Sales Operations Manager

who... a staffing company; Washington (District of Columbia); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Who Staffing is partnering with a client in Alexandria, VA for a Sales Operations Manager role in a hybrid setup. The position emphasizes HubSpot CRM administration, revenue operations, and data-driven insights to accelerate growth.

The ideal candidate brings 5+ years in Sales/Revenue Operations within B2B tech, strong project management, and proven ability to optimize processes across Sales, Marketing, Finance, and Product teams.

Qualifications

• 5+ years of progressive experience in Sales Operations, Revenue Operations, or Business Operations within a B2B technology company.
• Deep expertise in HubSpot CRM administration and optimization.
• Proven experience managing sales pipelines, forecasting, and reporting frameworks.
• Strong project management skills with the ability to manage multiple initiatives simultaneously.
• Exceptional communication skills with the ability to translate data into clear, actionable insights for both technical and non-technical stakeholders.
• Experience implementing automation and process improvements within a sales organization.

Responsibilities

• Serve as the primary administrator and expert for HubSpot CRM, ensuring data integrity, optimized workflows, and seamless integration with other business systems.
• Own and optimize the end-to-end sales process lifecycle, including understanding and providing comprehensive metrics surrounding lead management, pipeline tracking, forecasting, and reporting.
• Act as the central liaison between Sales, Service, and cross-functional teams, managing HubSpot task creation and workflows to enable efficient multi-department collaboration.
• Identify opportunities for process improvement and automation, leveraging AI/ML tools where appropriate to increase productivity and reduce manual effort.
• Develop and maintain sales dashboards, KPIs, and performance reporting to support executive decision-making.
• Ensure pipeline accuracy and hygiene, establishing and/or enhancing standardized processes for deal tracking, stage progression, and forecasting consistency.
• Partner with Sales leadership to improve forecasting accuracy and revenue predictability.
• Analyze sales performance data to identify trends, risks, and growth opportunities.
• Assist in the development and execution of go-to-market operational strategies.
• Provide actionable insights to the Executive Team/CEO to inform strategic decision-making.
• Lead and manage cross-functional operational projects tied to revenue growth and efficiency.
• Develop, document, and standardize sales processes and best practices to ensure scalability.
• Collaborate with Marketing, Finance, Tech, Product, and Customer Success to ensure alignment across the revenue lifecycle.
• Act as a key operational partner to executive leadership/CEO, ensuring timely execution of strategic initiatives.

Skills

HubSpot CRM

SaaS environments

Data-driven decision making

Process improvement

Tools

HubSpot CRM

Job description

SALES OPERATIONS MANAGER: ALEXANDRIA, VA / HYBRID

Who Staffing is looking for a Sales Operations Manager for a full-time, direct hire opportunity with our client in Alexandria, VA. This is a hybrid position.

Drive revenue performance as a Sales Operations Manager where you’ll leverage deep expertise in HubSpot CRM and SaaS environments to optimize pipeline visibility, forecasting accuracy, and sales team effectiveness. This role is ideal for a process-driven leader who thrives on identifying inefficiencies, implementing scalable improvements, and turning data into actionable insights that accelerate growth.

Job Summary:

Our client is seeking a highly experienced and results-oriented Sales Operations Manager to join their team. This role will be responsible for driving operational excellence across the sales organization ensuring efficiency, scalability, and data-driven decision-making.

Reporting directly to the SVP, Data, this individual will play a critical role in optimizing sales processes, improving pipeline visibility, and enabling revenue growth through systems, automation, and analytics.

• Serve as the primary administrator and expert for HubSpot CRM, ensuring data integrity, optimized workflows, and seamless integration with other business systems.
• Own and optimize the end-to-end sales process lifecycle, including understanding and providing comprehensive metrics surrounding lead management, pipeline tracking, forecasting, and reporting.
• Act as the central liaison between Sales, Service, and cross-functional teams, managing HubSpot task creation and workflows to enable efficient multi-department collaboration.
• Identify opportunities for process improvement and automation, leveraging AI/ML tools where appropriate to increase productivity and reduce manual effort.
• Develop and maintain sales dashboards, KPIs, and performance reporting to support executive decision-making.
• Ensure pipeline accuracy and hygiene, establishing and/or enhancing standardized processes for deal tracking, stage progression, and forecasting consistency.

Revenue Operations & Strategic Support:

• Partner with Sales leadership to improve forecasting accuracy and revenue predictability.
• Analyze sales performance data to identify trends, risks, and growth opportunities.
• Assist in the development and execution of go-to-market operational strategies.
• Provide actionable insights to the Executive Team/CEO to inform strategic decision-making.

Cross-Functional Operations & Process Management:

• Lead and manage cross-functional operational projects tied to revenue growth and efficiency.
• Develop, document, and standardize sales processes and best practices to ensure scalability.
• Collaborate with Marketing, Finance, Tech, Product, and Customer Success to ensure alignment across the revenue lifecycle.
• Act as a key operational partner to executive leadership/CEO, ensuring timely execution of strategic initiatives.

Required Qualifications:

• 5+ years of progressive experience in Sales Operations, Revenue Operations, or Business Operations within a B2B technology company.
• Deep expertise in HubSpot CRM administration and optimization.
• Proven experience managing sales pipelines, forecasting, and reporting frameworks.
• Strong project management skills with the ability to manage multiple initiatives simultaneously.
• Exceptional communication skills with the ability to translate data into clear, actionable insights for both technical and non-technical stakeholders.
• Experience implementing automation and process improvements within a sales organization.