Sales Operations Manager

Aamedicalstore; Mokena (IL); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Sales Operations Manager to enhance the efficiency of their sales order process. In this pivotal role, you will bridge the gap between sales, warehouse, and customer fulfillment, ensuring seamless operations that boost customer satisfaction. Your expertise in inventory management and order fulfillment will drive process improvements and optimize workflows. Join a dynamic team that values innovation and growth, where your contributions will directly impact the success of the organization. If you thrive in fast-paced environments and have a passion for operational excellence, this is the perfect opportunity for you.

Benefits

Bonus and Commission Pay

401(k)

Health, Vision, and Dental insurance

Generous PTO and Holiday Calendar

Qualifications

• 5+ years of experience in sales operations or order fulfillment.
• Strong understanding of inventory management and logistics.

Responsibilities

• Coordinate between sales and warehouse for order fulfillment.
• Analyze sales data to track performance and improve processes.

Skills

Sales Operations Management

Inventory Management

Order Fulfillment

Communication Skills

Process Improvement

Project Management

Data Analysis

Education

Bachelor’s degree in Business

Bachelor’s degree in Supply Chain Management

Tools

ERP Systems (NetSuite, SAP)

CRM Platforms

Excel

Job description

AA Medical is a provider of sustainable solutions to both the new and resale medical device equipment markets. AA Medical was founded in 2012 to help doctors and surgeons around the world access high quality pre-owned medical equipment at an affordable price. We are proud to consistently connect the world with life sustaining medical equipment and are constantly working towards even more growth.

AA Medical offers a variety of benefits to ensure that our employees feel supported and valued.

About the role

• The Sales Operations Manager will act as the critical liaison between the sales team, warehouse, and customer fulfillment operations. This role ensures seamless coordination between departments to optimize the sales order process, improve inventory management, and enhance overall customer satisfaction. The Sales Operations Manager will oversee order fulfillment, troubleshoot bottlenecks, and drive process improvements to ensure timely and accurate order completion.

What you'll do

• Serve as the primary point of contact between the sales team and warehouse, ensuring clarity on product availability, order requirements, and customer expectations.
• Act as a liaison to resolve any discrepancies or issues between sales orders and warehouse stock or shipping processes.
• Collaborate closely with other departments (logistics, procurement, and finance) to streamline operations and ensure customer satisfaction.
• Oversee the entire sales order lifecycle, from the entry and processing of sales orders to final delivery.
• Manage and mentor sales operations representatives, guiding strategic approaches to ensure timely and accurate customer order fulfillment.
• Coordinate between the sales team and warehouse on inventory status, backorders, and shipment logistics.
• Monitor order backlogs and expedite critical orders, providing feedback to the sales team on potential delays.
• Identify inefficiencies in the sales and order fulfillment processes and suggest improvements to optimize workflow.
• Collaborate with the warehouse and logistics teams to improve order accuracy, on-time delivery, and overall customer service metrics.
• Implement standardized procedures for managing order modifications, returns, and exchanges.
• Analyze sales and fulfillment data to track key performance indicators (KPIs) related to order processing, inventory management, and sales productivity.
• Provide regular reporting to management, highlighting performance trends and recommending strategies to enhance operational efficiency.
• Forecast demand and collaborate with the sales and warehouse teams to ensure inventory levels align with sales projections.
• Address escalated customer concerns related to order fulfillment, collaborating with the customer service team to resolve issues quickly.
• Ensure that the warehouse and sales team are aligned with the customer service team's expectations regarding lead times, shipping deadlines, and special-order requirements.
• Provide training and support to the sales and warehouse teams on process updates, new technology, and order fulfillment best practices.
• Lead cross-functional meetings to ensure consistent communication between sales, warehouse, and fulfillment teams.

Desired Qualifications

• Bachelor’s degree in Business, Supply Chain Management, or a related field.
• 5+ years of experience in sales operations, warehouse management, or order fulfillment in a fast-paced environment.
• Strong understanding of order processing systems, inventory management, and logistics.
• Excellent communication and interpersonal skills to manage relationships between teams.
• Ability to manage multiple projects simultaneously and troubleshoot issues effectively.
• Experience with ERP systems (e.g., NetSuite, SAP) and CRM platforms.
• Proven track record of process improvement and successful cross-functional collaboration.
• Experience in the medical device, e-commerce, or distribution industry.
• Advanced proficiency in Excel and data analysis tools.

Company Values:

• Relationship Focused. Our business is built on trusted partnerships. We are consultative advisors and problem solvers.
• Innovation Minded. We are creating something that has never been done before. We won’t settle for just good enough.
• Growth Driven. We are competitive and driven to be the best. Our agility allows us to “get big but, stay small.”
• Human Centered. We are an unconventional, high-energy team. Our culture is employee and mission focused.
• Tech Enabled. We use technology to be bigger, faster, and stronger.

Company Benefits:

• Bonus and Commission Pay
• 401(k)
• Health, Vision, and Dental insurance
• Generous PTO (Paid Time Off) and Holiday Calendar