Sales Operations Manager - Contracts

Vadis Technologies - A Moody's Company; United States; Remote; USD 98,000 - 143,000; Full time

Job summary

A leading company is seeking a Sales Operations Manager to oversee a team of Contract Specialists and drive sales growth. The role involves managing contract processes, ensuring compliance, and promoting team development. The ideal candidate will have a strong background in sales operations, excellent communication skills, and a proactive approach to problem-solving.

Qualifications

• Minimum 5 years in sales, operations, or quote-to-cash support.
• Management experience, including remote team management.
• Fluency in English; additional European languages are advantageous.

Responsibilities

• Oversee contract drafting, order processing, and customer issue resolution.
• Manage a team of 4-6 Contract Specialists.
• Coordinate with stakeholders on product launches and operational changes.

Skills

Leadership

Communication

Problem-solving

Project Management

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Salesforce.com

Job description

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Locations:

• 1414 S Tryon Street, 7th Floor, The Railyard Floors 5-8, Charlotte, North Carolina, 28203, US
• 7 World Trade Center, 250 Greenwich Street, New York, New York, 10007, US
• 211 South Gulph Road, Suite 125, King of Prussia, Pennsylvania, 19406, US
• Remote - United States, US

Job Details:

• Line Of Business: SALES
• Job Category: Sales & Marketing
• Experience Level: Experienced Hire

About Moody's:

Moody's fosters an inclusive environment where diverse perspectives are valued. We seek candidates who embody our core values: investing in relationships, leading with curiosity, championing diversity, turning inputs into actions, and maintaining integrity.

The Role / Responsibilities:

The Operations Manager (OM) manages a regional team of Contract Specialists supporting the lead-to-cash process, driving sales growth, and mitigating risks.

Key Responsibilities:

1. Oversee contract drafting, order processing, fulfillment, and customer issue resolution.
2. Manage 4-6 Contract Specialists responsible for sales support activities like contract generation, pricing, renewal management, and CRM development.
3. Ensure compliance with policies and standards.
4. Handle HR duties including recruiting, performance evaluations, and training.
5. Coordinate with stakeholders on product launches and operational changes.
6. Promote professional development and career growth within the team.
7. Identify challenges impacting sales and efficiency.
8. Build strong relationships with stakeholders involved in lead-to-cash processes.
9. Maintain SOPs for consistency and efficiency.
10. Collaborate with global Sales Operations Managers.
11. Coordinate operational aspects of acquisitions.

Qualifications:

• Bachelor’s degree or equivalent.
• Minimum 5 years in sales, operations, or quote-to-cash support, with management experience, including remote team management.
• Leadership, mentoring, and coaching skills.
• Excellent communication and interpersonal skills.
• Problem-solving and proactive approach.
• Self-motivated with project management capabilities.
• Proficiency in Microsoft Office and Salesforce.com.
• Fluency in English; additional European languages are advantageous.

Additional Information:

Base salary range for US roles: $98,400 - $142,800, plus incentives and benefits. Moody’s is an equal opportunity employer and provides accommodations for applicants with disabilities or religious beliefs.