Sales Operations Coordinator

Outdoor-Researc; Seattle (WA); Hybrid; USD 44,000 - 47,000; Full time

Job summary

Outdoor Research in Seattle is seeking a Sales Operations Coordinator to support Sales Operations, Key Account Management, Data Management, and Reporting for our wholesale team. The ideal candidate is detail-oriented, organized, and collaborative, with a proactive approach to processes, data accuracy, and customer interactions.

This full-time, hybrid role requires 3 days in-house, based in Seattle. The position emphasizes cross-functional collaboration, process improvement, and accurate data

Responsibilities

• Work cross-functionally to execute internal controls and maintain compliance with SOX requirements and company governance standards.
• Assist with the administration and maintenance of OR's B2B platform, including customer account creation, sales program setup, catalog management, and ongoing system updates to ensure data accuracy and an optimal user experience.
• Participate in regular order book and customer master data maintenance, ensuring the accuracy of seasonal terms, pricing structures, customer contacts, and reporting attributes across business systems.
• Maintain the Sales Department calendar and project management workflows within Asana; attend weekly cross-departmental calendar meetings as the Sales representative; communicate key deliverables and milestones to Sales Management; and assist in driving critical departmental initiatives to ensure timely execution of seasonal business objectives.
• Maintain a strong working knowledge of and assist in managing external sales tools and reporting platforms, including MAP and pricing monitoring, sell-through reporting, and the online dealer locator. Support Sales Management through regular reporting activities and ad hoc analysis requests.
• Lead coordination efforts for Key Account and International Distributor operations to ensure successful seasonal execution, including the creation and management of account confirmations, order acknowledgments, shipping schedules, and dealer-facing assets and account resources.
• Respond to all email, phone, EDI, and other customer inquiries in a timely, professional, and positive manner. This includes, but is not limited to, inquiries regarding new purchase orders, product availability, product information, shipment status, warranties, and returns.
• Ensure the accuracy of orders, returns, customer accounts, and all related transactions. Work closely with Finance, Planning, Marketing, Sales, and Shipping/Receiving to establish and manage accounts, provide necessary reporting, and communicate issues affecting order fulfillment, customer relationships, and revenue. Ensure all order book changes are properly documented and approved in accordance with SOX requirements.
• Manage account details to ensure all information remains current and accurate, including adding new store and ship-to locations, updating account contacts, and communicating new vendor guide requirements to affected departments.
• Process returns and warranties in accordance with department procedures, using appropriate cancellation codes to accurately categorize return reasons. Proactively communicate recurring quality concerns within the department and to other departments as needed.
• Work cross-functionally to support successful International Distributor and Key Account partnerships. Maintain a strong understanding of supply chain and logistics processes related to both International Distributor and Key Account shipments. Continuously seek opportunities to expand knowledge of cross-departmental processes and understand how departmental functions support International Distributor and Key Account objectives.
• Support Sales Management in the execution of ad hoc projects designed to improve the Key Account customer experience.

Job description

About the Organization
Since 1981, Outdoor Research has been building award-winning outdoor clothing and gear. We stand behind every product we make with the Outdoor Research Infinite Guarantee� warranty. Find out how we were born from our founder Ron Gregg's research-led approach to problem solving, and discover the origins of our first products in Our Story. Discover our roots in U.S. manufacturing, our legacy in Made in the USA tactical gloves, and our response to the COVID-19 pandemic with the development of face masks and medical-grade personal protective equipment in Protection. Learn about our product processes using recycled materials, how we enforce the safety and wellbeing of our workplaces, and our commitment to all people and the planet in Responsibility. Meet some of our community members who work to create safe, accessible, and equitable outdoor spaces in our Community Partnerships and our Ambassadors. We'd be thrilled to have you join the team and find your Career at Outdoor Research.

Position Sales Operations Coordinator

Description

Location: Seattle
Position: Full Time (Hybrid) 3 days in-house

Rate: $31.73 - $34.00 per hour, based on experience

About this role

The Sales Operations Coordinator supports a broad range of Sales Operations, Key Account Management, Data Management, and Reporting functions that are critical to the success of Outdoor Research's wholesale business. The ideal candidate is highly detail-oriented, organized, and committed to maintaining accuracy across systems, processes, and customer interactions. Success in this role requires strong collaboration across departments, a proactive approach to problem-solving, and a willingness to continuously learn and improve existing processes. We are looking for a team player who is eager to contribute, take ownership of responsibilities, and identify opportunities to enhance both the customer experience and operational effectiveness.

DUTIES [SALES OPERATIONS]

• Work cross-functionally to execute and monitor internal controls, support audit requests, and maintain compliance with SOX requirements and company governance standards.
• Assist with the administration and maintenance of OR's B2B platform, including customer account creation, sales program setup, catalog management, and ongoing system updates to ensure data accuracy and an optimal user experience.
• Participate in regular order book and customer master data maintenance, ensuring the accuracy of seasonal terms, pricing structures, customer contacts, and reporting attributes across business systems.
• Maintain the Sales Department calendar and project management workflows within Asana; attend weekly cross-departmental calendar meetings as the Sales representative; communicate key deliverables and milestones to Sales Management; and assist in driving critical departmental initiatives to ensure timely execution of seasonal business objectives.
• Maintain a strong working knowledge of and assist in managing external sales tools and reporting platforms, including MAP and pricing monitoring, sell-through reporting, and the online dealer locator. Support Sales Management through regular reporting activities and ad hoc analysis requests.

DUTIES [KEY ACCOUNT & INTERNATIONAL ORDER MANAGEMENT]

• Lead coordination efforts for Key Account and International Distributor operations to ensure successful seasonal execution, including the creation and management of account confirmations, order acknowledgments, shipping schedules, and dealer-facing assets and account resources.
• Respond to all email, phone, EDI, and other customer inquiries in a timely, professional, and positive manner. This includes, but is not limited to, inquiries regarding new purchase orders, product availability, product information, shipment status, warranties, and returns.
• Ensure the accuracy of orders, returns, customer accounts, and all related transactions. Work closely with Finance, Planning, Marketing, Sales, and Shipping/Receiving to establish and manage accounts, provide necessary reporting, and communicate issues affecting order fulfillment, customer relationships, and revenue. Ensure all order book changes are properly documented and approved in accordance with SOX requirements.
• Manage account details to ensure all information remains current and accurate, including adding new store and ship-to locations, updating account contacts, and communicating new vendor guide requirements to affected departments.
• Process returns and warranties in accordance with department procedures, using appropriate cancellation codes to accurately categorize return reasons. Proactively communicate recurring quality concerns within the department and to other departments as needed.
• Work cross-functionally to support successful International Distributor and Key Account partnerships. Maintain a strong understanding of supply chain and logistics processes related to both International Distributor and Key Account shipments. Continuously seek opportunities to expand knowledge of cross-departmental processes and understand how departmental functions support International Distributor and Key Account objectives.
• Support Sales Management in the execution of ad hoc projects designed to improve the Key Account customer experience.

DUTIES [DATA MANAGEMENT, REPORTING, AND SAMPLE MANAGEMENT]