Sales Operations Manager - Contracts

Moody's Investors Service; Charlotte (NC); On-site; USD 98,000 - 143,000; Full time

Job summary

Moody's Investors Service is seeking an Operations Manager to lead a regional team of Contract Specialists in Charlotte. This role focuses on supporting sales growth while managing operational risks and ensuring compliance. The ideal candidate will have extensive experience in sales operations, strong leadership skills, and a proven ability to develop team capabilities. Join us to turn today’s risks into tomorrow’s opportunities in an inclusive environment.

Benefits

Medical, dental, and vision insurance

Parental leave

Paid time off

401(k) plan with contributions

Life and disability insurance

Tuition reimbursement

Qualifications

• Minimum 5 years of experience in sales or operations supporting quote-to-cash.
• Experience managing remote employees and leading teams.
• Fluency in English is essential.

Responsibilities

• Direct management of a team of Contract Specialists.
• Oversee contract drafting, order processing, and customer issue resolution.
• Facilitate professional development and cross-training for team members.

Skills

Leadership

Communication

Problem-solving

Sales Support

Team Management

Education

Bachelor’s degree

Tools

Salesforce.com

Microsoft Office Suite

Job description

Location(s):

• 1414 S Tryon Street, 7th Floor, The Railyard Floors 5-8, Charlotte, North Carolina, 28203, US
• 120 North LaSalle, Suite 1700, Chicago, Illinois, 60602, US
• 7 World Trade Center, 250 Greenwich Street, New York, New York, 10007, US
• 1010 N. 102nd Street, Suite 100, Omaha, Nebraska, 68114, US
• 211 South Gulph Road, Suite 125, King of Prussia, Pennsylvania, 19406, US
• Remote - United States, US

Line Of Business: SALES(SALES)

Job Category:

• Sales & Marketing

Experience Level: Experienced Hire

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

The Role / Responsibilities:

The Operations Manager (OM) is primarily responsible for the direct management of a small regional team of Contract Specialists

and/or global function supporting the lead-to-cash process for a product line. The role has responsibility for supporting sales growth

and creating leverage for sales professionals, while also mitigating compliance and operational risk.

Key Responsibilities:

· Direct all operational responsibilities required to draft contracts, process orders, manage fulfillment, and resolve

customer issues.

· Manage and direct the responsibilities of at least 4 to 6 Contract Specialists, responsible for sales support activities such

as contract generation, pricing, renewal management and fulfillment or Sales enablement activities such as onboarding,

reporting/ analysis and CRM development. Assist the team with day to day issues, process improvement and managing

work.

· Ensure all processes and activities for team and/or region conform to corporate and departmental policies and standards.

· Manage all personnel and HR activities including recruiting, hiring/termination, attendance, management, performance

evaluations, training, and other staffing issues. Partner with relevant managers to ensure specific needs/issues are

addressed.

· Coordinate with key stakeholders and SMEs to monitor commercial changes (such as new product launches) that impact

operational processes and propose solutions that address business needs.

· Facilitate professional development, cross-training, and skill-building opportunities for team. Continually promote and

improve career development for employees. Design and implement bespoke development plans to provide opportunities

and build skills supporting career objectives.

· Proactively identify potential challenges impacting sales growth or efficiency.

· Develop and maintain strong partnerships with functional stakeholders involved in the lead to cash processes through

continuous collaboration and communication.

· Maintain standard operating procedures (SOPs) across regions and specializations to ensure consistency and efficiency

where possible.

· Collaborate and communicate with other Sales Operations Managers globally to build strong relationships.

· Coordinate relevant operational aspects of acquisitions including, but not limited to, integration of data, business

processes and product per missioning.

Qualifications:

· Undergraduate/first-level degree (e.g., Bachelor’s degree)

· Minimum 5 years of experience in sales, operations, or related function supporting the quote-to-cash process. Prior

experience in a direct management or supervisory role (including experience managing remote employees) required.

· Experience in leading, mentoring, and coaching employees, ability to inspire and develop employees to achieve results.

· Excellent verbal and written communication and interpersonal skills; proven ability to influence and build relationships at

all levels and across different departments or teams. Able to articulate strategic objectives confidently.

· Demonstrates exceptional judgment and proactive, solutions-oriented approach to problem-solving and issue resolution.

· Highly self-motivated and team performance-driven. Able to lead and manage complex projects, complete assignments,

and resolve issues proactively without oversight or direction.

· Highly proficient in Microsoft Word, Outlook, PowerPoint and Excel.

· Highly proficient with Salesforce.com.

· Fluency in English (spoken & written) is essential. For EMEA-based positions, other European languages would be

advantageous

For US-based roles only: the anticipated hiring base salary range for this position is$98,400.00-$142,800.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody’s also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion or creed, national origin, ancestry, citizenship, marital or familial status,sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email [e-mail]. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination statement.Click here to view our Notice to New York City Applicants.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on ComplianceNet

Please note: STP categories are assigned by the hiring teams and are subject to change over the course of an employee’s tenure with Moody’s.