Sales Operations Specialist

Callaway Golf; Fort Worth (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Callaway Golf seeks a sales operations professional to coordinate processes, produce detailed reports, and support order fulfillment across inventory, production and distribution channels. You will work closely with sales and custom clubs teams and develop ad-hoc analyses to improve service levels.

Proficiency with SAP and Business Objects plus strong Excel skills are preferred. A proactive communicator will drive process improvements and coordinate cross-functional programs in a dynamic

Qualifications

• Strong organizational, analytical, and problem-solving skills.
• Ability to analyze detail and perform structured decision-making on a daily basis.
• Must demonstrate strong technical skills and ability to analyze data to make recommendations.
• Knowledge of SAP preferred.
• Intermediate skill level in Microsoft Excel preferred.

Responsibilities

• Coordinate all sales processes; may be assigned project lead.
• Create detailed reports to support / provide high level updates.
• Backorder Processing – run reports and coordinate with inventory control, production, planning and distribution to ensure highest level of order fulfillment.
• Maintain documentation and assist with the coordination of processes for all Sales Operations as well as for special processes related to specific programs.
• In depth understanding of the Custom Club process and assist with the coordination between sales and custom production.
• Assist with delivering accurate quote information on all products – including Quote table maintenance, reporting, communicating proactively to specific groups.
• Identify continued improvement opportunities for increased efficiencies and improved service levels.
• Effectively communicate with groups related to assigned programs.
• Responsible for detailed reports using Business Objects, SAP, and other department tools to review, track and assist Sales Operations tasks.
• Create ad-hoc reports as required as well as run daily, weekly, monthly, reports.

Skills

Organizational skills

Analytical skills

Problem-solving

Data analysis

SAP knowledge

Excel

Communication skills

Independent judgment

Tools

Business Objects

SAP

Job description

ABOUT THE BRAND

Callaway Golf Company is a premium golf equipment, gear and apparel company with a portfolio of global brands, including Callaway Golf, Odyssey, TravisMathew, and OGIO. Through an unwavering commitment to innovation and premium craftsmanship, Callaway designs, manufactures, and sells high-performance golf clubs, golf balls, apparel, bags, and other accessories—setting the standard for performance in the game of golf.

Callaway Golf Company is a premium golf equipment, gear and apparel company with a portfolio of global brands, including Callaway Golf, Odyssey, TravisMathew, and OGIO. Through an unwavering commitment to innovation and premium craftsmanship, Callaway designs, manufactures, and sells high-performance golf clubs, golf balls, apparel, bags, and other accessories—setting the standard for performance in the game of golf.

Our Mission: To create demonstrably superior and pleasingly different products powered by innovative technology and premium craftsmanship enabling golfers of all abilities to play their best and find more joy in the game.

Our company is a blend of experience and diverse backgrounds, and together we look to leave the past behind while moving the game forward. For more information, please visit https://www.callawaygolf.com

Roles And Responsibilities

• Coordinate all sales processes; may be assigned project lead.
• Create detailed reports to support / provide high level updates.
• Backorder Processing – run reports and coordinate with inventory control, production, planning and distribution to ensure highest level of order fulfillment.
• Maintain documentation and assist with the coordination of processes for all Sales Operations as well as for special processes related to specific programs.
• In depth understanding of the Custom Club process and assist with the coordination between sales and custom production.
• Assist with delivering accurate quote information on all products – including Quote table maintenance, reporting, communicating proactively to specific groups.
• Identify continued improvement opportunities for increased efficiencies and improved service levels.
• Effectively communicate with groups related to assigned programs.
• Responsible for detailed reports using Business Objects, SAP, and other department tools to review, track and assist Sales Operations tasks.
• Create ad-hoc reports as required as well as run daily, weekly, monthly, reports.

Custom Club

• Responsible for understanding of the Custom Club offerings in order to suggest substitutions or alterations when necessary.
• In depth understanding of the Custom Club process and assist with the coordination between sales and custom production.

Technical Competencies (Knowledge, Skills & Abilities)

• Strong organizational, analytical, and problem-solving skills.
• Ability to analyze detail and perform structured decision-making on a daily basis.
• High degree on initiative and ownership, attention to detail, and the discipline to follow through on assigned tasks.
• Must demonstrate strong technical skills and ability to analyze data to make recommendations.
• Knowledge of SAP preferred.
• Intermediate skill level in Microsoft Excel preferred.
• Ability to multi-task to manage daily responsibilities, multiple projects, and unplanned issues.
• Must be capable of exercising independent judgment within defined procedures and practices to determine appropriate action.
• Ability to understand priority needs of the company and adjust when necessary or when directed.
• Must possess & demonstrate excellent communication skills – both verbally and written – and be able to relate to all level of employees, customers.
• Must be able to think creatively and offer solutions when problems are identified.
• Required to train department on topics identified in field of expertise.

Custom Club

• Must have an in-depth knowledge of Callaway Golf Products, after market shafts / grips and understanding of Custom Club production.

DE&I and EEOC

Inclusion & Diversity: As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, supporting them to bring their authentic selves to work every day.

Experience comes in many forms, skills are transferable, and passion goes a long way. We know that diverse backgrounds and experiences make for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team. We look forward to learning more about you.