Sales Operations Associate Manager

BIC; Shelton (CT); Hybrid; USD 65,000 - 85,000; Full time

Job summary

BIC World is seeking an Assistant Manager, Sales Operations to support our North America Commercial organization. You’ll lead national trade shows, maintain the product catalog, and drive sales enablement initiatives to help our teams succeed.

You’ll partner with Sales, Marketing, Product Development, Supply Chain, Finance and external vendors to execute events, manage budgets, and ensure flawless operations across multiple projects in a fast-paced environment.

Qualifications

• Bachelor's degree required.
• 2-3 years of experience in Sales Operations, Commercial Operations, Project Management, Event Management, or a similar role within a Consumer Packaged Goods (CPG) organization.
• Strong project management skills with the ability to manage multiple priorities simultaneously.
• Excellent organizational skills with exceptional attention to detail.
• Ability to build strong cross-functional relationships and collaborate with internal and external partners.
• Strong communication and interpersonal skills.
• Analytical mindset with solid problem-solving and decision-making abilities.
• Proficiency in Microsoft Excel and Microsoft Office Suite.
• Ability to work independently while managing competing deadlines in a fast-paced environment.

Responsibilities

• Lead National Trade Shows & Commercial Events – Own the planning and execution of 3-4 national convenience trade shows and 2-3 industry events each year from start to finish.
• Manage all aspects of trade show project planning, timelines, and execution.
• Partner with our third-party exhibit vendor to oversee booth design, graphics, logistics, installation, and dismantle.
• Coordinate weekly planning meetings and project kick-offs.
• Manage booth services including electrical, internet, rigging, furniture rentals, shipping, and material handling.
• Register BIC as an exhibitor and coordinate attendee registrations and hotel accommodations.
• Partner with Marketing to develop booth graphics and digital displays that elevate our brand presence.
• Coordinate product shipments, booth inventory, and event materials while ensuring compliance with shipping regulations.
• Manage trade show budgets, invoices, and post-event reconciliations.
• Lead post-show debriefs to capture learnings and identify opportunities for improvement.
• Support Sales & Commercial Operations – help keep our Commercial organization running efficiently by supporting key operational initiatives.
• Own and maintain the product catalog across multiple product categories, ensuring accuracy and consistency.
• Support the delivery and coordination of sales training programs.
• Manage trade advertising activities and related administrative processes.
• Coordinate product samples, customer giveaways, promotional materials, and branded swag.
• Support planning and execution of the annual NAM Commercial Meeting.
• Partner cross-functionally on projects that improve commercial operations and sales effectiveness.
• Provide operational support for ad-hoc Commercial and Sales initiatives.

Skills

Project management

Organizational skills

Cross-functional collaboration

Communication

Analytical thinking

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Office Suite

Job description

Join BIC World, a community of brands dedicated to creating ingeniously simple and joyful products that have been part of hearts and homes for over 75 years. We are committed to growing our iconic and innovative brands by reimagining everyday essentials in new, sustainable, and responsible ways.

Our culture encourages a "roll up your sleeves and get the job done" mindset, ensuring self-starters, problem solvers, and innovative thinkers can truly thrive. At BIC World, you are empowered to take ownership of your career and use your unique perspective to make a meaningful, global impact on our mission.

We're looking for a highly organized, proactive, and detail-oriented Assistant Manager, Sales Operations to support our North America Commercial organization. In this role, you'll serve as a key operational partner, leading the execution of national trade shows, maintaining our product catalog, and supporting sales enablement initiatives that help our commercial teams succeed.

You’ll collaborate across Sales, Marketing, Product Development, Supply Chain, Finance, and external vendors to ensure flawless execution of customer-facing events and operational processes. This role is ideal for someone who enjoys managing multiple priorities, building relationships, and bringing projects from concept to completion.

Reporting directly to the Director of Commercial Operations, you'll play an important role in enabling the success of our Commercial organization.

What You’ll Do

• Lead National Trade Shows & Commercial Events – Own the planning and execution of 3-4 national convenience trade shows and 2-3 industry events each year from start to finish.
• Manage all aspects of trade show project planning, timelines, and execution.
• Partner with our third-party exhibit vendor to oversee booth design, graphics, logistics, installation, and dismantle.
• Coordinate weekly planning meetings and project kick-offs.
• Manage booth services including electrical, internet, rigging, furniture rentals, shipping, and material handling.
• Register BIC as an exhibitor and coordinate attendee registrations and hotel accommodations.
• Partner with Marketing to develop booth graphics and digital displays that elevate our brand presence.
• Coordinate product shipments, booth inventory, and event materials while ensuring compliance with shipping regulations.
• Manage trade show budgets, invoices, and post-event reconciliations.
• Lead post-show debriefs to capture learnings and identify opportunities for improvement.
• Support Sales & Commercial Operations – help keep our Commercial organization running efficiently by supporting key operational initiatives.
• Own and maintain the product catalog across multiple product categories, ensuring accuracy and consistency.
• Support the delivery and coordination of sales training programs.
• Manage trade advertising activities and related administrative processes.
• Coordinate product samples, customer giveaways, promotional materials, and branded swag.
• Support planning and execution of the annual NAM Commercial Meeting.
• Partner cross-functionally on projects that improve commercial operations and sales effectiveness.
• Provide operational support for ad-hoc Commercial and Sales initiatives.

What You’ll Need

• Bachelor's degree required.
• 2-3 years of experience in Sales Operations, Commercial Operations, Project Management, Event Management, or a similar role within a Consumer Packaged Goods (CPG) organization.
• Strong project management skills with the ability to manage multiple priorities simultaneously.
• Excellent organizational skills with exceptional attention to detail.
• Ability to build strong cross-functional relationships and collaborate with internal and external partners.
• Strong communication and interpersonal skills.
• Analytical mindset with solid problem-solving and decision-making abilities.
• Proficiency in Microsoft Excel and Microsoft Office Suite.
• Ability to work independently while managing competing deadlines in a fast-paced environment.

What Success Looks Like

• Execute national trade shows and commercial events on time, on budget, and with a high level of quality.
• Serve as a trusted operational partner to Sales, Marketing, Product Development, Finance, and Supply Chain.
• Maintain an accurate, up-to-date product catalog that supports commercial excellence.
• Ensure sales teams have the tools, materials, and operational support they need to be successful.
• Anticipate challenges, solve problems proactively, and keep projects moving forward.
• Continuously identify opportunities to improve processes, increase efficiency, and enhance the overall commercial experience.
• Demonstrate ownership, accountability, and a customer-first mindset while balancing multiple priorities.

Travel

• Approximately 6 travels/year, primarily for national trade shows, commercial meetings, and key customer events.

BIC's NAM headquarters will be located in Norwalk, Connecticut. Scheduled to open in 2027, the new headquarters is designed to foster a collaborative, flexible, and modern work environment while supporting a hybrid work model.

BIC World is an Equal Opportunity Employer. We strongly commit to hiring people with different backgrounds and experiences to help us build better products, make better decisions, and better serve our customers. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, veteran status, disability status, or similar characteristics. All employment is decided based on qualifications, merit, and business need.

BIC World is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any team member at BIC via email, or directly to a BIC team member in any form without a valid written search agreement in place for that position will be deemed the sole property of BIC, and no fee will be paid in the event the candidate is hired by BIC as a result of the referral or through other means.