Bilingual Sales Operation Administrator

Interplace, Inc.; Los Angeles (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

A leading company in sales operations seeks a Sales Operations Administrator to enhance their billing processes and support the sales team. The role focuses on maintaining Salesforce CRM, ensuring contract accuracy, and generating productivity reports to aid in decision-making. Ideal candidates will have strong communication skills, proven Salesforce experience, and a Bachelor's degree, with priority given to bilingual individuals in Japanese.

Qualifications

• 3 years of experience in Sales Operations, primarily in Billing Administration.
• Excellent written and oral communication skills, bilingual in Japanese.
• Intermediate to advanced Excel skills required.

Responsibilities

• Build and maintain process workflow in Salesforce CRM.
• Support billing administration and generate productivity reports.
• Assist Sales Team with contract administration and proposal development.

Skills

Communication

Problem Solving

Data Analysis

Salesforce.com

Customer Service

Bilingual (Japanese)

Education

Bachelor's Degree

Tools

MS Office

Salesforce.com

Job description

Essential Functions/Key Responsibilities:
Core responsibilities
• Build or update and maintain process workflow needed in Salesforce CRM and ERP to meet sales operations’ functional requirements.
• Support billing administration and analysis of all invoices, including quality control and validation of billable services, hours/costs to SOW and consolidated billing reports for key specific accounts
• Work and collaborate with global billing teams on invoicing matters as well as productivity reports integral to ensuring accuracy of invoices.
• Assist Sales Team as needed to address contract issues or concerns and to ensure the timeliness of contract review.
• Prepare analysis and report for Billing and Sales using date in Salesforce.com or Law data from website.

Sales Support responsibilities
The Sales Operations Administrator may be required to support the Sales Ops team in the following duties.
• Responsible for Contract Administration in Salesforce, which includes ensuring contracts are up to date in Salesforce for project and billing management.
• Assist with Proposal, Statement of Work (SOW) and Master Service Agreement (MSA) development and administration, including proposal assistance, case budgeting/estimates, and SOW drafts.
• Track contracts/SOW, including internal approval coordination and follow up with account manager or engagement manager to obtain executed document, and update Salesforce.

Qualifications & Requirements
• 3 years of experience in Sales Operations, including direct work on Billing Administration and supporting a Sales Team
• Bachelor’s Degree
• Excellent written and oral communication skills
• Bilingual in Japanese
• Knowledge and experience using Salesforce.com a MUST.
• Ability to multi-task and effectively prioritize workload
• Demonstrated ability to analyze data and produce sales productivity reports
• Ability to work independently and manage multiple priorities and deadlines in a fast-paced environment
• Good communication and problem-solving skills
• Highly proficient in computers, MS Office and databases applications
• Intermediate to advance excel skills a MUST (knowledge of VLOOK-UP, PIVOT, SUMIF, IFERROR, SUM.)
• Can-do personality and excellent customer service skills
• Strong problem-solving abilities