Sales Operations Manager

Double E Group; West Bridgewater (MA); On-site; USD 120,000 - 150,000; Full time

Job summary

Double E Group, a long-established manufacturing company headquartered in West Bridgewater, MA, seeks a Sales Operations Manager to strengthen customer support, sales teams, and growth. You will develop scalable processes, build analytics dashboards, and turn data into actionable forecasting and performance improvements.

You will also lead inside sales and customer service to deliver high-quality support across regions and products.

Qualifications

• 5+ years of experience in sales operations, revenue operations, or related roles.
• Proven experience leading, coaching, and developing teams in customer-facing functions.
• Experience implementing CRM systems (Salesforce) and analytics tools.
• Ability to design, implement, and improve sales processes, workflows, and performance metrics.

Responsibilities

• Build scalable sales operations processes for quoting, order flow, forecasting, and pipeline visibility.
• Set KPIs and develop dashboards to track performance and backlog.
• Lead GTM initiatives through data-driven recommendations.
• Create training, onboarding, and enablement tools for commercial teams.
• Manage inside sales and customer service teams with clear priorities and accountability.
• Align commercial processes with operations and production constraints; manage change.

Skills

Sales operations leadership

Analytics & dashboards

Cross-functional collaboration

CRM: Salesforce

Excel

BI dashboards

Project management

Change management

Customer-focused mindset

Education

Bachelor's degree in Business/Engineering/related field

Tools

Salesforce

Power BI

Tableau

ERP systems

Job description

About Double E

Double E is a global manufacturing company with more than 50 years of innovation behind us and is proud to be a trusted name in web handling and converting. Headquartered in West Bridgewater, MA with Production Plants across North America and Italy, we build high-performance equipment and engineered solutions that keep modern manufacturing moving. Our products—from core chucks and shafts to safety chucks, rollers, web guides, and material handling systems—help customers boost speed, improve safety, and solve tough production challenges across packaging, tissue, labels, film, and more.

If you’re excited by real world engineering, hands on problem solving, and the chance to help shape what’s next, Double E is a place to build an impactful career.

Learn more about Double E and all our product offerings here.

About The Role

The Sales Operations Manager will play a key leadership role in strengthening how Double E supports customers, sales teams, and business growth. This position will develop scalable sales operations processes, build and maintain analytics dashboards, and turn data into actionable insights that improve forecasting, pipeline visibility, customer responsiveness, and team performance. You will also create sales training and enablement tools that help commercial teams work more consistently and effectively across regions, products, and customer segments. In addition, this leader will manage the inside sales and customer service teams, ensuring strong execution, clear priorities, and a high standard of customer support.

The ideal candidate is a hands-on, analytical, and collaborative leader who enjoys building structure, improving processes, coaching teams, and helping a growing manufacturing business operate with greater speed, clarity, and accountability.

What you’ll do

• Build scalable sales operations processes that improve quoting, order flow, forecasting, pipeline visibility, reporting, customer communication, and cross-functional handoffs.
• Set and track meaningful KPIs. Strengthen sales analytics and dashboards to give leaders clear visibility into performance, pipeline health, customer activity, quote conversion, backlog, service levels, and key commercial metrics.
• Be the leading partner in sales driving recommendations for our overall GTM efforts.
• Create practical training, onboarding, and enablement tools.
• Lead inside sales and customer service teams with clear priorities, strong coaching, and a culture of accountability, responsiveness, and continuous improvement.
• Align commercial processes with operations and production capacity, lead times, customer commitments, and business priorities.
• Lead change management for new tools, processes, dashboards, and training initiatives so teams adopt them smoothly and confidently.

About You

• You are a process-minded sales operations leader who can balance strategy, analytics, people leadership, and hands-on execution. You enjoy building tools and systems that make teams more effective, and you know how to translate data into practical action.
• 5+ years of experience in sales operations, revenue operations, commercial operations, customer service leadership, inside sales leadership, or a related role.
• Prior people management experience; leading, coaching, and developing teams in customer-facing function.
• You have implemented Salesforce, or an alike CRM, before.
• You’re an operator. You can lead the buildout of strong analytics, but more importantly, you can implement process improvements to make our sales efforts operational.
• Demonstrated ability to design, implement, and improve sales processes, workflows, reporting cadences, and performance metrics.
• Proficiency with CRM systems (Salesforce), Microsoft Excel, and business intelligence or dashboarding tools such as Power BI, Tableau, or similar platforms that provide efficiency insights for revenue generating activities.
• Comfort working cross-functionally with sales, operations, finance, marketing, IT, and executive leadership to solve problems and drive adoption of new processes.
• A customer-focused mindset with a continuous improvement approach.

Bonus Points

• Experience in a manufacturing, industrial equipment, engineered products, or B2B distribution environment.
• Experience supporting quote-to-order, configure-price-quote, ERP, or CRM-to-ERP workflows.
• A strong operator with impeccable project management capabilities and prior change management impacts.

Salary Range

$120,000 – 150,000 annually

Double E offers a competitive total rewards package and is looking for folks who want to build this next phase of transformation with the support of a long history of stability and innovation.

Double E is committed to building a team that represents a variety of backgrounds, perspectives, and skills, because the more inclusive we are, the better our work will be.

In keeping with our beliefs and goals, Double E Group is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.