Sales Operations Coordinator

Ststechnicaljobs; Milwaukee (WI); On-site; USD 52,000 - 76,000; Full time

Job summary

STS Technical Services is hiring a Sales Operations Coordinator in Milwaukee, WI to support sales order entry, backlog management, and cross-functional coordination in a manufacturing environment.

The role focuses on processing the existing backlog, establishing efficient order-entry and scheduling processes, and maintaining clear communication between Sales, Estimating, and Project Management to drive on-time delivery.

Qualifications

• 2+ years of experience in sales support, sales operations, order management, project coordination, customer service, manufacturing administration, or a related role.

Responsibilities

• Assist with Sales Order Entry and Backlog Management.
• Develop, maintain, and update a master schedule for Sales, Estimating, and Project Management.
• Provide reporting and administrative support to the Director of Sales.
• Coordinate cross-functional communication between Sales, Estimating, Project Management, Engineering, and Operations.

Skills

Sales support

Sales operations

Order management

Project coordination

Customer service

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

STS Technical Services is hiring a Sales Operations Coordinator in Milwaukee, Wisconsin, for a direct-hire opportunity supporting sales operations, order management, master scheduling, and cross-functional coordination within a manufacturing environment.

This onsite position will initially focus on processing an existing sales order backlog while helping establish more effective processes for order entry, scheduling, tracking, and communication between departments.

We’re looking for an organized, detail-oriented professional with at least 2 years of experience in sales support, sales operations, order management, project coordination, customer service, manufacturing administration, or a related field.

The ideal candidate can manage competing priorities, maintain accurate records, coordinate information between teams, and support the movement of customer orders from initial entry through project execution.

Position Details

• Job Title: Sales Operations Coordinator
• Location: Milwaukee, Wisconsin
• Employment Type: Direct Hire
• Work Location: Onsite, 5 Days Per Week

Position Summary

The Sales Operations Coordinator supports the Sales organization by improving the flow of customer orders from initial entry through project execution.

This position will initially help address the existing sales order backlog while establishing stronger processes for order entry, scheduling, tracking, and cross-functional communication.

A central responsibility is developing and maintaining a master schedule connecting Sales, Estimating, and Project Management. This schedule will provide visibility into priorities, workloads, upcoming orders, deadlines, and project handoffs.

The Sales Operations Coordinator will also support the Director of Sales with reporting, scheduling, tracking, and administrative responsibilities.

This is a hands-on coordination role requiring strong organizational skills, attention to detail, and the ability to work across departments in a fast-paced manufacturing environment.

Key Responsibilities

Sales Order Entry and Backlog Management

• Assist with reviewing and processing the existing sales order backlog.
• Enter new sales orders accurately and in a timely manner using appropriate systems.
• Review customer purchase orders and supporting documentation for completeness before order entry.
• Identify missing information, discrepancies, or outstanding items that could delay order processing.
• Maintain accurate sales order records and supporting documentation.
• Help establish processes to prevent future order-entry backlogs.

Master Scheduling and Workflow Coordination

• Develop, maintain, and regularly update a master schedule for Sales, Estimating, and Project Management.
• Track new opportunities, estimates, awarded orders, order-entry status, and project handoffs.
• Provide visibility into upcoming priorities, deadlines, workloads, and potential bottlenecks.
• Coordinate with Sales, Estimating, and Project Management to support the efficient exchange of information.
• Monitor schedule changes and communicate updates to affected stakeholders.
• Help establish consistent processes for transitioning awarded projects from Sales and Estimating into Project Management and execution.
• Support coordination of purchase orders, schedules, and project deliverables as projects move toward execution.

Sales Operations and Administrative Support

• Support the Director of Sales with reporting, scheduling, tracking, and administrative priorities.
• Maintain sales trackers, order logs, backlog reports, and other operational reporting.
• Track outstanding customer information, approvals, purchase orders, and internal deliverables.
• Prepare updates for sales and cross-functional meetings.
• Track action items and follow up with responsible team members.
• Identify opportunities to improve sales processes, documentation, reporting, and workflow.
• Maintain accurate and organized customer, order, and project information.

Cross-Functional Coordination

• Serve as a central coordination point between Sales, Estimating, Project Management, Engineering, Operations, and other internal teams.
• Communicate priorities and ensure critical information reaches the appropriate teams.
• Follow up on outstanding items that may affect quoting, order entry, scheduling, or project execution.
• Identify process gaps and workflow bottlenecks, escalating issues when appropriate.
• Participate in sales, estimating, and project meetings as needed.

Required Qualifications

• 2+ years of experience in sales support, sales operations, order management, project coordination, customer service, manufacturing administration, or a related role.
• Strong organizational skills and exceptional attention to detail.
• Ability to manage multiple priorities and deadlines simultaneously.
• Strong written and verbal communication skills.
• Ability to work across multiple departments and follow up on outstanding items.
• Proficiency with Microsoft Excel, Word, Outlook, and general computer applications.
• Ability to work effectively in a fast-paced, changing environment.
• Strong problem-solving skills and willingness to take ownership of processes.

Preferred Qualifications

• Experience in manufacturing, fabrication, industrial equipment, construction, or an engineer-to-order environment.
• Previous experience entering and managing sales orders using an ERP or business management system.
• Experience developing or maintaining master schedules, project trackers, or workload planning tools.
• Experience using Excel, Smartsheet, ERP systems, or similar scheduling and tracking tools.
• Familiarity with customer purchase orders, estimates, sales orders, and project documentation.
• Experience supporting Sales, Estimating, or Project Management teams.

Work Environment

This position is based onsite in Milwaukee, Wisconsin, five days per week.

The Sales Operations Coordinator will work across multiple departments, supporting sales order processing, master scheduling, reporting, and communication throughout the project lifecycle.

The role requires attention to detail, effective prioritization, and the ability to manage changing workloads within a fast-paced manufacturing environment.

About STS Technical Services

STS Technical Services is a Top 100 Staffing Firm that partners with leading organizations across the aerospace, defense, manufacturing, and industrial sectors.

We connect skilled professionals with career opportunities throughout the United States.