Sales Operations Manager

XTM International; Kentucky; Hybrid; USD 79,926 - 125,599; Full time

Job summary

XTM Group in Greece is seeking a hands-on Sales Operations Manager to scale our revenue engine across Sales, Marketing, and Customer Success. You will own systems, data, and processes to drive visibility, efficiency, and alignment as we grow.

You’ll manage HubSpot CRM, implement integrations, build dashboards, and define KPIs to forecast revenue and improve funnel performance. This hybrid role requires occasional office visits in Athens and collaboration with global teams.

Qualifications

• 3–6 years in Sales Operations or Go-To-Market Ops in a B2B SaaS environment.
• Strong HubSpot CRM experience (Sales Hub, reporting, workflows).
• Data-driven with dashboard and funnel metrics experience.
• Process-oriented with GTM workflow improvements.
• Strong cross-functional collaboration skills and ability to translate business needs into operational systems.

Responsibilities

• Administer HubSpot CRM across Sales and Customer Success use cases.
• Assess, implement, and manage Sales productivity tools and integrations between HubSpot (e.g. LinkedIn Sales Navigator, data enrichment tools, CS platforms).
• Monitor and improve Sales intelligence, data hygiene, and processes.
• Build and maintain dashboards and reports across pipeline, bookings, churn, and customer lifecycle metrics; provide forecasting support.
• Define and maintain KPIs and operational definitions across Marketing, Sales, and CS.
• Map and optimise lead management, sales qualification, pipeline progression, onboarding, and renewal processes.

Skills

HubSpot CRM proficiency

Sales analytics

Data-driven mindset

Cross-functional collaboration

Process design

Tools

HubSpot CRM

LinkedIn Sales Navigator

Data enrichment tools

CS platforms

Job description

At XTM Group, we build technology that helps enterprises connect with global audiences faster and more efficiently. Our Translation Management platform enables organizations to automate and streamline every stage of the localization process.

We believe innovation happens when talented people collaborate, experiment, and continuously learn. That’s why we foster an inclusive, solution-oriented culture where curiosity, teamwork, and ownership are valued every day. Our mission is to become the leading enterprise Translation Management System — and we’re looking for people who want to help shape the future of global communication technology.

The Role

Hybrid working requirement: Candidates should be able to attend our Marousi, Athens office a few times a month. Please note that travel or commuting expenses will not be covered for candidates residing outside Attiki or outside a reasonable commuting distance.

We're looking for a hands-on Sales Operations Manager to help us scale more efficiently and predictably. This is a key role that sits at the intersection of Sales, Marketing, and Customer Success, responsible for driving Sales and CS productivity and revenue generation through Systems, Processes, Enablement, and Measurement. You’ll be responsible for the systems, data, and processes that underpin our revenue engine, ensuring we have the visibility, efficiency, and alignment needed to grow.

What You'll Own

Systems & Tooling:

• Administer HubSpot CRM across Sales and Customer Success use cases.
• Assess, Implement, and Manage Sales productivity tools and integrations between HubSpot(e.g. LinkedIn Sales Navigator, data enrichment tools, CS platforms).
• Monitor and improve Sales intelligence, data hygiene, and processes.

Reporting & Analytics

• Build and maintain actionable reports and dashboards across pipeline, bookings, churn, and customer lifecycle metrics, analyse performance, and drive initiatives to help improve performance where applicable.
• Provide regular reporting to key stakeholders, including revenue forecasting support.
• Define and maintain a consistent set of KPIs and operational definitions across Marketing, Sales, and CS.

Process Design & Optimisation

• Map and optimise lead management processes, sales qualification, pipeline progression, onboarding, and renewal processes.
• Implement and iterate on lead routing, territory rules, and deal stage frameworks within HubSpot.
• Identify friction in the funnel and drive continuous improvements.

Planning & Forecasting

• Support annual and quarterly revenue planning cycles (e.g. pipeline modelling, capacity planning, quota setting).
• Partner with Marketing Operations and Sales leaders on lead scoring, attribution modelling, and campaign impact analysis.
• Analyse win/loss data, customer trends, and expansion/churn metrics to inform strategy.

Cross-functional Enablement

• Work with (head of Ops) (Ops lead) to act as the operational bridge between Marketing, Sales, and CS teams.
• Deliver training, documentation, and reporting/metrics to ensure teams are enabled and using tools and processes correctly.

Qualifications

• 3–6 years of experience in Sales Operations, or Go-To-Market Operations in a B2B SaaS environment.
• Strong proficiency with HubSpot CRM (ideally including Sales Hub, reporting, workflows, custom objects).
• Data-driven mindset with experience building dashboards and analysing funnel metrics.
• Process‑oriented, with experience mapping and improving GTM workflows.
• Strong cross‑functional collaboration skills and ability to translate business needs into operational systems.

Why You’ll Enjoy Working Here

We want people to do meaningful work, grow their careers, and have the freedom to innovate. Here’s what you can expect at XTM:

• Shape the future of AI-powered search — work at the intersection of SEO, paid media, and emerging AI discovery platforms
• Make a measurable impact — directly influence pipeline growth, visibility, and business performance
• Work with modern tools and technologies — leverage AI tools and data-driven workflows to move faster and smarter
• Grow your career globally — access international opportunities, mentorship, and career development pathways
• Collaborate with talented teams — partner with specialists across marketing, content, operations, and technology
• Continuous learning culture — stay ahead of industry trends with access to training resources and industry expertise
• Competitive compensation & benefits — designed to support both your professional and personal growth

Benefits may vary depending on location and employment type. Your Talent Partner will share additional details during the hiring process.

Inclusion at XTM

At XTM Group, we believe diverse perspectives create stronger ideas, better products, and more meaningful experiences. We’re committed to building a workplace where everyone feels respected, supported, and empowered to succeed.

If you require accommodations during any stage of the recruitment process, we encourage you to let us know — we’re happy to support you.

Recruitment Notice

Please be aware of fraudulent recruitment activity. Official communications from XTM will only come from email domains ending in:

• @xtm-intl.com
• @xtm.ai
• @xtm.cloud
• @transifex.com