Sales Operations-Small Business Support Specialist

Russell Cellular Inc.; Battlefield (MO); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid sick leave

Company holidays

401K match

Job summary

Russell Cellular, a Verizon Wireless Authorized Retailer, is hiring a Small Business SMB Support Specialist in Springfield, MO. This role focuses on overseeing SMB tasks, understanding business plans, promotions, and platforms, and maintaining detailed communications records to support field operations.

The position emphasizes collaboration with Sales Operations and Virtual Training teams to ensure accurate training context and effective field communications while upholding company values and

Qualifications

• Active listening, creative, punctual.
• Willing, open, and honest always.
• Strong collaboration and flexible attitude.
• Detail-oriented with grammar and communication skills.
• Office 365 apps experience preferred.

Responsibilities

• Oversee SMB tasks and ensure timely field communications.
• Maintain expert knowledge of Business plans, promotions and platforms.
• Keep detailed records of all communications and notes.
• Collaborate with Sales Operations and the Virtual Training team.
• Model Russell Cellular values to support team cohesion.

Skills

Active listening

Punctual

Public speaking

Problem-solving

Team collaboration

Flexible

Tools

Office 365

Excel

PowerPoint

Virtual Meeting platforms

Job description

Sales Operations-Small Business Support Specialist

Springfield, MO, USA

Job Description

Russell Cellular is a Verizon Wireless Authorized Retailer that has been in business since 1993. We are a part of Verizon’s Big 6 program and were awarded Verizon Wireless Partner of the Year for 2018. With over 750 locations, 43 states, and 2,600 plus employees, our mission is to provide the best wireless experience to every customer, every time.

Why Russell Cellular

Starting pay is $17 hourly!

• Health, dental, vision, and life insurance as well as paid sick days and company holidays
• Employer matched 401K after 1 year
• Listed in Inc. 5000's Fastest Growing Private Companies in America for 9 consecutive years and inducted into the Inc. Hall of Fame in 2018
• Employee Assistance Programs
• 750+ locations in 43 states employing 2,600+ employees
• Verizon Sales discounts and incentives
• Opportunity for growth and advancement through training
• Community involvement opportunities

The Small Business (SMB) Support Specialist will work with Sales Operations to ensure timely and accurate field communications.

What you will do in your role

As an SMB Support Specialist, your role involves overseeing and managing the completion of all SMB specific tasks for Russell Cellular and its Agent Partners. This includes holding an expert level understanding of the Business plans, promotions and platforms. You must maintain detailed records of all communications and notes made during each connection. You will focus on inspiring, supporting, and demonstrating the company's core values to provide a positive example and foster a cohesive team environment. Additionally, you will collaborate with Sales Operations and the Virtual Training team to ensure the training context and field communication is accurate and relevant and that team members receive the best possible information.

Job Requirements

• Active listener, creative, punctual
• Be willing, open, and honest always
• Sense of humor, positive, collaborative, outgoing, and flexible
• Self-starter with strong decision-making and problem-solving skills
• Ability to work independently while still working on team goals.
• Ability to provide suggestions and perspective
• Correct grammar, punctuation, and attention to detail are a must
• Comfortable with public speaking/teaching
• Time Management
• Coachable and adaptable
• Knowledge of Office 365 products, such as Word, Excel, and PowerPoint (preferred)
• Knowledge in of Virtual Meeting platforms
• Wireless Sales Experience Preferred
• Ability to design, develop and deliver new hire training curriculum and other courses

Come and join us and be a part of the Russell Cellular’s success!

Equal Opportunity Employer Statement

Russell Cellular is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Russell Cellular makes hiring decisions based solely on qualifications, merit, and business needs at the time.