Sales Operations Coordinator

alsglobal; Torrance (CA); On-site; USD 36,000 - 40,000; Full time

Job summary

ALS is seeking a highly organized Sales Operations Coordinator to support our USA Beauty & Personal Care commercial team. This role combines administrative tasks with active involvement in inbound opportunities, quotation workflows, CRM integrity, and post-quote execution to drive commercial success.

You will collaborate across a global, distributed team, value clear communication, and help streamline processes with Excel, Salesforce, and other tools.

Qualifications

• Associate's or Bachelor's degree in Business Administration, Communications, or a related field preferred, but not required.
• Previous experience in business operations, customer service, sales support, administrative coordination, or a related role. Early-career experience and interns

Responsibilities

• Manage and triage inbound client inquiries, ensuring timely qualification and routing to the appropriate sales team member.
• Support a responsive, professional, and high-quality experience for clients and internal stakeholders.
• Maintain visibility of incoming opportunities and support effective follow-up throughout the opportunity lifecycle.
• Serve as a key coordination point between clients, sales representatives, operations, laboratory teams, clinic operations, and finance.
• Help resolve questions, identify the appropriate next steps, and elevate issues when needed.
• Coordinate the preparation and submission of client quotations in partnership with sales, technical, and operational teams.
• Track quotation progress and follow up with stakeholders to support timely delivery.
• Maintain organized records of quotations, proposals, and supporting commercial documents.
• Following signed quotations, coordinate activities that support a smooth transition from commercial agreement to study initiation.
• Help facilitate purchase order, invoicing, study scheduling, and sample-shipment coordination.
• Maintain accurate and complete client, opportunity, communication, and project records in the CRM system; Salesforce experience is preferred.
• Support strong pipeline data quality to improve commercial visibility, reporting, and forecasting.
• Build and maintain practical trackers, spreadsheets, dashboards, and operational KPIs that help the team stay organized and informed.
• Use Excel, CRM tools, and other systems to maintain clear visibility of opportunities, quotations, project activity, and client needs.
• Help identify inconsistencies, gaps, and follow-up requirements in commercial data and workflows.
• Identify opportunities to improve commercial processes, workflows, and internal communication.
• Help introduce practical tools and documentation that improve consistency, transparency, and responsiveness.
• Support onboarding and training for new team members on commercial systems, CRM usage, and sales support processes.
• Contribute to special projects and evolving operational needs across the commercial organization.

Skills

CRM

Sales support

Coordinate

Excel

Salesforce

Education

Associate's or Bachelor's degree in Business Administration or related

Tools

Salesforce

Excel

Job description

At ALS, we encourage you to dream big.

When you join us, you'll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.

Imagine your future with us!

At ALS, we encourage you to dream big. When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive. Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world's most complex problems for a safer, healthier world.

About the Role

We are seeking a highly organized, proactive Sales Operations Coordinator to support our USA Beauty & Personal Care commercial team.

We have a strong commercial team in place and are looking for the right individual to help support our continued growth and scale. This role will serve as a key partner to the sales organization by providing the coordination, structure, and operational support needed to keep a fast-moving commercial team running effectively.

While this position includes important administrative and back-office responsibilities, it is far more than a traditional support role. The Sales Operations Coordinator will play an active role in managing inbound opportunities, coordinating quotation workflows, maintaining CRM and pipeline integrity, supporting post-quote execution, and improving the internal processes that enable commercial success.

The primary focus of this role is providing exceptional support to both the sales team and our clients. The successful candidate will be responsive, resourceful, and service-oriented, with a genuine interest in helping others resolve questions, coordinate next steps, and move work forward. They will bring a strong sense of ownership, look beyond the immediate task, and identify practical ways to support the broader team.

This role also works closely with colleagues across a global and distributed team environment. Success will require strong communication skills, confidence participating in virtual meetings, and the ability to collaborate effectively across time zones and keep work moving forward asynchronously when needed.

Hourly Rate: $26-$29

Key Responsibilities

Sales and Client Support

• Manage and triage inbound client inquiries, ensuring timely qualification and routing to the appropriate sales team member.
• Support a responsive, professional, and high-quality experience for clients and internal stakeholders.
• Maintain visibility of incoming opportunities and support effective follow-up throughout the opportunity lifecycle.
• Serve as a key coordination point between clients, sales representatives, operations, laboratory teams, clinic operations, and finance.
• Help resolve questions, identify the appropriate next steps, and elevate issues when needed.

Quotation and Post-Quote Coordination

• Coordinate the preparation and submission of client quotations in partnership with sales, technical, and operational teams.
• Track quotation progress and follow up with stakeholders to support timely delivery.
• Maintain organized records of quotations, proposals, and supporting commercial documents.
• Following signed quotations, coordinate activities that support a smooth transition from commercial agreement to study initiation.
• Help facilitate purchase order, invoicing, study scheduling, and sample-shipment coordination.

CRM, Systems, and Operational Tracking

• Maintain accurate and complete client, opportunity, communication, and project records in the CRM system; Salesforce experience is preferred.
• Support strong pipeline data quality to improve commercial visibility, reporting, and forecasting.
• Build and maintain practical trackers, spreadsheets, dashboards, and operational KPIs that help the team stay organized and informed.
• Use Excel, CRM tools, and other systems to maintain clear visibility of opportunities, quotations, project activity, and client needs.
• Help identify inconsistencies, gaps, and follow-up requirements in commercial data and workflows.

Process Improvement and Cross-Functional Coordination

• Identify opportunities to improve commercial processes, workflows, and internal communication.
• Help introduce practical tools and documentation that improve consistency, transparency, and responsiveness.
• Support onboarding and training for new team members on commercial systems, CRM usage, and sales support processes.
• Contribute to special projects and evolving operational needs across the commercial organization.

NOTE: Occasional quarterly travel may be offered, but is not required , providing opportunities for in-person connection with colleagues and the broader commercial team.

Qualifications

• Associate's or Bachelor's degree in Business Administration, Communications, or a related field preferred, but not required.
• Previous experience in business operations, customer service, sales support, administrative coordination, or a related role. Early-career experience and interns