sales team members.
• Perform other duties as needed.

What you have:

Bachelor's degree in a related field or equivalent education and/or experience.

2-4 years' relevant experience or equivalent education and/or experience.

What you're good at:

• Demonstrates strong knowledge of technical, process, and business principles as well as industry practices and standards.
• Excellent communication, problem solving, and organizational skills.
• Able to multitask, prioritize, and manage time effectively.
• High level of integrity and discretion in handling sensitive and confidential data.
• Proficient using Microsoft Office Suite products.

What else?

The ability to lift 50 pounds regularly.

Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk's vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world's largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.