Sales Operations Coordinator II

Raise; Santa Clara (CA); Hybride; USD 60 000 - 90 000; Plein temps

Résumé du poste

Raise, a Silicon Valley manufacturer in Santa Clara, seeks a Sales Operations Coordinator II to coordinate quotes, sales orders, and process improvements across departments. This full-time, exempt role reports to the Sales Operations Manager in a hybrid setting (2–3 days onsite) and requires a BA/BS with 4+ years in customer service within a relevant industry.

The position emphasizes accurate data management, cross-functional communication, and proactive improvement of order-to-cash processes to

Qualifications

• BA / BS degree in a relevant field
• 4+ years of experience in customer service in a relevant industry

Responsabilités

• Enter quotations and sales orders accurately.
• Coordinate with Finance, Supply Chain, and Quality for availability and delivery.
• Maintain and update customer records.
• Manage inventory and delivery schedules for consignments.
• Work with Operations on order scheduling and lead-time.
• Communicate with customers on RFQs and Open Order status.
• Assist credit in collections and account resolution.
• Improve processes to reduce lead-time and improve efficiency.
• Lead process improvements in Sales Operations.
• Support new business/process introductions into Sales.
• Resolve problems and analyze solutions.

Connaissances

Organization

Communication

Problem solving

Project management

Attention to detail

Formation

Bachelor's degree

Description du poste

Santa Clara, CA | Hybrid (2–3 days onsite) | Full-time

About The Opportunity

Raise, a workforce solutions company, is partnering with a well-established Silicon Valley manufacturer of thin film materials to hire a Sales Operations Coordinator II. For 38 years, our client has supplied high-purity materials to customers in semiconductors, data storage, and advanced packaging.

This is a direct-hire role for someone who enjoys keeping orders moving, working closely with customers, and making processes better.

Position Details

• Department: Inside Sales
• Reports To: Sales Operations Manager
• Employment Type: Full-time, Exempt
• Travel: No

Position Overview

Coordinating daily activities for quote requests and sales orders, maintaining databases of all requests, communicating with customers as well as internal departments on customer requirements and expectations.

Coordinating quotes and purchase orders with operations, manufacturing, purchasing, finance and outside sales. Support Sales department on implementing customer requirements.

Lead improvement projects and data management for Sales Operations department. Work with other departments to ensure the highest level of customer satisfaction and build customer loyalty.

Duties & Responsibilities

• Enter quotations, sales orders, delivery requests accurately, resolving any discrepancies with customer paperwork prior to delivery.
• Collaborate with Finance, Supply Chain, and Quality teams to ensure product and material availability, competitive pricing, accuracy, and prompt delivery.
• Maintain and update customer records.
• Manage inventory levels and delivery schedules for customer consignment portals.
• Work with Operations on order scheduling and lead-time.
• Communicate directly with customers on RFQs and Open Order status.
• Assist credit department in collections and account resolution.
• Proactively strive to maintain high levels of quality, accuracy and process consistency in the sales organization and planning efforts.
• Assist sales management in understanding process bottlenecks and inconsistencies.
• Coordinate receipt of customer-supplied material.
• Support contract review and new customer activation process.
• Lead process improvements in Sales Operations to reduce lead-time and increase efficiencies.
• Support introduction of new business/processes into Sales department.
• Able to solve a range of problems, analyze possible solutions, and execute them.

Experience & Education

• BA / BS degree in a relevant field
• 4+ years of experience in customer service in a relevant industry

Skills

• Organization and attention to detail are crucial
• Strong written and oral communication skills
• Proven business sense and problem‑solving, project management, and analytical skills
• Ability to initiate and drive projects to completion with minimal guidance
• Motivated and energetic with a positive attitude
• Experience in a manufacturing company preferred.
• Experience in developing sales forecasts preferred.

We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.

We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/

We are a certified B Corporation and donate 10% of our profits to charity.

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