Sales Operations Leader: Strategy, Enablement & Analytics

Socket.dev; Roanoke (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

Socket.dev is seeking a Sales Operations Manager to design and execute a strategy that empowers the sales team with tools, training, and resources to boost effectiveness and revenue growth. You will partner with sales leadership, marketing, and product teams to drive productivity and measurable outcomes.

The role emphasizes KPI development, CRM optimization, and cross-functional leadership to scale programs across regions and teams while fostering a culture of learning and innovation.

Qualifications

• Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
• 5+ years of experience in a sales-related role, with at least 2 years in sales operations or enablement.
• Proven experience in developing and executing sales enablement strategies.
• Familiarity with CRM systems (e.g., Salesforce) and sales enablement tools.
• Strong understanding of sales processes and methodologies.

Responsibilities

• Create and manage Excess & Obsolete (E&O) inventory reports.
• Lead E&O inventory prevention and resolution initiatives.
• Manage internal scrap process and reporting.
• Create and track KPIs for Sales and the Sales Operations team.
• Manage customer surcharge calculations and processes.
• Conduct customer potential analysis.
• Collaborate with BI team on Sales KPIs, dashboards, and related needs.
• Manage CRM software, including training, reporting, and optimization.
• Direct and develop the Sales Operations team, including hiring and performance reviews.
• Lead staff development and onboarding programs; oversee workforce planning.

Skills

Sales enablement

CRM proficiency

Data analysis

Cross-functional collaboration

Leadership

Strategic thinking

Education

Bachelor's degree in Business Administration or related field

Tools

Salesforce

Microsoft Office

BI tools

SAP

Job description

Socket.dev is seeking a Sales Operations Manager to design and execute a strategy that empowers the sales team with tools, training, and resources to boost effectiveness and revenue growth. You will partner with sales leadership, marketing, and product teams to drive productivity and measurable outcomes.

The role emphasizes KPI development, CRM optimization, and cross-functional leadership to scale programs across regions and teams while fostering a culture of learning and innovation.