Sales Operations Coordinator II

Hyster-Yale Materials Handling; Greenville (AL); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Tuition reimbursement

Hybrid work option

Profit sharing

401(k)

Job summary

Hyster-Yale Materials Handling, Inc. is seeking a Sales Operations Coordinator II to support sales operations, account management, and customer interactions at our Greenville, NC location.

This role emphasizes accuracy, timely communication, and proactive problem solving. You will analyze data, prepare dashboards, and assist with strategic account initiatives while collaborating across departments to improve efficiency and customer satisfaction.

Qualifications

• Bachelor's degree in a business-related field and 2+ years of relevant industry experience
• 8+ years of equivalent related work experience may be considered in lieu of a degree
• Experience supporting sales operations, business development, account management, customer service, or order management functions
• Strong analytical, critical thinking, and problem-solving skills with the ability to interpret data, identify trends, and recommend solutions
• Proficiency with CRM systems, ERP platforms, order management tools, and Microsoft Office Suite, including advanced Excel skills
• Excellent organizational and project coordination skills with the ability to manage multiple priorities, meet deadlines, and maintain accuracy in a fast-paced environment
• Strong written and verbal communication skills with the ability to collaborate effectively across teams, build relationships with stakeholders, and provide exceptional customer support
• Demonstrated ability to identify process improvement opportunities and implement solutions that enhance operational efficiency and customer satisfaction

Responsibilities

• Coordinate and manage day-to-day sales operations activities for assigned accounts and business initiatives
• Monitor order activity throughout the lifecycle, ensuring orders are accurately entered, configured, quoted, scheduled, fulfilled, and invoiced
• Build and maintain strong working relationships with customers, sales representatives, channel partners, and cross-functional teams
• Support sales and business development efforts by coordinating customer programs, preparing reports, tracking key metrics
• Collect, analyze, and maintain sales and operational data to support decision-making
• Identify opportunities to streamline workflows and enhance customer experience

Skills

Analytical thinking

Communication

Process improvement

Cross-functional collaboration

Project coordination

Customer service

Education

Bachelor's degree in business

8+ years experience in lieu of degree

Tools

CRM systems

ERP platforms

Order management tools

Microsoft Office Suite

Excel (advanced)

Job description

Job Title

Sales Operations Coordinator II

Job Category

Sales

Job Description

What starts with YOU, moves the world!

Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Sales Operations Coordinator II based at our Greenville, NC location.

What you will do:

• Sales Operations & Account Support: Coordinate and manage day-to-day sales operations activities for assigned accounts and business initiatives. Act as a key point of contact for internal teams, customers, and channel partners to ensure requests, orders, and projects move efficiently from initiation through completion.

• Order & Process Management: Monitor order activity throughout the lifecycle, ensuring orders are accurately entered, configured, quoted, scheduled, fulfilled, and invoiced. Identify and resolve issues proactively to maintain a high level of customer satisfaction and operational excellence.

• Customer & Partner Communication: Build and maintain strong working relationships with customers, sales representatives, channel partners, and cross-functional teams. Respond to inquiries, provide status updates, and ensure timely communication regarding orders, programs, and business initiatives.

• Business Development Support: Support sales and business development efforts by coordinating customer programs, preparing reports, tracking key metrics, and assisting with the execution of strategic account initiatives. Help identify opportunities to improve customer experience and overall account performance.

• Reporting & Data Analysis: Collect, analyze, and maintain sales and operational data to support decision-making. Prepare reports, dashboards, and presentations that provide visibility into account performance, sales activity, and operational effectiveness.

• Process Improvement & Problem Solving: Identify opportunities to streamline workflows, improve efficiency, and enhance the customer experience. Partner with cross-functional teams to implement process improvements, resolve operational challenges, and support continuous improvement initiatives.

Who you are:

• A highly organized professional who can effectively manage multiple priorities while maintaining accuracy and attention to detail

• A strong communicator who builds positive relationships with customers, colleagues, and business partners at all levels

• A proactive problem solver who takes initiative, identifies solutions, and follows through to completion

• A collaborative team player who enjoys working across departments to achieve shared goals and deliver results

• A customer-focused professional who is committed to providing exceptional service and creating positive experiences

• An adaptable individual who thrives in a fast-paced environment and embraces change with a positive attitude

What you will need:

• Bachelor's degree in a business-related field and 2+ years of relevant industry experience

• 8+ years of equivalent related work experience may be considered in lieu of a degree

Skills, Experience, & Abilities:

• Experience supporting sales operations, business development, account management, customer service, or order management functions

• Strong analytical, critical thinking, and problem-solving skills with the ability to interpret data, identify trends, and recommend solutions

• Proficiency with CRM systems, ERP platforms, order management tools, and Microsoft Office Suite, including advanced Excel skills

• Excellent organizational and project coordination skills with the ability to manage multiple priorities, meet deadlines, and maintain accuracy in a fast-paced environment

• Strong written and verbal communication skills with the ability to collaborate effectively across teams, build relationships with stakeholders, and provide exceptional customer support

• Demonstrated ability to identify process improvement opportunities and implement solutions that enhance operational efficiency and customer satisfaction

Who we are:

Hyster-Yale Materials Handling, Inc., designs, engineers, manufactures, sells and services a comprehensive line of lift trucks, aftermarket parts and technology and energy solutions that are transforming the way the world moves materials from Port to Home. As a global leader in the materials handling industry, Hyster-Yale Materials Handling, Inc, has been building relationships with our customers, suppliers, dealers and employees for over 100 years. For more information about a career with Hyster-Yale, please visit hyster-yalecareers.com.

What we offer:

Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).

#LI-ARD

#LI-HYBRID

Job Type

Permanent

Time Type

Full time

Work Hours

40

Travel Required

1-10%

Primary Location

HY US Greenville, NC (Headquarters)

Address

1400 Sullivan Drive

Zip Code

27834

Field-Based

No

Relocation Assistance Available

No

We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.

EOE/Minorities/Females/Veterans/Disabled