Sales Operations Specialist

Tito's Handmade Vodka; Austin (TX); On-site; USD 55,000 - 75,000; Part time

Job summary

Tito’s Handmade Vodka is seeking a temporary Sales Operations Support specialist in Austin, TX for approximately six months. You will manage orders, review ERP transactions, coordinate with customers, and support accurate order fulfillment.

Ideal candidates will have 3+ years in order management and sales operations, with hands-on ERP experience (SAP, Microsoft Dynamics, NetSuite, Oracle) and familiarity with EDI platforms. Strong communication and problem-solving skills are essential.

Qualifications

• 3+ years of experience in order management, sales operations and customer service.
• Hands-on proficiency in entering and maintaining sales orders in an ERP system.
• Experience retrieving orders from customer portals or EDI platforms and reconciling them against ERP records.
• Strong attention to detail and ability to manage high order volumes with fixed deadlines.

Responsibilities

• Accurately enter and update orders in inventory and distribution systems.
• Coordinate with customers and internal departments for order tracking and adjustments.
• Retrieve sales orders from customer portals and enter them into the ERP system.
• Coordinate with customers, freight forwarders, and internal shipping teams to support order fulfillment.
• Follow applicable industry regulations and U.S. and international trade requirements.
• Secure necessary certificates for international trade from various government entities.
• Coordinate with internal departments to review and provide required compliance documentation.
• Maintain accurate ERP records and related process documentation.
• Work independently and resolve issues or escalate as necessary.

Skills

Order management

Sales operations

Customer coordination

ERP systems

EDI platforms

Tools

SAP

Microsoft Dynamics

NetSuite

Oracle

Job description

About the Company:

Built on a dream and distilled in Austin, Texas, Tito’s Handmade Vodka has been bringing people (and dogs) together over the last two decades. Tito’s Handmade Vodka has gained a reputation for its high-quality vodka, charitable contributions, and its goal to make people happy while making the world a better place.

About the Engagement:

We are seeking a temporary team member to provide Sales Operations support for approximately six months. Services will include order management, ERP transaction review, customer coordination, and related operational activities. The Specialist will coordinate with designated internal teams and external partners to support accurate and timely order fulfillment.

Scope of Services:

• Accurately enter and update orders and related information in inventory and distribution systems.
• Work directly with customers and internal departments for order tracking and adjustments as needed.
• Retrieve sales orders from customer portals and enter them into the ERP system.
• Coordinate with customers, freight forwarders, and internal shipping teams to support order fulfillment.
• Follow applicable industry regulations and U.S. and international trade requirements.
• Secure necessary certificates for international trade from various government entities.
• Coordinate with internal departments to review and provide required compliance documentation.
• Maintain accurate ERP records and related process documentation.
• Must be able to work independently and resolve or escalation issues as necessary.
• Ability to work independently and proficiency with ERP systems.
• 3+ years of experience in order management, sales operations, and customer service operations.
• Hands-on proficiency in entering and maintaining sales orders in an ERP system (SAP, Microsoft Dynamics, NetSuite, Oracle, or similar), including order changes, holds, and transaction review.
• Experience retrieving orders from customer or distributor portals and EDI platforms and reconciling them against ERP records.
• Strong attention to detail with the ability to manage high order volumes accurately against fixed shipping and documentation deadlines.
• Clear, professional communicator comfortable working with customers, distributors, and internal stakeholders