Sales Operations Manager

Thales; Orlando (FL); Hybrid; USD 80,000 - 148,000; Full time

Benefits offered by this job

Health, Dental, Vision benefits

Retirement plan with company match

Paid time off & holidays

Employee assistance program

Job summary

Thales Group is seeking a Sales Operations Manager in Orlando, FL (Hybrid) to manage data, analytics, and forecasting for the M&S organization. You will automate tasks, design reports, and provide deep insights to drive sales performance across assigned accounts.

The role requires advanced Excel/PowerPoint skills, strong analytics experience, and a track record of managing complex data models. Travel is possible; benefits and salary are discussed during hiring.

Qualifications

• Bachelor’s degree with 5–8+ years of relevant experience (Master’s with 4+ years acceptable).
• Strong Excel modeling and forecasting experience.
• Excellent written and oral communication; ability to present insights clearly.

Responsibilities

• Be the regional focal point for M&S performance reporting (OI, Sales, GM).
• Develop budgets by customer/platform/location and automate frequent tasks.
• Own commercial performance: forecast by Service Line and customer, update annual plans.

Skills

Forecasting

Data analytics

Excel modeling

PowerPoint

Communication

Independent work

Education

Bachelor’s degree

Master’s degree

Tools

Microsoft Excel

PowerPoint

Job description

Overview

Thales is looking for an Sales Operations Manager, whose role will play a significant role on the M&S side of the business as it relates to data management, analytics & forecasting. As such, he/she will be responsible for, but not limited to, task automation, leveraging data and technology to support the M&S organization, maintain existing sales reports, design new reports as needed and conducting analyses to gain deeper insights into AGS business.

Location: Orlando, FL (Hybrid)

In this position, it requires continuous interaction with the Thales Account Management Teams and Thales Central Marketing and Sales. This position will manage and oversee all activity within his/her assigned accounts. This includes, but is not limited to, strategy development, forecast development and maintenance as well as gross margin performance tracking.

Responsibilities

• Be the regional focal point for all aspects of M&S commercial performance (OI, Sales, GM) reporting. Prepare and maintain all data linked to the various forecasting processes for all Service Lines. Consolidate developments and prepare comparative analyses of the data. Monitor forecasting accuracy. Manage all Order Intake and Sales data reporting, with the objective of providing the Account Management Teams with visibility of their customer base performance.
• Work with the other SOMs on the team to: Find ways to automate/streamline frequent tasks. Build the annual budgets by customer, platform, geographic location, etc. Integrate digital transformation tools into our existing processes. Study data with the intention of identifying KPI’s and other potentially relevant sales metrics. Create reports as needed to support the M&S business.
• Owns the commercial performance of the assigned customer base. Build models and tools that help the business identify and increase market share. Develop, renew and maintain the current year’s actual plan to performance by Service Line by customer (Forecasting File) as well as the yearly Sales and Bookings Forecast (MYB).
• Maintain, and consistently update, the roadmap to meeting and delivering to those targeted Forecasting File and MYB objectives. Support the sales team and work with them towards achieving the Sales, Bookings and GM objectives.
• Help to identify new opportunities with the sales team. Perform market assessments to identify and help develop marketing approaches and offerings to the Americas airlines marketplace.
• Establish strong and constructive relationships within the Central organization (for all Piscataway based business units) and work with these colleagues to achieve positive business results. Provide any reports, analysis and/or information to Director, Sales Operations on an as needed basis.

Minimum Qualifications

• Bachelor’s degree in a related field with a minimum of 5-8+ years of relevant experience or a Master’s degree in a related field with 4+ years of relevant experience. Minimum of 5 years’ of industry related experience in a sales and/or services capacity working with airlines and/or OEMs.
• Exceptional attention to detail when managing complex excel models, forecasts, sales data; able to catch and correct inconsistencies before they impact business decisions.
• Ability to work independently, manage multiple priorities and handle pressure situations/short deadlines. Ability to understand and present Thales’ product and services offerings.
• Strong financial planning and budgeting experience. Strong interpersonal skills and professional presentation skills. Excellent written and oral communication skills. Skills and ability to deal with satisfied and dissatisfied internal and external customers.
• Extremely high level of understanding and proficiency with Microsoft Excel and PowerPoint. Experience with data analytics.

Special Position Requirements

• Schedule: Core Business Hours Monday-Friday, 9AM-5PM
• Physical Environment: General Office area
• Travel: Please select this box if this position may require domestic and/or international 10-20%

This position will require successfully completing a post-offer background check. Qualified candidates with a criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances.

We are an equal opportunity employer, including disability and veteran status. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at [e-mail].

Compensation

The reference Total Target Compensation (TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between:

Total Target Cash (TTC): 79,530.00 - 108,645.00 - 148,314.00 USD Annual

This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including – but not limited to – the employee’s career path history, competencies, skills and performance, as well as the company’s annual salary budget, the customer’s program requirements, and the company’s internal equity. Thales may offer additional benefits and other compensation, depending on circumstances not related to an applicant’s status protected by local, state, or federal law.

(For Internal candidate, if you need more information, please reach out to your HR Shared Service, 1st Point)

Benefits

• Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance
• Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period
• Company paid holidays and Paid Time Off
• Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Aviation and Aerospace Component Manufacturing and Defense and Space Manufacturing