Inbound Customer Service Agent – Consumer Relations (Remote)

GE Appliances; Northern (KY); Hybrid; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Paid on-the-job training

Work-from-home equipment provided

No weekend shifts

Paid time off

401(k) program with company match

Disability coverage

Life insurance

Tuition reimbursement

Gym membership reimbursement

Job summary

GE Appliances, a Haier company, is seeking a Remote Inbound Customer Service Agent in the Consumer Relations line of business. The role involves resolving escalated customer service issues and advocating with internal departments to achieve satisfactory resolutions.

Responsibilities include data gathering, case closure with positive actions, and coordination with zones, dispatchers, and technicians. Training lasts 10 weeks, Monday–Friday CST, with ongoing full-time shifts after training.

Qualifications

• 1 year of call-center experience minimum.
• Experience handling escalated customer issues.
• Strong written and verbal English skills.
• Proficient with multiple online applications and basic IT
• Ability to work from home in a distraction-free environment.

Responsibilities

• Take ownership of escalated customer concerns and resolve them with documented steps.
• Follow up with customers via phone, email, or text to close cases.
• Coordinate with internal teams (zones, dispatchers, technicians) to resolve issues.
• Gather information and surface concerns with suggested resolutions to leadership.
• Complete consumer reviews for satisfaction before case closure.

Skills

Call-Center experience

Escalated Customer Service

English communication

Computer skills

Time management

Education

High School Diploma or GED

Job description

Inbound Customer Service Agent – Consumer Relations (Remote)Skip to main contentWe use cookies to enhance your experience on our site, analyze site usage, and assist in our marketing activities. You can manage your preferences in Cookie Settings. By clicking Accept Cookies or closing this dialogue you agree to our use of cookies. To learn more, visit our cookie notice.#Inbound Customer Service Agent – Consumer Relations (Remote) page is loaded## Inbound Customer Service Agent – Consumer Relations (Remote)Applylocations: USA, Rapid City, SD: USA, Sioux Falls, SD: USA, Columbia, SC: USA, Salt Lake City, UT: USA, Jackson, MStime type: Full timeposted on: Posted Yesterdayjob requisition id: REQ-26503At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together. The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: *we come together*, *we always look for a better way*, and *we create possibilities*.Interested in joining us on our journey?Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances. During that time, we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and well-being in every home. Opportunities are available for candidates residing within these states: Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio and South Carolina. Benefits & Perks: Paid on-the-job training and mentoring Work-from-home opportunities (equipment provided) No weekend shifts Paid time off Medical, dental, vision, and prescription benefits eligibility on day 1 of employment 401(k) program with a company match Short-term and long-term disability Life insurance Appliance discount program Tuition reimbursement Gym membership reimbursement Career growth opportunities## ## PositionInbound Customer Service Agent – Consumer Relations (Remote)## ## LocationUSA, Rapid City, SDUSA, Austin, TX, USA, Columbia, SC, USA, Columbus, OH, USA, Jackson, MS, USA, Louisville, KY, USA, Nashville, TN, USA, Oklahoma City, OK, USA, Salt Lake City, UT, USA, Sioux Falls, SD## How You'll Create PossibilitiesAs a **Remote Consumer Advocate** with ASI/GE Appliances, you will resolve escalated customer service issues. In your role you will create an outstanding quality service experience for the GE Appliance consumer, advocating with multiple internal departments on their behalf for reasonable and satisfactory resolutions. This position is an excellent opportunity for those wanting to positively impact the owner's experience and wish to start an exciting career!* We offer a base rate of **$17.00/hour+ incentives** based on your quality scores - paid weekly.* Training requires a 10-week full-time shift Monday-Friday 8:30 AM- 5:00 PM (CST).* After training, you can expect to work an 8-hour shift between the business hours of 7:00 AM to 6:00 PM (CST), Monday through Friday.After 10 weeks of training, you will utilize multiple Windows-based programs and other internal applications to:* Take ownership in resolving escalated customer concerns, including capturing all the facts surrounding complaints, following the outlined steps to resolve issues, data management, and responding to all letters of inquiry.* Follow up with customers using phone, email, or text to resolve appliance-related concerns, and close out cases with successful actions.* Find creative solutions that are in the best interest of the customers and GE Appliances when negotiating and implementing concessions.* Interact and coordinate with all necessary stakeholders to successfully resolve consumer issues, i.e., zones, dispatchers, technicians, etc.* Gather information from various resources and surface concerns with suggested resolutions to the Team Leader or Team Manager.* Complete consumer reviews for satisfaction before case closure.* Meet work schedule demands and obligations with compliance, integrity, and according to values, proces## What You'll Bring to Our Team**Position Requirements*** High School Diploma or GED* Minimum of 1-year Call-Center experience* Minimum of 2-years Escalated Customer Service experience* Ability to communicate effectively in English is a requirement* Excellent written & verbal skills* Moderate to advanced computer skills; navigating multiple online applications* Exceptional organizational skills; ability to effectively multi-task* Ability to handle high-volume calls while simultaneously handling multiple online applications* Previous experience working from home (preferred)**Soft Skills*** Passion for helping customers and problem-solving* Flexible with the ability to take direction from management yet work independently to achieve goals* Active listening skills and the ability to ask questions* Conflict resolution skills; negotiation skills; and time management skills* Flexibility, being the ability to adapt to change. Critical thinking skills* Desire to work in a team environment towards common goals* Ability to remain calm and show empathy while handling challenging customer concerns**Requirements for Remote Work Environment*** Dedicated distraction free work area that is quiet and spacious enough for ASI-provided equipment (i.e., dual monitors, keyboard, mouse, cords, and an ethernet cord)* WFH environment with lighting and climate-controlled temperatures.* A local internet provider and an ethernet connection: no Satellite, Pre-paid, or DSL internet connections allowed due to security issues* Internet Speed Requirements:* Ping 50 Mbps or lower* Download 50 Mbps or higher* Upload 15 Mbps or higher## **Our Culture**Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities. This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices. By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S*If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to [e-mail]*### About UsGE Appliances, a Haier company, is more than a place to work. We imagine, design and build some of the world's best appliances. Our people strive to improve themselves, the company and the community—building challenging and rewarding careers along the way. We value diversity, teamwork, innovation and lean manufacturing. We work with some of the best people in the world who take pride in our products and thrive on challenges. More than a place to work, GE Appliances is a place of opportunity, a place to grow and a place to develop your career.