Sales Operations Manager

UZURV – The Adaptive TNC; Richmond (VA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

401(k) with company match

Generous PTO and paid holidays

Collaborative work environment

Mission-driven culture

Job summary

A technology transportation company located in Richmond, VA, seeks a Sales Operations Manager to enhance sales operations and support business development initiatives. This pivotal role involves managing CRM systems, facilitating internal coordination, and driving data-driven insights for strategic growth. The ideal candidate will possess over 10 years of relevant experience, including expertise in Salesforce optimization and B2B client engagement, while aligning with our mission to provide accessible transportation. Competitive compensation and a team-oriented environment are offered.

Qualifications

• 10+ years of experience in paratransit, NEMT, or related sectors.
• Proven experience managing and optimizing Salesforce or similar CRM platforms.
• Skilled in navigating complex sales environments.

Responsibilities

• Own and manage Business Development reporting across Sales and Client Services.
• Serve as the primary owner of UZURV’s CRM environment.
• Coordinate and participate in internal sales meetings and strategy sessions.

Skills

B2B client engagement

Salesforce optimization

Analytical skills

Project management

Cross-functional collaboration

Detail-oriented

Problem-solving

Tools

Salesforce

Job description

UZURV is a growing technology company headquartered in Richmond, VA, with more than 200 team members and operations across 16 states — and we’re continuing to expand nationwide.

As an Adaptive Transportation Network Company, UZURV’s mobility platform delivers safe, reliable, and dignified transportation for people with disabilities, older adults, and others who need additional support to travel independently. Every day, our work helps people access healthcare, employment, and community — and that impact drives everything we do.

A Little About the Role

Reporting to the Vice President of Business Strategy, the Sales Operations Manager plays a pivotal role in supporting the success of UZURV’s Business Development and Client Services teams.

This role blends strategy and execution, with a focus on sales operations, CRM optimization, reporting, process improvement, and cross‑functional collaboration. You’ll help build the infrastructure, insights, and systems that enable scalable growth and strong, long‑term client partnerships.

What You’ll Do

• Own and manage Business Development reporting across Sales and Client Services.
• Build, maintain, and continuously improve dashboards, executive summaries, and performance reports.
• Develop and update sales presentations and supporting materials for both internal and external audiences.
• Research and compile program, agency, and account intelligence to support pursuit strategy and client engagement.

CRM & Systems Management

• Serve as the primary owner of UZURV’s CRM environment, with hands‑on experience administering and optimizing Salesforce or a comparable platform.
• Ensure data accuracy, consistency, and usability across pipelines, opportunities, contacts, and reports.
• Design and refine workflows, dashboards, and reporting tools to improve visibility and decision‑making.
• Act as a trusted resource to streamline sales processes and reduce administrative burden for the Business Development team.

Business Development Support

• Coordinate and participate in internal sales meetings, pipeline reviews, and strategy sessions.
• Support partner relationship tracking and coordination from a sales‑operations perspective.
• Partner with Marketing to customize, maintain, and enhance strategic marketing and pursuit materials.

Cross‑Functional Collaboration & Industry Engagement

• Work closely across departments to resolve issues and drive continuous improvement.
• Identify root causes of process gaps and help implement practical, scalable solutions.
• Stay current on trends in transit, paratransit, NEMT, and Salesforce best practices.
• Represent UZURV at industry events, conferences, and trade shows as needed.

Why This Role Matters

• Enables scalable growth by strengthening sales infrastructure, data integrity, and operational discipline.
• Improves visibility into pipeline health, performance trends, and strategic opportunities.
• Supports consistent, high‑quality client engagement and pursuit execution.
• Helps position UZURV as a trusted mobility partner through professionalism, insight, and operational excellence.
• You bring 10+ years of experience in paratransit, NEMT, mobility, or a related transportation sector, with a strong background in Business Development, Sales Operations, or Operations.
• You have proven experience managing and optimizing Salesforce or similar CRM platforms.
• You’re skilled in B2B client engagement, account planning, and navigating complex sales environments.
• You’re highly organized, detail‑oriented, and able to manage multiple priorities with confidence.
• You’re comfortable operating in fast‑paced, evolving environments and bring structure and clarity where it’s needed.
• You’re a strategic thinker with strong analytical, project management, and cross‑functional collaboration skills.
• You’re a proactive problem‑solver who enjoys high‑impact, high‑visibility work.
• You bring high integrity and a genuine commitment to serving underserved and vulnerable communities.

Why You’ll Love Working at UZURV

Every role at UZURV contributes to our mission of making transportation more accessible for everyone. We hear directly from riders, drivers, and partners about the difference our work makes — and you’ll play a meaningful part in shaping the systems and teams behind that impact.

In addition, we offer:

• Competitive compensation
• 401(k) with company match
• Generous PTO and paid holidays
• A collaborative, team‑oriented work environment
• A mission‑driven culture where your work truly matters

Location

Preference is for candidates who can come to the Richmond office regularly.

Come As You Are

Don’t meet every single requirement? That’s okay. Research shows that women and people of color are less likely to apply unless they meet 100% of the qualifications. At UZURV, we’re committed to building a diverse, inclusive, and equitable workplace.

If this role excites you — even if your experience doesn’t align perfectly with every qualification — we encourage you to apply. You might be exactly who we’re looking for, whether for this role or another opportunity in the future.

Referrals increase your chances of interviewing at UZURV – The Adaptive TNC by 2x.

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