Sales Operations Executive

Jdpa; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

JD Power ищет специалиста по управлению данными CRM и аудиту, чтобы обеспечить минимальные требования к данным для выставления счетов иProvisioning. Вы будете поддерживать продажи и финансы, собирать и мониторить статистику использования продукта, а также помогать в корректировке данных контрактов и создании отчетности.

Работа предполагает взаимодействие с рядом команд, разработку дашбордов и внедрение новых процессов в условиях удаленной и международной организации.

Qualifications

• Сильные аналитические и проблемно-решающие навыки.
• Отличные устные и письменные коммуникационные навыки.
• Высокий уровень соблюдения норм и внимания к деталям.
• Умение работать в команде и влиять на коллег.
• Клиентоориентированный подход.
• Высшее образование или эквивалент.
• Свободное владение английским.
• Желателен опыт владения другими европейскими языками.

Responsibilities

• Обеспечение управления данными CRM и аудит для минимального набора данных.
• Поддержка продаж и финансов: сбор и мониторинг статистики использования продукта.
• Предоставление коммерческой поддержки по нештатным контрактам и корректировка данных.
• Управление исполнением заказов; взаимодействие с командами для удовлетворения условий.
• Создание отчетности и панелей мониторинга для коммерческих команд.
• Поддержка обновления процессов и повышение эффективности.
• Проверка и эскалация критических вопросов к руководству.
• Поддержка тестирования и внедрения новых приложений.

Skills

Аналитические навыки

Коммуникативные навыки

Внимательность к деталям

Командная работа

Клиентоориентированность

Свободное владение английским

Умение влияние

Высшее образование

Education

Высшее образование или эквивалент

Job description

Задачи:

• Provide governance and auditing of CRM information to ensure the minimum data required is captured – rejecting incidents that do not meet these standards – so opportunities can be invoiced and provisioned


• Support Sales and Finance by collecting and monitoring product usage stats at a transactional level - in order to raise automated and manual transbilling records – so customers can be invoiced in line with their contract


• Provide commercial support and guidance for non-standard customer contracts ensuring data is correct


• Product fulfilment of customer purchases – liaising with relevant teams (e.g. Application Support/) where required


• Provide governance of AMS data to ensure customers are receiving the correct products and services and that access has been provisioned on time and/or terminated in-line with cancellation dates


• Support the commercial leadership teams to ensure that Accounts and Opportunities are assigned correctly


• Support the Salesforce and KPI teams by re-opening opportunities and correcting opportunity fields where required for financial reporting


• Creation of reports and dashboards that support the commercial teams to manage their customers (e.g. upcoming renewals, overdue opportunities, win backs, cancellation reports)


• Support the renewal process for all customers – including price notification letter analysis - looking at Price increases and contact allocation - for PNL’s to be delivered correctly in line with company t&c’s


• Provide usage statistic reports for products where internal users are unable to view or run their own Collect/run monthly usage stat reports out of local access management systems – storing in a central area for internal users to access


• Implement changes to processes and procedures to increase efficiency and productivity


• Assess and escalat high impact issues to the SOM


• Support the business in the testing and roll out of new applications and enhancements


• Creating and updating best practice documentation

Требования:

• Strong analytical and problem-solving skills


• Excellent verbal and written communication skills


• High level of compliance and attention to detail


• Strong teamwork and influencing skills


• Customer-centric approach


• Educated to degree level or equivalent


• Fluent in English


• Other European languages desirable

Условия:

To enable our commercial teams to operate as effectively as possible. This includes providing guidance and support, ensuring governance and compliance across core business processes, and maintaining and auditing customer data within our core business systems. These activities ensure accurate reporting of commercial information and support the effective delivery of products and services to our customers in accordance with their contractual terms. JD Power powers auto-related decisions through proprietary data, advanced analytics, deep industry expertise, and workflows that connect insight to action. Operating across North America, Europe, and Australia, we help customers make better decisions and achieve better outcomes. As a virtual-first company, we offer flexible work arrangements, opportunities for learning and development, and a culture centered on the Values that guide how we work every day. We power our customers’ success. Everything we do is focused on helping customers make better decisions and achieve better outcomes. We are innovative, collaborative, and grounded in data. We combine advanced analytics with human expertise to deliver insight that holds up in the real world. We make things easy. We turn complexity into clarity so teams can act faster and with confidence. We get it done. We focus on execution, accountability, and results. We start with trust and prove it every day. Independence, integrity, and credibility are the foundation of our work.