Sales Operations & CRM Data Steward

SHI International Corporation; Austin (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

401(k) match

Flexible spending

Job summary

SHI International Corp. is seeking a Sales Operations Specialist - Spend Optimization Services to support CRM administration, data governance, intake management, forecasting, and reporting for SOS and SHI Sales International Canada.

You will ensure data accuracy, drive process compliance, and facilitate cross-functional communication among SOS teams, Customer Success, Partner Sales, and Canada sales leaders. The role emphasizes data hygiene, analytics, and stakeholder collaboration.

Qualifications

• Bachelor's degree in Business or related field and 1–3 years in Sales Operations or CRM administration.
• Experience supporting CRM systems, data governance, and reporting processes.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Strong communication, collaboration, and problem-solving skills.
• Willingness to travel up to 10% as needed.

Responsibilities

• Administer CRM for SOS and SHI Sales International Canada, including ownership updates and data hygiene.
• Perform routine data quality reviews and address exceptions to support forecasting readiness.
• Manage intake workflows and resource coordination across teams.
• Develop and maintain dashboards and reporting resources, ensuring access and accuracy.
• Collaborate with Finance, Deal Desk, and other stakeholders to promote CRM adoption and standards.
• Document SOPs, processes, and onboarding materials; assist with audits and process improvements.

Skills

Attention to detail

Time management

Communication skills

Team collaboration

Analytical thinking

Organizational skills

Education

Bachelor's degree in Business Administration

Tools

Microsoft Dynamics CRM

ZoomInfo

LinkedIn Sales Navigator

Excel

Power BI

SharePoint

Outlook

Teams

Job description

SHI International Corp. is seeking a Sales Operations Specialist - Spend Optimization Services to support CRM administration, data governance, intake management, forecasting, and reporting for SOS and SHI Sales International Canada.

You will ensure data accuracy, drive process compliance, and facilitate cross-functional communication among SOS teams, Customer Success, Partner Sales, and Canada sales leaders. The role emphasizes data hygiene, analytics, and stakeholder collaboration.