Sales Operations Coordinator

ALS Technichem (HK) Pty Ltd; Torrance (CA); On-site; USD 36,000 - 40,000; Full time

Job summary

ALS Technichem (HK) Pty Ltd is seeking a highly organized Sales Operations Coordinator to support the USA Beauty & Personal Care commercial team in Torrance, CA. The role partners with sales, operations, finance, and laboratory teams to maintain pipeline integrity, coordinate quotations, and streamline processes for faster deal progression.

You will manage inbound inquiries, maintain CRM accuracy, and drive post-quote activities while collaborating across time zones in a distributed team.

Qualifications

• Requires degree in Business Administration, Communications or related field preferred but not required.
• Experience in business operations, customer service, sales support, admin coordination or related role.
• Familiarity with CRM systems; Salesforce experience preferred.

Responsibilities

• Manage and triage inbound client inquiries and route to the sales team.
• Coordinate preparation and submission of client quotations with cross-functional teams.
• Maintain CRM records, opportunity data, and forecasting visibility.
• Support onboarding and training for new team members on CRM and sales processes.
• Identify process improvements and help implement practical tools for consistency.

Skills

CRM systems

Salesforce

Excel skills

Power BI

Communication skills

Multitasking

Cross-functional collaboration

Education

Associate’s or Bachelor’s degree in Business/Communications or related field

Tools

Salesforce

Excel

Job description

About the Role

We are seeking a highly organized, proactive Sales Operations Coordinator to support our USA Beauty & Personal Care commercial team.

We have a strong commercial team in place and are looking for the right individual to help support our continued growth and scale. This role will serve as a key partner to the sales organization by providing the coordination, structure, and operational support needed to keep a fast-moving commercial team running effectively.

While this position includes important administrative and back-office responsibilities, it is far more than a traditional support role. The Sales Operations Coordinator will play an active role in managing inbound opportunities, coordinating quotation workflows, maintaining CRM and pipeline integrity, supporting post-quote execution, and improving the internal processes that enable commercial success.

The primary focus of this role is providing exceptional support to both the sales team and our clients. The successful candidate will be responsive, resourceful, and service-oriented, with a genuine interest in helping others resolve questions, coordinate next steps, and move work forward. They will bring a strong sense of ownership, look beyond the immediate task, and identify practical ways to support the broader team.

This role also works closely with colleagues across a global and distributed team environment. Success will require strong communication skills, confidence participating in virtual meetings, and the ability to collaborate effectively across time zones and keep work moving forward asynchronously when needed.

Hourly Rate: $26-$29

Key Responsibilities

Sales and Client Support

• Manage and triage inbound client inquiries, ensuring timely qualification and routing to the appropriate sales team member.
• Support a responsive, professional, and high-quality experience for clients and internal stakeholders.
• Maintain visibility of incoming opportunities and support effective follow-up throughout the opportunity lifecycle.
• Serve as a key coordination point between clients, sales representatives, operations, laboratory teams, clinic operations, and finance.
• Help resolve questions, identify the appropriate next steps, and escalate issues when needed.

Quotation and Post-Quote Coordination

• Coordinate the preparation and submission of client quotations in partnership with sales, technical, and operational teams.
• Track quotation progress and follow up with stakeholders to support timely delivery.
• Maintain organized records of quotations, proposals, and supporting commercial documents.
• Following signed quotations, coordinate activities that support a smooth transition from commercial agreement to study initiation.
• Help facilitate purchase order, invoicing, study scheduling, and sample-shipment coordination.

CRM, Systems, and Operational Tracking

• Maintain accurate and complete client, opportunity, communication, and project records in the CRM system; Salesforce experience is preferred.
• Support strong pipeline data quality to improve commercial visibility, reporting, and forecasting.
• Build and maintain practical trackers, spreadsheets, dashboards, and operational KPIs that help the team stay organized and informed.
• Use Excel, CRM tools, and other systems to maintain clear visibility of opportunities, quotations, project activity, and client needs.
• Help identify inconsistencies, gaps, and follow-up requirements in commercial data and workflows.

Process Improvement and Cross-Functional Coordination

• Identify opportunities to improve commercial processes, workflows, and internal communication.
• Help introduce practical tools and documentation that improve consistency, transparency, and responsiveness.
• Support onboarding and training for new team members on commercial systems, CRM usage, and sales support processes.
• Contribute to special projects and evolving operational needs across the commercial organization.

NOTE: Occasional quarterly travel may be offered, but is not required , providing opportunities for in-person connection with colleagues and the broader commercial team.

Qualifications

• Associate’s or Bachelor’s degree in Business Administration, Communications, or a related field preferred, but not required.
• Previous experience in business operations, customer service, sales support, administrative coordination, or a related role. Early-career experience and internships will be considered.
• Experience with CRM systems; Salesforce experience is preferred.
• Advanced Excel skills and strong comfort creating and maintaining spreadsheets, databases, trackers, and operational tools.
• Experience with Power BI or similar reporting tools is a plus.
• Experience in a life sciences, CRO, testing, beauty and personal care, or related environment is preferred.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced, evolving environment.

What Will Set You Apart

• A customer-first mindset and genuine commitment to delivering responsive, high-quality support to clients and colleagues.
• The ability to build strong relationships and become a reliable point of contact for both internal and external stakeholders.
• A proactive, solutions-oriented approach to resolving questions, coordinating next steps, and keeping work moving forward.
• Strong organization, attention to detail, and follow-through across multiple requests and priorities.
• Confidence working independently, paired with sound judgment about when to ask questions, involve others, or upscale an issue.
• Comfort working with CRM systems, Excel, spreadsheets, trackers, and reporting tools to organize information and support effective execution.
• The ability to create clear, practical operational tools that improve visibility, consistency, and follow-up.
• Experience working with global, remote, or cross-functional teams, including comfort collaborating across time zones and in virtual meetings.
• An understanding of what it takes to support a sales organization beyond basic administration.
• Interest in the beauty and personal care industry, including the science and services that support product development and product claims.

What to Expect

• Initial screening with HR
• Interview with the Hiring Manager
• Interviews with 1–2 team members
• A short practical assessmentrelevant to the role

We aim to keep the process efficient, transparent, and respectful of your time.

Why Join Us

ALS offers the opportunity to be part of a global organization while contributing to a growing U.S. Beauty & Personal Care team. This role sits at the intersection of client service, commercial coordination, and operational execution, making it an excellent opportunity for someone who wants to build broad experience and make a visible impact.

You will work with a high-performing sales team and collaborate across multiple functions to help support both emerging beauty brands and some of the world’s most recognized personal care companies. Along the way, you will gain exposure to the science, services, and commercial processes that help bring beauty and personal care products to market.

For the right person, this role offers meaningful ownership, strong cross-functional exposure, and the opportunity to grow within a business that values collaboration, responsiveness, and continuous improvement.

Working at ALS

The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.

Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.

At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

Everyone Matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.

Qualified candidates will be considered without regard to race, colour, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy-related conditions, genetic information and any other characteristics protected by the law. We invite resumes from all interested parties, including women, members of minority groups, and persons living with disabilities.

ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.

Eligibility

To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.