Product Support Engineer Electrical

Volkswagen Group Services GmbH; Auburn Hills (MI); Hybrid; USD 70,000 - 126,000; Full time

Benefits offered by this job

Annual performance bonus

401(k) with company match

Paid time off

Company lease car program

Job summary

Audi of America, LLC is seeking a knowledgeable professional for quality monitoring and technical support of Audi vehicles. The role focuses on performance evaluation and addressing product issues through effective teamwork.

Located in Auburn Hills, MI, this career-level position requires a Bachelor or Master’s in automotive engineering and experience in the field. Benefits include a competitive base salary, performance bonuses, and opportunities for career growth.

Qualifications

• 5-7 years of experience in the automotive industry.
• Extensive technical and product knowledge.
• Ability to problem solve and prioritize.

Responsibilities

• Monitor product performance and quality of Audi vehicles.
• Identify and report product shortcomings to Audi AG.
• Support technical launch for new Audi models.

Skills

Analytical thinking

Communication skills

Problem solving

Resource management

Influencing skills

Computer savvy

Education

Bachelor Degree in Automotive Engineering

Master’s Degree in Engineering

Job description

Select how often (in days) to receive an alert:

Worldwide, the Volkswagen Group has a long tradition of dramatic innovations. The Volkswagen Group with its headquarters in Wolfsburg, Germany is one of the world’s leading automobile manufacturers and the largest carmaker in Europe. The Group comprises twelve brands from seven European countries: Volkswagen Passenger Cars, Audi, SEAT, ŠKODA, Bentley, Bugatti, Lamborghini, Porsche, Ducati, Volkswagen Commercial Vehicles, Scania and MAN.

Brief Role Description

This position is a career level 19P, and is located in Auburn Hills, MI with a role classification of Hybrid.

• Monitoring of product performance and quality of in use Audi vehicles for Electrical/Electronic systems
• Identification and reporting to Audi AG of product shortcomings based on information from all different inside and outside sources.
• Performance of technical analyses on product shortcomings.
• The formulation of recommendations to Audi AG concerning the need for countermeasures.
• Communication with Audi Dealers to support efficient and effective repair of in use Audi vehicles.
• Monitoring the effectiveness of implemented countermeasures in the field.
• Ensure successful “Technical Launch” for all new Audi models and major new systems.

Possible Tasks within this Role

Fault solving process – 75%

• Monitor product performance and quality of in use Audi vehicle:
  • Monitor the AUDI product quality of customer vehicles in the US and identify all product shortcomings based on information from all inside & outside sources for Electrical/Electronic systems
  • Determine market oriented priority lists for product shortcomings.
  • Analyze and track quality issues and communicate the results of monitoring activities/pre-
    analyses to Audi AG to initiate and drive the fault solving process for proper production and
    service solutions.
  • Monitor and report the effectiveness of implemented countermeasures in the field.
• Perform pre-analysis of defective parts and if necessary coordinate and prepare onsite vehicle analyses.
• Recommend service solutions to Audi AG in order to address customer satisfaction.
• Provide cross functional assistance to other groups within AoA, VWGoA, Audi AG, vendors and associations.
• Support and coordinate fault solving process in close cooperation with various departments of Audi AG (Product Support counterparts, Quality Assurance, Production, Technical Development)
• Provide efficient and effective repair assistance to Audi Dealers:
  • Communicate the resolutions for product shortcomings and the appropriate procedures to Dealers.
  • Technical support for Technical Field Managers, Audi Technicians Helpline and Customer Experience.
  • Assist in the repair of vehicles when Dealer personnel are not able to fix themselves through quality technical advice.

New product launch support – 20%

• Support all technical AoA “new vehicle” launch activities.
• Support AoA/Audi AG activities (test drives, press & launch events, port & auction center investigations).

Quality reporting – 5%

• Prepare detailed field situation / topic overview with all required data and technical details for quality topics for various decision making AUDI AG committees (e.g. APS, CSB, PQF)
• Prepare presentation of Top Quality Issues for monthly PQF and PQB meeting with Audi AG Board and Top Management.

Compensation Data

Base pay is one part of our total compensation package and is established within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay for this position will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

This position is located in Auburn Hills, MI. The pay range for this location is $69,900 - $125,900.

Benefits for this position include:

• Eligibility for annual performance bonus
• 401(k), with company match
• Defined contribution retirement program
• Company lease car program
• Paid time off

Qualification requirements

5-7 (minimum 5 years of experience in automotive industry)

Education

Required

Bachelor Degree or equivalent degree in automotive engineering

Master’s Degree (in Engineering)

Skills

• Analytical and conceptual thinking – using logic and reason, creative and strategic
• Communication skills – interpersonal, presentation and written
• Computer savvy – skilled in the use of software
• Integration – joining people, processes or systems
• Influencing and negotiation skills
• Problem solving
• Resource management

Specialized Skills

Required

• Extensive technical and product knowledge
• Ability to problem solve and prioritizeAbility to interpret and apply quantitative methodologies
• Ability to self-motivate and support others

Work Flexibility

Infrequent domestic and international (Germany) travel

#LI-MN1

#LI-Hybrid

Volkswagen Group of America is an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected by applicable laws.

This role description is a guideline and does not create contractual rights between the Company and any of its applicants. The Company does not enter into any type of employment contract, implied or written, with its applicants regarding job security.

This Organization participates in E-Verify. We maintain a drug free workplace and perform pre-employment substance abuse testing.

Job ID: 29848

Company: Audi of America, LLC

Location: Auburn Hills, MI, US, 48326

Department: Quality

Working Model: Full-time

Contract Type: Unlimited

Remote Working: According to company policy

Posting Date: Aug 26, 2026

Working in Audi of America

Sophisticated, innovative, and bold. These are just a few words that describe the Audi brand. At Audi of America, we are always searching for top talent looking to rewrite and redefine what it means to work in the automotive industry. With your help, we can change history. To learn more about our exciting job opportunities, please visit our career page.

Notice | This job portal is provided and operated centrally by Volkswagen AG. The job vacancies shown in the job portal, as well as further information, are defined and managed by the respective Group companies and only provided centrally on a systemic basis by Volkswagen AG in its role as provider of the job portal.