Sales Operations-Small Business Support Specialist

RevOps Report; Springfield (MO); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401K match after 1 year

Inc. 5000 honors

Employee Assistance Programs

Flexible scheduling

Growth opportunities

Community involvement

Job summary

Russell Cellular is seeking an SMB Support Specialist to oversee SMB tasks for the company and its Agent Partners, maintaining detailed records of all communications and mastering Business plans, promotions, and platforms. You will ensure accurate field messaging and support a positive team environment.

You will collaborate with Sales Operations and the Virtual Training team to deliver clear training context and up-to-date information, while embodying Russell Cellular's values and supporting

Qualifications

• Excellent communication and organizational skills.
• Ability to train and coach others effectively.
• Comfortable speaking publicly and delivering training.

Responsibilities

• Oversee SMB tasks for Russell Cellular and Agent Partners and maintain detailed records of all communications.
• Coordinate with Sales Operations and Virtual Training to ensure accurate field information and training context.
• Model company values and foster a collaborative, positive team environment.

Skills

Active listening

Punctuality

Honesty

Humor

Collaborative

Outgoing

Flexible

Self-starter

Decision-making

Problem-solving

Independent work

Team-oriented

Public speaking

Time management

Coachable

Adaptable

Office 365

Virtual meetings

Wireless sales experience

Tools

Office 365

Virtual Meeting Platforms

Job description

About This Role

Who is Russell Cellular

Russell Cellular is a Verizon Wireless Authorized Retailer that has been in business since 1993. We are a part of Verizon's Big 6 program and were awarded Verizon Wireless Partner of the Year for 2018. With over 750 locations, 43 states, and 2,600+ employees, our mission is to provide the best wireless experience to every customer, every time.

Why Russell Cellular

Starting pay is $17 hourly!

• Health, dental, vision, and life insurance as well as paid sick days and company holidays
• Employer matched 401K after 1 year
• Listed in Inc. 5000's Fastest Growing Private Companies in America for 9 consecutive years and inducted into the Inc. Hall of Fame in 2018
• Employee Assistance Programs
• 750+ locations in 43 states employing 2,600+ employees
• Verizon Sales discounts and incentives
• Opportunity for growth and advancement through training
• Flexible scheduling
• Community involvement opportunities

The Small Business (SMB) Support Specialist will work with Sales Operations to ensure timely and accurate field communications.

What you will do in your role

As an SMB Support Specialist, your role involves overseeing and managing the completion of all SMB specific tasks for Russell Cellular and its Agent Partners. This includes holding an expert level understanding of the Business plans, promotions and platforms. You must maintain detailed records of all communications and notes made during each connection. You will focus on inspiring, supporting, and demonstrating the company's core values to provide a positive example and foster a cohesive team environment. Additionally, you will collaborate with Sales Operations and the Virtual Training team to ensure the training context and field communication is accurate and relevant and that he team members receive the best possible information.

Job Requirements

• Active listener, creative, punctual
• Be willing, open, and honest always
• Sense of humor, positive, collaborative, outgoing, and flexible
• Self-starter with strong decision-making and problem-solving skills
• Ability to work independently while still working on team goals.
• Ability to provide suggestions and perspective
• Correct grammar, punctuation, and attention to detail are a must
• Comfortable with public speaking/teaching
• Time Management
• Coachable and adaptable
• Knowledge of Office 365 products, such as Word, Excel, and PowerPoint (preferred)
• Knowledge in of Virtual Meeting platforms
• Wireless Sales Experience Preferred
• Ability to design, develop and deliver new hire training curriculum and other courses

Equal Opportunity Employer Statement

Russell Cellular is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Russell Cellular makes hiring decisions based solely on qualifications, merit, and business needs at the time.