Sales Operations Specialist

W. L. Gore & Associates, Inc.; Elkton (KY); Hybrid; USD 103,155,000 - 128,943,000; Full time

Benefits offered by this job

Day 1 benefits

Total rewards package

Associate Stock Ownership Plan

Profit-sharing opportunities

Job summary

W. L. Gore & Associates, Inc.

is seeking an experienced Inside Sales Associate to join our Americas sales team in Elkton, MD with a hybrid work option. You will provide best-in-class order management for apparel production factories and coordinate global supply chain efforts for customers. You will collaborate across Safety, Defense, and Consumer segments, supporting forecasting, pricing, product information, and delivery timelines across multiple product forms.

Qualifications

• Minimum 5 years experience in sales, operations, logistics, planning or supply chain.
• Experience in fabrics inside sales is preferred.
• Experience with SAP/ERP environments and Microsoft Office.
• Ability to interact across global teams and time zones in a multi-functional setting.
• Strong systems and processes orientation with continuous improvement mindset.
• Excellent analytical and communication skills with attention to detail.
• Experience building internal and external virtual relationships in a matrix organization.
• Strong, positive influencing skills.
• Ability to work under pressure and manage challenging customer situations.
• Willingness to travel up to 10%.

Responsibilities

• Manage North American customers (5–10 clients) with order processing, contract reviews, and delivery confirmations.
• Be the customer-facing contact for forecasting, pricing, product information, sampling, and quality/timeline support.
• Collaborate with account teams to understand seasonal requirements and develop execution plans.
• Analyze customer data to generate accurate demand signals and revenue projections.
• Lead internal supply chain discussions across global teams to manage seasonal demand and product transitions.
• Coordinate with global Gore teams to execute account plans and business goals.
• Respond to product/technical questions and educate customers about Gore offerings.
• Coordinate sales orders in line with global procedures and service levels.
• Operate within a complex supply chain across product forms, delivering strong customer service.
• Leverage digital tools to educate and influence customer behavior.

Skills

5+ years experience

Fabrics inside sales

SAP/ERP experience

Cross-functional collaboration

Systems & process skills

Analytical skills

Virtual relationships

Influencing skills

Work under pressure

Travel up to 10%

Tools

SAP

Microsoft Office

Job description

About the Role

We are looking for an experienced Inside Sales Associate to join our America's sales team who will provide best in class order management services for apparel production factories and coordinate global supply chain efforts for customers. This associate will work across Safety, Defense, and Consumer market segments in multiple product forms.

This position will be located at our facility in Elkton, Maryland with the possibility of a hybrid work arrangement.

Pay and Benefits

• $36.00 to $45.00 per hour
• Factors considered in extending an offer within this pay range include (but not limited to) education, experience, knowledge, skills, and abilities.
• Medical, Dental and Vision benefits effective on Day 1 of employment! We offer a comprehensive total rewards package, including competitive benefits. More details are available at www.gore.com/careers/benefits

Responsibilities

• Support current portfolio of North American customers (5-10 customers), with a focus on receiving & processing sales orders, contract reviews, delivery confirmations and frequent customer interactions
• Serve as the customer-facing contact and liaison for material forecasting, pricing, product technical information, new product sampling, quality and seasonal timeline support
• Work closely with account teams (field sales, inside sales, application engineers, product specialists) to partner with each customer, listening to their seasonal and contractual requirements to develop a plan to execute those objectives
• Partner closely with each account's material and procurement team to understand their seasonal forecast and execute a plan to prepare the internal Gore supply chain to support these requirements. Proven ability to analyze large set of customer data to produce an accurate demand signal and revenue projection
• Drive internal supply chain discussions across global functional teams to manage seasonal demand, product transitions and quality incidents
• Collaborate with members of extended Global Gore teams (product specialists, supply chain, sustainably, export logistics, quality assurance, finance, marketing and business leaders) to execute the business and account plan goals
• Inform customers about Gore, product technologies and be able to respond to basic product and technical questions
• Coordinate sales orders effectively & timely in compliance with our Global procedures and agreed service levels
• Operate in a complex supply chain environment across multiple product forms while providing best in class customer service
• Use digital tools to educate, inform, and influence customer behaviors (product portals, order analytics)

Required Qualifications

• Minimum of 5 years experience in sales, operations, logistics, planning, procurement and/or supply chain
• Experience in Fabrics inside sales
• SAP experience/ERP system environment, knowledge of Microsoft office application
• Demonstrated ability to work in a multi-functional and multi-cultural environment, with the ability to interact cross-functionally with various global teams and time zones
• Strong system and process skills with focus on continuous improvement
• Strong analytical skills with a detail oriented approach, with excellent communication skills
• Experience building internal and external virtual relationships, ability to navigate a matrix organization
• Strong, positive influencing skills
• Ability to work under pressure and show patience through difficult customer situations
• Ability to travel up to 10%

Desired Qualifications

3 bullet points max. List any additional qualifications that are preferred, but not required.

What We Offer

Our success is based on the capability and creativity of our Associates, and we are proud to offer a comprehensive and competitive total rewards program that supports your everyday and helps you build your tomorrow.

We provide benefits that offer choice and flexibility and promote overall well-being. And in keeping with our belief that every Associate should share in the collective success of the enterprise; we provide a distinctive Associate Stock Ownership Plan in each country as well as potential opportunities for "profit-sharing". Learn more at gore.com/careers/benefits

Gore is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, national origin, ancestry, age, status as a qualified individual with a disability, genetic information, pregnancy status, medical condition, marital status, sexual orientation, status as a protected veteran, gender identity and expression, and any other characteristic protected by applicable laws and regulations.

Gore is committed to a drug-free workplace. All employment is contingent upon successful completion of drug and background screening. Gore will consider qualified applicants with criminal histories, e.g., arrest and conviction records, in a manner consistent with the requirements of applicable laws.

Gore requires all applicants to be eligible to work within the United States. Gore generally will not sponsor visas unless otherwise noted on the position description.