Sales Operations Representative

GE Appliances; Carolina (PR); On-site; USD 42,000 - 62,000; Full time

Job summary

GE Appliances, a Haier company, seeks a Sales Operations Representative to support the Air and Water Store locations by assisting sales and customer relations and coordinating with senior sales operations staff to achieve regional goals.

The role involves handling customer inquiries, supporting order processing, and coordinating with marketing and installer outreach initiatives. The ideal candidate has HVAC knowledge, strong communication skills, and a proactive, detail-oriented mindset.

Qualifications

• 3 years of relevant experience.
• Knowledge of HVAC / Air Conditioning market.
• Experience dealing with customers and consumers.
• Strong written, oral and presentation skills.
• Self-starter, high energy and highly motivated.
• Strong analytical skills and attention to detail.
• Ability to prioritize effectively.

Responsibilities

• Support Commercial Plan to achieve sales and customer service commitments.
• Coordinate with location Senior Sales Operations Rep and DFS Sales Manager on sales execution.
• Handle daily customer inquiries on prices, specs, availability, and other requirements.
• Support orders for accounts, online sales and telesales; manage order process.
• Collaborate with store staff to issue sales reports and maintain stock and visuals.

Skills

Customer service

Communication skills

Analytical skills

Prioritization

Self-motivated

Education

Technical degree in Refrigeration

Bachelor’s degree in business or marketing

Job description

## Sales Operations RepresentativeApplylocations: USA, Carolina, PRtime type: Full timeposted on: Posted Todayjob requisition id: REQ-26230At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together. The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: *we come together*, *we always look for a better way*, and *we create possibilities*.Interested in joining us on our journey?The Sales Operations Representative, supports the operation of the Air and Water Store Locations (Pro Solutions Centers), by assisting sales and customer relations. Works in team effort with the Senior Sales Operations Representative to achieve sales targets as well as other relevant metrics for the site. Supports compliance of site with business practices and policies.## ## PositionSales Operations Representative## ## LocationUSA, Carolina, PR## How You'll Create Possibilities**Support Commercial Plan to achieve sales and customer service commitments in support of Regional Goals:*** Coordinate with the location Senior Sales Operation Representative and the Senior Manager DFS Sales the sales execution to customers, consumers, and HVAC installers in accordance with all Company Policies.* Support store and direct sales targets by improving effective selling time and increase sales volume consistent with sales and marketing objectives.* Handle daily customer calls and visit customers requesting information on prices, specifications, availability of merchandise and other commercial requirements.* Support internal processes including orders for accounts, online sales and telesales.* Coordinate with location staff to manage the order process, issue sales reports to customers and Senior Manager DFS Sales.* Complete daily work assigned by company and collaborate with all commercial and service initiatives for the business.* Execute product dispatch and ensure proper movement of merchandise within store, including handling and transporting products using a hand truck to maintain stock availability and visual standards.* Perform all other activities or tasks necessary to achieve the responsibilities of the position.* Comply with all instructions and directives received that do not result clearly unfamiliar to the essential duties and responsibilities of the position.**Support Marketing initiative:*** Participate in business marketing initiatives, including marketing support for specific customers and training on A&W products as needed.* Support daily/routine contact with customers to maximize sales.* Assist the installer support and outreach initiatives for the operation.* Order and distribute literature, POP’s, and images.**Communicate and collaborate with Commercial team and rest of the operation in setting up relevant targets and strategies:*** Evaluate general market conditions and competitors’ activities, obtain supporting documents of competitive information from bona fide sources, and inform his/her manager and other functional managers.* Support commercial team meetings, cash calls and training sessions.## What You'll Bring to Our Team**Position Requirement****Minimum Qualifications:*** 3 years’ relevant experience.* Knowledge of HVAC / Air Conditioning market* Experience dealing with Customers and Consumers.* Demonstrated strong written, oral and presentation skills.* Self-starter, strong energy and highly motivated.* Strong analytical skills - proven attention to detail.* Ability to prioritize effectively.**Preferred Qualifications:*** Technical degree in Refrigeration or bachelor’s degree in business or marketing.* 3 Year Relevant Commercial Experience.* Bilingual – Fluency in both English and Spanish.**Working Conditions:*** Working conditions are normal for an office environment.* Work may require occasional weekend and/or evening work.* Must be able to lift and carry up to 30 lbs. and climb ladders.## **Our Culture**Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities. This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices. By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S*If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to [e-mail]*