Sales Operations Manager

Volkswagen Group Services GmbH; Northern (KY); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Volkswagen Group of America, Inc. seeks a strategic professional to drive dealer performance and profitability for New Vehicle, CPO, PIA and Customer Satisfaction targets.

You will craft dealer action plans, monitor satisfaction metrics, and coordinate region and area programs to improve sales effectiveness and align with national goals. The role requires 5–7 years of experience in automotive retail or wholesale with after-sales focus, a business or marketing degree, and strong analytical and

Qualifications

• 5 to 7 years of experience
• Bachelor's Degree in Business or Marketing
• Master's Degree (desired)
• Broad business acumen
• Dealer After-Sales management experience
• 7-10 years of experience in automotive retail/wholesale with focus on After Sales
• Extensive knowledge of dealership service operations

Responsibilities

• Monitor Customer Satisfaction metrics to ensure Dealers meet or exceed national targets.
• Provide staffing, personnel planning & recruiting recommendations for dealership sales.
• Coordinate training activities within the dealership with Region analysts.
• Coordinate Area level auto shows & promotional events with Region Marketing.
• Collaborate with Region Network Development to align number of Dealers in Area.
• Support Area advertising, merchandizing & promotional activities with Region Marketing.
• Enforce VW operating standards, facility requirements & corporate identity.
• Optimize vehicle inventory levels to meet Area Sales objectives and allocate budgets for incentives.
• Develop plans for dealer sales process improvements to meet Sales objectives.
• Utilize Region data to approve Area Sales forecasts.
• Work with Region Dealer Development to optimize opportunities from dealer buys/sells.
• Contribute to Region Sales Strategy

Skills

Analytical skills

Conceptual thinking

Computer savvy

Integration

Influencing & negotiation

Resource management

Education

Bachelor's Degree in Business or Marketing

Job description

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Worldwide, the Volkswagen Group has a long tradition of dramatic innovations. The Volkswagen Group with its headquarters in Wolfsburg, Germany is one of the world’s leading automobile manufacturers and the largest carmaker in Europe. The Group comprises twelve brands from seven European countries: Volkswagen Passenger Cars, Audi, SEAT, ŠKODA, Bentley, Bugatti, Lamborghini, Porsche, Ducati, Volkswagen Commercial Vehicles, Scania and MAN.

Role Summary

Drive Dealer performance & profitability so that New Vehicle, CPO, PIA & Customer Satisfaction targets are realized.

• Create & implement Dealer specific action plans to improve sales effectiveness of Dealers performing below expected market levels. Follow-up with consistent communications as appropriate.
• Ensure dealership Sales management understands & capitalizes on all Area, Region & National sales & marketing programs

Role Responsibilities

• Monitor Customer Satisfaction metrics to ensure Dealers are providing levels of customer satisfaction at or above National targets. Engage key management to develop & implement corrective actions as necessary.
• Provide recommendations for staffing, personnel planning & recruiting within the dealership’s new & used Sales department.
• With support of Region analysts, coordinate training activities within the dealership as it relates to sales & customer satisfaction.
• In conjunction with Region Marketing Manager, coordinate Area level auto shows & promotional events.
• Work with Region Network Development Manager to ensure proper number of Dealers are located in Area.
• Work with Region Marketing Manager to maximize effectiveness of Area Ad Associations, advertising, merchandizing & promotional activities.
• Enforce VW operating standards, facility requirements & corporate identity requirements.
• Optimize vehicle inventory levels through direction & influence of Dealer Sales management & Region Distribution staff to ensure attainment of Vehicle Sales objectives. Allocate discretionary budget to develop sales incentives to maximize sales opportunities & achieve monthly & annual Area Sales objectives.
• Ensure Dealer sales processes are supportive of the attainment of Sales objectives & Customer Satisfaction targets. Develop plans for corrective actions where necessary.
• Develop action plans to improve sales effectiveness of Dealers performing below expected market levels.
• Utilize analysis provided by Region staff to approve Area Sales forecasts.
• Utilize market knowledge to collaborate with Region Dealer Development staff to optimize opportunities resulting from Dealer buy, sells, relocations & facility upgrades.
• Contribute to Region Sales Strategy.

Qualifications

Years of Experience:

• 5 to 7 years of experience

Required Education:

• Bachelor's Degree in Business or Marketing

Desired Education:

• Master's Degree

Skills:

• Analytical skills
• Conceptual thinking skills
• Computer savvy
• Integration - joining people, processes or systems
• Influencing and negotiation skills
• Resource management

Required Skills:

• Broad business acumen
• Demonstrated viable FOM and/or Dealer After-Sales Management experience
• 7-10 years of experience with automotive retail and/or wholesale activities with emphasis in After Sales environment
• Extensive knowledge of dealership service operations

Work Flexibility:

• Travel to assigned Dealerships for Dealer contacts and participation in Area/Region meetings

#LI-GM1 #LI-REMOTE

Volkswagen Group of America is an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected by applicable laws.

This role description is a guideline and does not create contractual rights between the Company and any of its applicants. The Company does not enter into any type of employment contract, implied or written, with its applicants regarding job security.

This Organization participates in E-Verify. We maintain a drug free workplace and perform pre-employment substance abuse testing.

Job ID: 25852

Company: Volkswagen Group of America, Inc.

Location: US

Working Model: Full-time

Contract Type: Unlimited

Remote Working: By agreement

Posting Date: Sep 2, 2026

Join the New Volkswagen team.

If you aspire to be part of the mobility of the future, Volkswagen is for you. We are the ideal match for people with a passion for innovation, oriented to achieve sustainable results, and who can work in a team generating positive and collaborative work environments. Here is your next challenge.

Founded in 1955, Volkswagen of America, Inc., an operating unit of Volkswagen Group of America, Inc. (VWoA) is headquartered in Reston, Virginia. It is a subsidiary of Volkswagen AG, headquartered in Wolfsburg, Germany. VWoA’s operations in the United States include research and development, parts and vehicle processing, parts distribution centers, sales, marketing and service offices, financial service centers, and its stateof-theart manufacturing facility in Chattanooga, Tennessee.

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