Sales Operations Manager

Zoom; United States; Hybrid; USD 80,000 - 140,000; Full time

Job summary

Zoom is seeking an experienced Sales Operations leader to shape how our global sales teams forecast, plan, and execute. You will drive KPI frameworks, territory and quota policy, and executive reporting across Direct, SMB, and Enterprise segments.

You will collaborate with Finance, Marketing, HR, and GTM Insights to translate data into actionable recommendations, optimize the sales tech stack, and improve productivity and ramp times for reps in a fast-paced environment.

Qualifications

• 6+ years of experience in Sales Operations, Sales Strategy, or Business Operations in a global SaaS or high-growth B2B environment
• Advanced proficiency in Salesforce.com, Google Workspace, and Excel; comfortable adopting other sales tech platforms
• Experience translating complex data into strategic recommendations for executives
• Strong analytical and reporting capabilities with KPI forecasting and quota/territory planning
• Experience leading cross-functional programs in a fast-paced environment
• Outcomes-oriented with focus on sales productivity and revenue program performance
• Bachelor’s degree in Business, Economics, Communications or related field; MBA preferred
• Fluent in German

Responsibilities

• Evaluate complex business problems, design actionable recommendations, and track success metrics across your sales segment
• Partner with GTM Insights to quantify market opportunity and translate findings into resource and quota planning
• Define and deliver insights on KPIs across direct, indirect, SMB, and Enterprise selling segments
• Develop expertise in Sales Segmentation, Booking Policy, and Global Rules of Engagement
• Co-lead executive analyses and presentations for QBRs and senior audiences
• Leverage Zoom’s sales tech stack to report on activities, product performance, and pipeline health
• Lead cross-functional initiatives to streamline processes and improve productivity
• Deliver connected planning across quota, territory, pipeline, forecasting, and GTM with Finance, Marketing, HR, and Sales Support
• Partner with Sales Enablement and systems teams on scoping and implementing tools to support reps and reduce ramp time

Skills

Sales Operations

Sales Strategy

Business Operations

Sales Analytics

KPI Frameworks

Executive Reporting

Cross-functional Collaboration

German Language

Education

Bachelor’s degree in Business or related field

MBA or advanced degree preferred

Tools

Salesforce

Google Workspace

Excel

Job description

Задачи:

• Evaluate complex business problems, design and implement actionable recommendations, and track success metrics across your assigned sales segment
• Partner with the Go-to-Market Insights team to quantify market opportunity and translate findings into recommendations on sales resource and quota planning
• Define, manage, and deliver insights on key performance indicators (KPIs) across direct, indirect, SMB, and Enterprise selling segments
• Develop expertise in Sales Segmentation definitions, Booking Policy, and Global Rules of Engagement, including supporting resolution of policy questions and assessing the impact of privacy and security considerations on the business
• Co-lead executive analyses, strategies, and deliverables including QBRs and executive presentations; synthesize complex data into clear, concise recommendations for senior audiences
• Leverage Zoom's sales technology stack to deliver regular reporting to sales leadership and executive stakeholders on activities, product performance, and pipeline health
• Lead cross-functional initiatives to streamline processes, automate key workflows, and drive improvements in sales productivity and velocity
• Deliver a connected planning environment across quota management, territory management, pipeline management, forecasting, and GTM planning in collaboration with Finance, Marketing, HR, and Sales Support teams
• Partner with Sales Enablement and internal systems teams on scoping, requirements definition, and implementation of tools and processes that support rep effectiveness and reduce ramp time

Требования:

• 6+ years of experience in Sales Operations, Sales Strategy, or Business Operations in a global SaaS or high-growth B2B environment, with familiarity across multi-product and technical sales models
• Advanced proficiency in Salesforce.com, Google Workspace, and Excel; comfortable adopting and optimizing other sales technology platforms and CRM tools
• Demonstrated experience partnering with senior and C-level stakeholders and translating complex data into clear strategic recommendations for executive audiences
• Strong analytical and reporting capabilities with a proven track record managing KPI frameworks, forecasting processes, and quota and territory planning at scale
• Experience leading cross-functional programs and managing multiple initiatives with competing priorities in a fast-paced environment
• Outcomes-oriented with a consistent record of improving sales productivity, operational efficiency, and revenue program performance
• Bachelor's degree in Business, Economics, Communications, or a related field; MBA or advanced degree preferred
• Fluent in German

Salary Range or On Target Earnings:

Minimum: €71,000.00 Maximum: €124,300.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Условия:

In this role, you will work as a trusted embedded partner to Sales Segment leaders, helping shape how Zoom's sales organization operates and grows. You will bring analytical depth and strategic thinking to some of the most complex challenges in our go-to-market motion, from quota and territory planning to pipeline health and executive reporting. This is a role for someone who is equally comfortable designing a KPI framework and presenting findings to a leadership audience. This role is ideally based in Germany and fluent in German is required. Our Sales Operations team partners closely with Sales leadership, Finance, Marketing, and GTM Insights to keep Zoom's go-to-market engine running efficiently and intelligently. We are a cross-functional team that values precision, clear thinking, and a bias toward action. Our work directly influences how Zoom grows and how effectively our sales teams can do their best work. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we're here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.