Sales Operations Coordinator

Amy's Kitchen, Inc.; Petaluma (CA); Hybrid; USD 36,000 - 50,000; Full time

Benefits offered by this job

Health plans

401(k) match

Mental health support

Referral rewards

Tuition reimbursement

Parental leave

Paid time off + holidays

Product discounts

Gym discounts

Job summary

Amy’s Kitchen, Inc. is seeking a Sales Operations Coordinator to support sales execution, customer operations, and trade promotion processes across the sales organization.

You will manage customer information, commercial processes, and product data, while serving as the primary SharePoint administrator. The role requires strong attention to detail, organization, and the ability to manage multiple priorities.

Qualifications

• Associate degree, Bachelor's degree, technical certification, or equivalent combination of education and experience.
• 2-5 years of experience supporting Sales Operations, Commercial Operations, Customer Service, Marketing, Business Operations, or Sales in CPG, Food & Beverage, or related industries.
• Experience with Trade Promotion Management systems, including TELUS TPM or similar platforms.
• Experience administering or supporting SharePoint environments.
• Strong proficiency with Microsoft Excel, PowerPoint, Outlook, Teams, and SharePoint.
• Familiarity with ERP systems, CRM systems, customer portals, syndicated data, and sales reporting tools.

Responsibilities

• Provide high-level support across multiple customers, accounts, and sales teams.
• Coordinate day-to-day sales operations through effective coordination of projects, requests, reporting, and customer initiatives.
• Assist with budget tracking, customer forms, new item setup, promotional planning activities, and sales reporting.
• Coordinate internal follow-up for customer requests involving product information, logistics, marketing assets, compliance documentation, and operational inquiries.
• Provide backup administrative support for trade promotion planning, customer programs, and promotional execution.
• Support onboarding and maintenance of customer portals and retailer-specific requirements.
• Ensure customer records, product data, and account information remain current and accurate.
• Serve as the primary administrator for the Sales SharePoint environment.
• Create and maintain standardized document libraries, workflows, communication hubs, and best practices.
• Publish and manage sales communications, announcements, tools, customer updates, and team resources.
• Continuously improve the organization and accessibility of commercial information and resources.

Skills

SharePoint admin

Excel

PowerPoint

Communication

Cross-functional coordination

Education

Associate or bachelor’s degree

Technical certification

Tools

TELUS TPM

SharePoint

ERP systems

CRM systems

Job description

At Amy’s Kitchen, we're more than just a food company—we're a family-owned, proudly independent organic, and vegetarian food company on a mission. As a Certified B Corporation®, our purpose is clear: to make it simple and enjoyable for everyone to eat well.

We're committed to crafting authentic, mouthwatering dishes using only the finest organic ingredients sourced with care. From farm to table, we ensure top-notch quality in every bite, making healthy eating accessible and convenient for all. At Amy’s, we're not just serving meals; we're serving up a taste of goodness, one delicious dish at a time.

Perks are as delicious as our meals!

• Comprehensive health plans with Medical, Dental, and Vision coverage, plus Flexible Spending Accounts.
• Mental health support with Modern Health to nourish your and your family’s mental well-being.
• 401(k) Retirement Plan with employer match and Financial Wellness support at no cost to plan for the future.
• Referral Rewards and Scholarship Program to celebrate and invest in our teams.
• Tuition Reimbursement Program to fuel your educational pursuits.
• Paid parental leave for new parents.
• Paid Time Off for vacations and sick days, with 9 paid US Holidays annually to savor those special moments.
• Amy's product discount reimbursement to keep your pantry stocked, plus remote gym discounts to keep you moving and grooving!

Bay area California Compensation: $26.00 to $36.40 but the target hiring budget is $26-$31.20.

• Other locations will be subject to a lower range.

The Sales Operations Coordinator plays a critical role in supporting sales execution, customer operations, trade promotion processes, and cross-functional collaboration across the Sales organization. This individual serves as a central point of coordination for customer information, commercial processes, product and customer information management, and sales communications.

The role is highly process-oriented and requires exceptional attention to detail, strong organizational skills, and the ability to manage multiple priorities simultaneously. The Sales Operations Coordinator will also serve as the primary administrator and content steward for the Sales SharePoint environment, helping drive communication, consistency, knowledge management, and process adoption across the commercial organization.

As a member of the team, the Sales Operations Coordinator exemplifies collaboration, accountability, continuous improvement, and a customer-first mindset while supporting the achievement of company growth objectives.

ESSENTIAL RESPONSIBILITIES

(Include, but are not limited to the following):

• Provide high-level support across multiple customers, accounts, and sales teams.
• Support day-to-day sales operations through effective coordination of projects, requests, reporting, and customer initiatives.
• Assist with budget tracking, customer forms, new item setup, promotional planning activities, and sales reporting.
• Coordinate internal follow-up for customer requests involving product information, logistics, marketing assets, compliance documentation, and operational inquiries.
• Provide backup administrative support for trade promotion planning, customer programs, and promotional execution.
• Support onboarding and maintenance of customer portals and retailer-specific requirements.
• Ensure customer records, product data, and account information remain current and accurate.
• Serve as the primary administrator for the Sales SharePoint environment.
• Create and maintain standardized document libraries, workflows, communication hubs, and best practices.
• Publish and manage sales communications, announcements, tools, customer updates, and team resources.
• Continuously improve the organization and accessibility of commercial information and resources.

Process Improvement & Cross-Functional Coordination

• Identify opportunities to streamline processes and improve operational efficiency.
• Collaborate cross-functionally with Sales, Marketing, Supply Chain, Finance, Customer Service, Category Management, Revenue Growth Management, and IT.
• Support sales meetings, planning sessions, trade shows, customer events, and internal initiatives.
• Assist with special projects as business priorities evolve.
• Support a culture of continuous improvement through process documentation, training materials, and best-practice development.

It is the responsibility of all employees to uphold the mission of the Amy’s Food Safety and Quality Policy.This includes following all Food Safety and Sustainability programs and participating in all required training.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION:Associate degree, Bachelor's Degree, technical certification, or equivalent combination of education and experience.

EXPERIENCE:

• 2-5 years of experience supporting Sales Operations, Commercial Operations, Customer Service, Marketing, Business Operations, or Sales within the Consumer-Packaged Goods (CPG), Food & Beverage, or related industries.
• Experience working with customer-facing processes, commercial systems, customer data, and cross-functional project coordination.
• Experience with Trade Promotion Management systems, including TELUS TPM or similar platforms preferred.
• Experience administering or supporting SharePoint environments strongly preferred.li>
• Experience managing customer forms, item setup processes, product information, and commercial documentation preferred.
• Strong proficiency with Microsoft Excel, PowerPoint, Outlook, Teams, and SharePoint.
• Familiarity with ERP systems, CRM systems, customer portals, syndicated data, and sales reporting tools is a plus.

LANGUAGE SKILLS:

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports and business correspondence, and effectively present information in group settings.

MATHEMATICAL SKILLS:

• Ability to calculate figures and amounts such as differences, % change, and discounts.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.

WORKING CONDITIONS

The working conditions described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

While performing duties of this job, the employee is regularly required to communicate, work at a computer, and perform routine office activities. The employee may occasionally lift or move materials up to 10 pounds.

WORK ENVIRONMENT:Hybrid office and remote work environment with occasional customer meetings, company events, sales meetings, training sessions, and trade shows.

TRAVEL:Travel may be required up to 20%.

REMOTE OR HYBRID WORK OPTION:HYBRID

This position is not eligible for sponsorship.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.